HT201359 Cannot update my apps?

What does this mean and how can I fix it? I have searched settings and the only thing that has changed is my e-mail address...
"You can not update this software since you have not owned the major version of this software."

Hello Susan,
I think it would be better if you started a new thread of your own, rather than jump into someone else's.
At the same time perhaps you could find a moment to fill in your profile. Ideally you should mention your product or computer model, the model identifier and the OS you are running. To find that detail go to … Apple menu > About this Mac > (plus) More info. A rough guide to your location can often help too. Anyone trying to help you would be greatly encouraged to see this.

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HT201359 The new (09/19/13) Apple terms and conditions require one to click the AGREE button in order to update the apps; however, there is no such button to click on. Therefore I cannot update the apps on my iPhone. Any ideas?

The new (09/19/13) Apple terms and conditions require one to click the AGREE button in order to update the apps; however, there is no such button to click on. Therefore I cannot update the apps on my iPhone. Any ideas?

I was having the same problem, I had to go into iTunes on my laptop and agree to the terms there, and now i can download apps on my iPhone.

I cannot update my apps to both my iphone4 and ipad2.

I cannot update my apps to both my iphone4 and ipad2. They both have the same apple id. I Cant update for almost a month now. But i can download new ones. Pls help. I have done the logout-reboot-login thing but still it cannot update. I also checked my itunes n there are no items stalled, no restrictions, etc. Really appreciate your help. Thanks

One thing that might work is .... Go to the purchased tab in the app store. Tap on an app that needs an update. That will take you to the app description page. Tap on the app icon in there and see if you can download the update. Could be very time consuming, but it might work.
This is a recently talked about trick that might work. Its more for the "Cant' connect to the iTunes Store" issue, but you can try it.
Go to Settings>General>Date and time. Change the date and time to some time in the future and see if that helps.
Lastly, you can always update the apps in iTunes on your computer and them sync them to the iPad.

HT4623 I cannot update my apps after upgrade to IOS8

I downloaded and installed IOS8 on IPad and IPhone. Now I cannot update my apps.

No one knows why.
There are three options for folks
Use the purchased tab in iTunes to manually find each update and download it one at a time.
Use iTunes on your computer to find and download the updates then sync them onto your device (presuming you regularly sync to a computer)
Just wait it out and update when Apple fixes the issue.

I cannot connect to ITunes after updating to IOS 7.0.2,cannot update my apps nor download new apps. When I tap the quick test for IOS diagnostics it says it cannot verify the ticket number.

After updating to IOS 7.0.2 in my Ipad mini I cannot update my apps nor download new apps . It says "cannot connect to ITunes. " it's been almost 3 wks now. I have tried resetting it and trying other options like changing the DNS to just 8.8.8 etc but to no avail. I try to run the IOS diagnostics but it couldn't verify my ticket number. Everytime I open my mail it cannot identify server identity " Apple.imap.yahoo.com." But I just clicked "continue" anyway so I could get my mail.

(A) Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
(B) Reset all settings
Settings>General>Reset>Reset all settings
Note: Data will not be affected but settings will be reset.

I did not authorize 2 in app purchases and because my credit card is at its limit, and i dont know how to reverse the in app purchases, i cannot update any app or do just about anything in the appstore or itunes store. I paid for apps, i demand my updates

I did not authorize 2 in app purchases and because my credit card is at its limit, and i dont know how to reverse the in app purchases, i cannot update any app or do just about anything in the appstore or itunes store. I dont care if i owe apple's itunes appstore a few dollars over 2 in app purchases i never meant to download in fact the whole app itself i wanted to delete...but out of the hundreds (maybe lower thousands) fof dollars in music and apps and whatever else, that i rightfully purchased over the passed couple of years....should *NOT* have the upgrades and/or previous purchased songs withheld from me over $3 in accidently purchased add ons through an existing app i deleted an disliked anyway

Same thing happened to me with my peruvian credit card in the peruvian app store, I want to buy an app, but it says that my credit card is "not supported in the Peruvian app store"

I have a 3G iPhone and have changed my email which I use an an ID. it is changed on my iTunes (PC) but the old email/ID still appears on my 3G iPhone so I cannot update my Apps..........how do I get the iPhone to accept the new ID??

