HT201359 Error message when purchasing on itunes "contact apple support." Apple support refers me to the Terms and Conditions.... No further help from live support person. Unable to spend $ in Apple Store. Seems like a bad business model... Anybody?
I'm getting a contact Apple Support message when trying to purchae in itunes. Unable to buy anything. Live support says "read terms and conditions". No place to confirm acceptance. No additional help available. Seems crazy - All I want to do is give them my money....Anybody?
This is a follow up. Finally, after almost 72 hours, I recieved another email from the original iTunes support representative. According to her, the problem is that one or more of my songs on the account are either not eligible for the upgrade or the file is corrupted and can not be upgraded. In short I cannot use the "Buy All" feature because I will always hit this roadblock. The only way to resolve this, is to upgrade each song individually or select a few songs at a time to upgrade.
I will have to do this until I get the song or songs that is causing the problem. Once I have identified the song(s), I can chose to repurchase them and get a refund. All songs today are at the DRM free format so repurchased songs will automatically be the upgraded file.
So I'll now begin the upgrade of the 314 songs. I guess it could be worse.
Okay, I got an answer and an offer of a refund, but this answer certainly could have been provided three days ago. Am I being unreasonable?
Similar Messages
-
Itunes won't let me complete my account set up past the terms and conditions
i have been trying to set up my i phone on the itunes but it won't let me get past the terms and conditions which is blank. i check the box and press next and it won't do a thing. ?
Me too. Tried all of the usual suggestions; reset cache, reset warnings, messed with the hosts files, everything,
Still can't connect to the store, all I'm trying to do is download all the album artwork for my albums...
EDIT: Exactly the same situation too, Macbook pro with SSD in an optibay and HDD in its usual place. Upgraded to mavericks as part of my SSD upgrade -
Why do i need to download and install a huge piece of software just to purchase a gift for someone? It seems like very bad business practice to me!
Stores only have gift cards, and because I live in a different country to the person I want to send one to, that isn't practical. Installing itunes, seems excessive, especially as I would first have to install wine on linux, just to buy a gift for someone.
-
I recently updated my iTunes to the most recent version and I am receiving an error message when starting up iTunes: iTunes was unable to load data class information from sync services. Reconnect or try again later. (Does anyone know what this means and if it is going to cause me issues?)
http://support.apple.com/kb/TS2690?viewlocale=en_US&locale=en_US
-
Error message when connecting to iTunes says my new iPad 4 can't be connected as it requires version 10.7 or later. Surely a new iPad already has the latest version, and if it doesn't how do I get it?
Not the iPad - your computer must be running iTunes 10.7 in order to sync. It has nothing to do with iTunes on the iPad.
You can download iTunes for your computer here.
http://www.apple.com/itunes/ -
I recieved an error message when updating to itunes version 11.1.3.8. Says itunes has attempted to load C runtime library incorrectly. Version 11.1.3.8 works. How do I correct?
Hi there MRDLS,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
-Griff W. -
If I have redeemed my my gift and the balance is updated in the App Store and I still can not down load apps...what could the issue be? I keep getting this error message "Your Purchase Could Not Be Completed". Then it refers me to apple support.
If you haven't already contacted iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
-
Help! When I try to purchase a song from iTunes and have agreed to the terms and conditions, it then tells me that my session has timed out... but I've only been trying for a few minutes. I can't buy songs if it keeps doing this! Does anyone know why it's doing this and how to fix it? Thanks!
Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal -
What is going on with itunes update? I keep getting the message that updates are available for itunes, safari and icloud, but when I accept the terms and conditions and the install 3 items message, it keeps going back to telling me there are 3 updates available and have to accept terms and conditions again without it ever installing!! I am using a PC with windows vista. Have not had this problem till December when I got an ipad and had icloud installed, don't know if there is a connection.
I can't offer any help but it soulds like Apple goofed with the latest update. Many of us have the same problem. I may wait a week or so to see if Apple responds.
-
On my Macbook Pro running Lion - trying to create a new ITunes account and the Agree button on the Terms and condition page will not come active even after checking the box any ideas
There isn't a way - at least not that I have found. I'm having an issue with this as well - seems like a shoddy sort of business practice. I refuse to enter my credit card number to download a FREE app. I'm encouraging the user community that has a problem with this to please post your opinion as well. I know this is a use community, but I have to think that Apple will take notice when an issue gets a lot of attention. Apple needs to hear your voice.
