HT201328 Unlocking iphone 3gs from Apple store

Vodafone won't unlock my iphone 3gs because the IMEI number doesn't match their records, because my original iphone broke and was replaced by Apple store. They said try Apple. Is this right?
Any help gratefully received.

Contact Apple, explain the situation to them and they should be able to rectify it for you.
I'd recommend calling or using the Express Lane support online... the store will probably not be able to assist in this matter.

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    Vodafone account manager is saying that he has never heard of anything like it.
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