HT201356 What e-mail does Apple have?

Help! I have stolen my iPhone 6 16GB in Ukraine. I need to write an Apple Support Stuff. Phone is turned off. iCloud isn't working because phone is not turned.

Report your stolen iPhone to the local authorities and to your wireless provider.
Apple does not maintain a database of stolen iPhones, nor will Apple help
you locate your iPhone. If your iPhone is turned off, it will not issue a signal
that can be tracked by Find My iPhone. You did have Find My iPhone turned on,
didn't you? And used a passcode to lock the iPhone?
You can contact Apple using the link from the lower righthand corner of every
page in this forum:
Contact Us

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I have Windows computers. My email is Outlook Express and Windows Live Mail. What email service does Apple use on the MacBook Pro?

I have Windows computers. My email is Outlook Express and Windows Live Mail. What email service does Apple use on the MacBook Pro?

Hi..
The native Mac Mail app. Comes pre installed on all Macs.
http://www.apple.com/support/mail/

I uploaded that new IOS 8.0 and now I cannot open my mail, Safari, or the new "TIPS" app. Does Apple have some sort of help, other than going to a store that is over 40 miles away?

I uploaded that new IOS 8.0 and now I cannot open my mail, Safari, or the new "TIPS" app. Does Apple have some sort of help, other than going to a store that is over 40 miles away?

Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

What does Apple have that compares to Adobe flash player ?

What does Apple have that compares to Adobe Flash Player, I keep getting Blocked plugged message and it tells me to download Adobe Flash Player and when I do nothing happens. Also when I purchased my iMac it came with Leopard osx system, last year I installed the Snow Leopard 10.6.3 system and since then cannot read CD's or DVD's from PC or my husbands new iMac with Mountain Lion system.

There is no equivalent to Adobe's Flash Player. You either have it installed or not. For the reasons outlined below, Apple no longer sell Macs with Flash Player pre-installed, you have to obtain it from Adobe.
Flash - Apple's official position:
http://www.apple.com/hotnews/thoughts-on-flash/
Flash v. HTML5
http://www.streaminglearningcenter.com/articles/flash-player-cpu-hog-or-hot-tama le-it-depends-.html
Apple may have more reasons behind not installing Flash by default other than the stated reason of ensuring that users always have the most up-to-date version. Having Flash installed can cut battery runtime considerably—as much as 33 percent in our testing. With a handful of websites loaded in Safari, Flash-based ads kept the CPU running far more than seemed necessary, and the best time I recorded with Flash installed was just 4 hours. After deleting Flash, however, the MacBook Air ran for 6:02—with the exact same set of websites reloaded in Safari, and with static ads replacing the CPU-sucking Flash versions.
http://arstechnica.com/apple/reviews/2010/11/the-future-of-notebooks-ars-reviews -the-11-macbook-air.ars/3
And this:
http://www.usatoday.com/tech/columnist/kimkomando/2011-02-18-changes-web_N.htm
You can check here: http://www.adobe.com/products/flash/about/ to see which version you should install for your Mac and OS.
You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):
http://kb2.adobe.com/cps/909/cpsid_90906.html
and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.

What software does apple have to replace DVD Studio Pro

what software does apple have to replace DVD Studio Pro. have a new imac 27" late 2012 and after data transfer DVD Studio Pro does not work. What can I do? Would it be advisable to go back on the OS to a older vision OS Where DVD Studio Pro was working? Help!!!

Bigdog30 wrote:
what software does apple have to replace DVD Studio Pro.
Afraid they don't have anything to replace DVD SP. Your alternatives are Adobe Encore (which is EOL) or Toast, or IDVD (which can still be found in boxed sets of iLife).
But getting back to DVD SP and your data transfer, what do you mean by that? What exactly did you do and what happened with the application? I'm running it on 10.7 and it works, but it's from the FCS3 suite; is yours FCS2?.
Russ

I downloaded some home movies onto my IMac but could not find a way to burn them to a DVD. Does Apple have software to do this or do I need to purchase one. If so, what is recommended.