I have a 3G iPhone and have changed my email and Apple ID on my laptop/iTunes account.
How do I get this new ID to show on my 3G iPhone.
I still have the old ID and cannot update my Apps.
PLEASE HELP !!
thanks, Nosuh

Did you purchase or download the apps with your old ID? Apps are tied to the ID that is was purchased from.
If it is a new app you bought with your new ID, you can go into settings - appstore- apple id and then log out.

HT204053 I cannot update my apps on my iPhone. I have 2 email addresses and I now realize I changed my Apple ID from one email to the other. Now I cannot update on my iPhone because it is associated with the original email address. Help?

I cannot update my apps on my iPhone 3. I think it's because I've discovered I have 2 Apple ID's, the original one for iTunes from 2009, and another one I used more recently. I think I must have changed my Apple ID to the more recent email, but my iPhone does not accept any password for the new ID. I have tried changing back but cannot. I have reset passowrds on both ID's 6 or 7 times, but that does not work either. I read I cannot undo an Apple ID, so I have 2, but they are mixed up. Help?

Did you purchase or download the apps with your old ID? Apps are tied to the ID that is was purchased from.
If it is a new app you bought with your new ID, you can go into settings - appstore- apple id and then log out.

Since i updated my iphone to ios7, i can no longer download applications and also cannot update my apps. what happened? there is an alert popping and it tells that i should switch to Philippine store.

since i updated my iphone to ios7, i can no longer download applications and also cannot update my apps. what happened? there is an alert popping and it tells that i should switch to Philippine store.

Hi, sallymaesmag.
Thank you for visiting Apple Support Communities.
If you are in the Philippines, check to see if the country is changed in the iTunes Store settings on the iOS device. These steps will show you how to change the preference.
Change your iTunes Store country
Sign in to the account for the iTunes Store region you'd like to use. TapSettings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region.
Follow the onscreen process to change your region, agree to the terms and conditions for the region if necessary, and then change your billing information.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
Once you make the change attempt to download applications again.
Jason H.

I cannot update an app because I used a different ID when I purchased it and I have no record of it. How can I find out the ID and password

I cannot update an App because I used an ID and password to purchase the APP that I no longer can retrieve. Is there anyway that I can find out that information ?

Try here > Associating and verifying email addresses with your Apple ID
And here > Is there a way to find my Apple ID Name if I can't remember it?
Frequently Asked Questions About Apple ID

After updating to iOS6 I cannot update my apps anymore. Error "Account not in this store". Pls help

After updating my iPad2 to iOS6 I cannot update my Apps anymore. Error message says "Account not in this store". I changed my iTunes store to Philippines and synced my iPad. Didn't do any good.

Go here:
Settings > iTunes & App Stores > tap your Apple ID: > View Apple ID > Country/Region
and confirm that it's set to the correct country for your account. If it is, try signing out of your account and back in.
Hope this helps.

HT1918 I cannot update any apps, my security code is not invalid, but it says it is. Cannot purchase apps or even do free updates? What to do??

I cannot update any apps, my security code is not invalid, but it says it is. Cannot purchase apps or even do free updates? What to do??

Take a look here:
http://support.apple.com/kb/TS1646
If that doesn't help, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

HT203433 my issue is that my itunes store have some problem i cannot update my app and i also purchase app or download free app on it . it keep on tell me that ;an unknown error occured (0x800b0101)

my issue is that my itunes store have some probleme i cannot update my app and purchase app or download free app also it keep on tell me that an unknownerror occured (0x800b0101)

You could try this.
Back up all data.Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
Right-click or control-click the line and select
Services ▹ Reveal
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Reboot and test. If there's no change, restore the item you deleted from a backup, overwriting the one that may have been created in its place. Otherwise, you may need to recreate some of your settings in the Network preference pane.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Credit for this solution to ASC member luis.pinhor.

Can't download mountain lion software...when I press buy it does nothing. Also cannot update other apps

When trying to buy mountain lion, nothing happens. I also cannot update other apps. What am I doing wrong?

http://www.apple.com/support/mac/app-store/contact.html?form=account

On my iphone 3gs, i cannot update my apps; i get the message that my apple id has been disabled

i cannot update my apps nor get new apps on my iphone 3gs. i get the message that my apple id has been disabled.

You could always try getting in contact with iTunes Support via expresslane.apple.com to see if they can look into your account and see why it is disabled.

HT201359 Cannot update my apps?

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