-
Can anyone help me? Suddenly (i.e. just a few minutes ago) this problem has appeared. I attempted to update two apps on my iPad. The Terms and Conditions agreement comes up, I read the terms and conditions, I agree to them, I click AGREE, it disappears, I reclick on update and the Terms and Conditions agreement appears and we start the mobius strip all over again. I tried to see if it was just on my iPad by trying to download a new app on my iPhone. same problem. Anyone have advice on how to resolve this issue? Oh, and of course, Apple has declared my two new devices to be out of warranty and want me to pay to ask how to fix a problem caused by their own software. Lovely. so helpful. Hey Cupertino ... are you paying attention? I might start tweeting about this.
I updated the software on my iphone4 tonight and ran into this same endless loop - "itunes terms & conditions have been changed" - go to itunes, aceept - back to the "T&C have been changed message" with no ability to do anything in the app store until I accepted the new terms.
While not a very direct solution, I was able to finally accept the terms in a way that seem to register with apple by making a purchase through iTunes on my computer. This forced me through updating my payment information and updating my iTunes software to the latest edition (which I had not yet taken the time to do). After doing both of these, iTunes took me through the terms & conditions on two separate pages, but ultimately allowed me to purchase my song. Once I completed these steps, it fixed the problem on my phone, so now I can update my apps and download new ones without running into that loop.
Hope this helps!!! -
I downloaded an orange film to go, now I can't find it, when I try to download it again I get a message saying code already used. And in iTunes I only get the terms and conditions page
Hi ... I'm having the same problem .... I've download a film
From orange films to go , I've check in downloads it's
Disappeared , I've check in iTunes for the film it's comes
Up in the grey box that is downloaded .... Just can't find the
Film to watch it ..... Need extra help please to find it .. I'm
A very frustrated lady & disappointed that I can't find this
Film on my iPhone 4s ..... Please help please -
Hi, I have upgraded my iphone 4s to ios7 and now when I am trying to login to app store, it says "Cannot Connect to iTunes Store". When I try clicking on the "Terms and Conditions" in iCloud, it first says "Cannot Connect" and then the following message: "Verification Failed: the certificate for this server is invalid. you might be connecting to server that is pretending to be setup.icloud.com, which could put your confidential information at risk". My wifi is working properly as I have accessed websites from safari. I reset my network settings too and even reset my password. But none of these get my iphone working.
I'm having the same problem with the iTunes Store...it much be down :(
-
I updated my iphone 4S successfully. But now I get a message that says I need to read and accept the Terms and Conditions. But when I select the Terms and Conditions, nothing appears but a message that says "cannot locate."
Hi bondercin,
Welcome to the Support Communities!
The articles below may be able to help you with this issue.
Click on the links to see more details and screenshots.
Restart and / or reset your device
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Check your settings for Safari -- enable cookies and turn off private browsing
iPhone User Guide - Safari settings
http://help.apple.com/iphone/7/#/iph3d7aa74dc
Also, sign out of your iTunes Store account and sign back in:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311?viewlocale=en_US
This article provides additional troubleshooting steps for connecting to the iTunes Store:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
- Judy -
My hard drive crashed on my Mac Book Pro and I just had it replaced yesterday. After restoring my data, Safari will not open. The error message I continue to receive is "Safari quit unexpectedly" Should I just delete the application and download a new one?
http://swcdn.apple.com/content/downloads/37/23/041-5058/lr5tynbldi18zcrqo8a8uq88 rnjushqliu/Safari6Lion.pkg
Here you go.....
Maybe you are looking for
-
Send a request using Http(s)URLConnection through proxy issue
Hi all, Here are system environment, OS: Ubuntu 12.04 Java version: 1.6.0_27 OpenJDK Runtime Environment (IcedTea6 1.12.4) (6b27-1.12.4-1ubuntu1) OpenJDK 64-Bit Server VM (build 20.0-b12, mixed mode) There are 3 roles introduction as below: 1. A http
-
My program is compiling correctly with out any errors. when i try to run it this error occurred : java.sql.SQLException: [Microsoft][ODBC Microsoft Access Driver] Syntax error in INSERT INTO statement. at sun.jdbc.odbc.JdbcOdbc.createSQLException(Unk
-
Serious issue with Mac OS X 10.6.4 and wireless networking
Hello there, I'm having a serious issue with my TP-Link WP-8910G wireless router and Mac OS X 10.6.4 . Problems began some days ago. In short, after a certain period of time, my router drops the wireless connection out and, when I try to re-establish
-
Quisiera saber si podria formatear mi macbook teniendo grabado el sistema operativo en mi pendrive?
quisiera saber si puedo formatear mi macbook teniendo el sistema operativo en mi pendriver
-
I use Crystal to get shipments by warehouse. The only way to get this is by Order Entry line item detail - Warehouse # field. However, if I group by invoice #, I get multiple line results for every line item on the invoice. I only need one. So if I