I downloaded some home movies onto my IMac but could not find a way to burn them to a DVD. Does Apple have software to do this or do I need to purchase one. If so, what is recommended.

but could not find a way to burn them to a DVD.
Do you want to create a video DVD that will plan on a TV set via a DVD player or just burn the video files to a data DVD disk for storage?
If the former the read the following:
If iDVD was not preinstalled on your Mac you'll have to obtain it by purchasing a copy of the iLife 09 disk from a 3rd party retailier like Amazon.com: ilife 09: Softwareor eBay.com. Why, because iDVD (and iWeb) was discontinued by Apple over a year ago.
Why iLife 09 instead of 11?
If you have to purchase an iLife disc in order to obtain the iDVD application remember that the iLife 11 disc only provides themes from iDVD 5-7. The Software Update no longer installs the earlier themes when starting from the iLIfe 11 disk nor do any of the iDVD 7 updaters available from the Apple Downloads website contain them.
Currently the only sure fire way to get all themes is to start with the iLife 09 disc:
This shows the iDVD contents in the iLife 09 disc via Pacifist:
You then can upgrade from iDVD 7.0.3 to iDVD 7.1.2 via the updaters at the Apple Downloads webpage.
Export the slideshow out of iPhoto as a QT movie file via the Export button in the lower toolbar. Select Size = Medium or Large.
Open iDVD, select a theme and drag the exported QT movie file into the open iDVD window being careful to avoid any drop zones.
Follow this workflow to help assure the best qualty video DVD:
Once you have the project as you want it save it as a disk image via the File ➙ Save as Disk Image menu option. This will separate the encoding process from the burn process.
To check the encoding mount the disk image, launch DVD Player and play it. If it plays OK with DVD Player the encoding is good.
Then burn to disk with Disk Utility or Toast at the slowest speed available (2x-4x) to assure the best burn quality. Always use top quality media: Verbatim, Maxell or Taiyo Yuden DVD-R are the most recommended in these forums.
However, there are video DVD authoring apps that are available at the App Store that will create a video DVD disk. They won't be as extensive as iDVD but can create a simple video DVD.
iDVD 7.1.2 is compatible with iDVD but we don't if it will be with the next system generation.

HT203167 What software does Apple have to manage Dvd to ipod conversion etc

what apple software supports Dvd to ipod/ipod to computer conversions etc

Bigdog30 wrote:
what software does apple have to replace DVD Studio Pro.
Afraid they don't have anything to replace DVD SP. Your alternatives are Adobe Encore (which is EOL) or Toast, or IDVD (which can still be found in boxed sets of iLife).
But getting back to DVD SP and your data transfer, what do you mean by that? What exactly did you do and what happened with the application? I'm running it on 10.7 and it works, but it's from the FCS3 suite; is yours FCS2?.
Russ

Ipod nano 2nd gen, 5 years old, has short battery life. Can the battery be replaced? If not, does apple have a replacement program? how much?

Details:
5 year old 2nd Gen Ipod nano only works for an hour the most. Battery may be approaching end of life.
Can this still be replaced? if not, what are my options? Does apple have a replacement program?

Just would like to share with you, my experience with a friend's Nano with a smiliar problem
The battery level could be too low to boot up the OS of the iPod, which even may corrupted (if you see a folder icon).
The best way to fix it, is to connect it with different device other than your PC as it is likely not get charge at all, e.g.
1. car charger
2. ac charger
3. ipod speaker dock system
4. using firewire cable
5. with a Mac computer
The key is to charge the battery level up to the minimum for you to put your Nano into disk mode
http://docs.info.apple.com/article.html?artnum=93651
once you see the "tick" mark, connect it with a computer, and try to do a Restore for your iPod. In case you still do not manage to get your iPod to be recognized by a PC, I am afraid you have to connect it with a Mac, very likely it will allow you to do a Restore as I did last night

Does apple have update to idvd so I can use Sony dcr-sx44 camcorder

Does apple have an update to idvd so I can use sony dcr-sx44 camcorder?

If you already have iDVD then run Software Update, if there are any updates available for iDVD they will be posted. While that doesn't answer your question directly it is your best option. Looking at the software specifications for the camera it doesn't look like it was ever intended to work with OS X. This is what I found on Sony's website:
Software
Supplied Software : PMB Ver.5.0 Supports Windows XP Service Pack3 (SP3)(32bit), Windows Vista Service Pack2 (SP2) (32bit), Windows 7, 64-bit editions and Starter (Edition) are not supported. Not supported by Mac OS.
Operating System Compatibility : "Windows XP SP3 * /Windows Vista SP2 ** /Windows7 * 64-bit editions and Starter (Edition) are not supported.The Windows Image Mastering API(IMAPI)Ver.2.0 or later is required to use the function for creating discs. ** Starter (Edition) are not supported. Standard installation is required. Operation is not assured if the above OS has been upgraded or in a multi-boot environment. "
I suspect a camera upgrade may be what you need to do.

Does apple have an issue with magic mouse and adobe

does Apple have a problem with magic mouse and Adobe Photoshop/Indesign/Illustrator, scrolling uncontrollable, pages moving of their own accord etc.
If so, whats the cure and why does Apple not admit to it?
Badgolfer4

it's rare that a mouse would perform in a different manner between different applications
I would troubleshoot with other apps to see if it was just adobe apps
and then I would troubleshoot by trying a different mouse
could be the mouse was defect

My wife is very color deficient and has a hard time with the font colors in call log. Any way to change and does Apple have plans to correct?

My wife is color deficient and has a hard time with the font colors in the phone log and messaging. Is there any way to change color or background and does Apple have plans to correct this?

There are some minor settings in Accessibility that you can look at, however it really isn't much for color changing. As far as what Apple might have in mind, we are not Apple here, we are users like you. It is against the terms of service to speculate what Apple might have in mind. If you want to provide feedback to Apple, that is done here: www.apple.com/feedback and click on the appropriate link.

Does Apple have any future plans to add the 8x DL SuperDrive to the 15.4"?

Just as the thread reads: Does Apple have any future plans to add the 8x SuperDrive (DVD+R DL/DVD±RW/CD-RW) to the 15.4" MacBook Pro? I'm very interested in this unit for college, but I need to have DL burning capabilities.
Thanks!
Randy
Mac OS X (10.4.6)

Actually it's not a question of when Apple feel like it.
The old Powerbook was 1.1 inches and had an 8x drive. The drive from the PB was too tall for the MBP. The 17 does not have the problem as it uses a "wider" drive, one too wide for the 15
So until someone manufactures an 8 speed drive as thin as the 4x drive Apple can't offer it.
I hope that helps somewhat - it may be an idea to look at what the major drive manufacturers are coming out with. Also the timings for Blue Ray and DVD HD may mean that Apple decide to skip going back to 8x drives anyway - of course that depends on the size of those drives and Apples MBP form factor staying the same.
Totally agree with what Rachel said also.
Best of luck.

HT4061 I just bought a new iPad min and it will not complete the initial up its been hooked up to me computer 2 days no results how can i send a photo of what it is doing apple almost complete white bar but won't go 100% ?

I just bought a new iPad min and it will not complete the initial up its been hooked up to me computer 2 days no results how can i send a photo of what it is doing apple almost complete white bar but won't go 100% ?

Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M.

Does apple have an app for the iMac which is similar to Microsoft office?

does apple have an app which is equivelant to microsoft office?

http://www.apple.com/iwork/
However, I don't think the current version runs on any of the pre-2006 iMacs this forum covers. If you iMac is pre-2006, we can give you some options if you tell us more about your computer, mainly processor type and Mac OSX version from "About this Mac" in your Apple menu.
Microsoft makes Office for Mac but, again, what you can run depends on what iMac variant you have and its OS version.

Does Apple have an inactive account manager data policy?

Does Apple have an inactive account policy? Like Google has for example wherebt you can choose what happens to your data after an x amount of time (which you choose). This would be good if you die or fall in a coma or whatever. You can choose someone else you nominate to be able to access your data or you can choose to have it deleted forever. Please advise if you know.

To the best of my knowledge, Apple does have a lemon policy, but I don't know that it is explicitly stated anywhere. I have heard of people being able to get their computer replaced after a series of major repairs.
Since you are a long ways from an Apple Store, it would probably be best to call Apple and ask to speak to Apple Customer Relations. They are a special tier at Apple whose mission is to solve problems that have not been solved at a lower level and to try to make Apple customers happy. They are also able to authorize a replacement machine.
Get together all of your repair records and case numbers if you have them and call and make your case. Be very polite and nice, but let them know how disappointed you are both with your machine and with the service you have received so far which has still not fixed everything. Do mention the many hours of your time that have been wasted in trying to get your Mac fixed satisfactorily.
In the future, it may be better to send your Mac off to an official Apple repair depot instead of trying to get it fixed at an Apple Store. My niece did that, and had very fast turnaround, sending hers off Tuesday at 6:00 PM and getting it back before noon on Thursday. To do that, you call Apple, and they will send you a special shipping box.
Good luck!

HT201356 What e-mail does Apple have?

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