HT201359 Hello I purchased some soft ware (Dragon Express $49.99) from the Apple. The program will not work. I need help.
Hello, I purchased the Dragon Express yesterday for my son who has dyslexia, to help him with his home work. It's not working at all. Not sure what's going on. need help.
Your first responsibility is to seek assistance from the app's developer.
Similar Messages
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Hello, I upgraded my laptop from Snow Leopard to lion, unfortunately I have a 2 music programs that no longer work. one is called the Music PadPro, which is now gone bankrupt, can anyone help?. I was talking to the Apple Store earlier and they said if I upgrade to the mountain lion it may help but I'm not so sure,
kind regards
NigelThere's no reason that upgrading from Lion to Mountain Lion would make this application work. I've looked up Music PadPro. I don't know much about it, but it looks pretty old. Here are the requirements:
Macintosh G4 or higher processor running Mac OS X Version 10.2.6 (minimum),
Mac OS X Version 10.3.2 (recommended), or Mac OS X Version 10.4.2.
Looking at that, I would guess that the application would require a PowerPC processor. After the release of the Intel machines back in 2006, Apple included something called Rosetta within OS X. This allowed programs developed for the older architecture (PowerPC) to run on the newer Intel machines. The reason for this was to give developers some time to upgrade their applications to run natively on Intel processors. It was only with the introduction of Lion that Apple pulled Rosetta from their OS. They had basically given developers about five years to upgrade their applications. Unfortunately, in your case, the developer went belly up. You can always install an older version of the OS on either a separate partition or an external drive and you can run your program from there. -
I have a iphone 5 and I can login with my apple id to purchase music. However, when I try to login into icloud using the very same username and password that I use in the apple store it does not work to enter icloud, so what what gives???
I could do that, however when I select the icloud button (or whatever the heck it is) I am asked to enter the apple id and password. So if you are suppose to create another one for icloud you'd think it would give you the option at this point which would be logical.
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I purchased my iphone 4s from US, my lock button is not working, I need to get it repaired in India. Please suggest
There is nothing you can do except take it back to the US. The warranty is not international and no authorized service center will touch your US phone in India.
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I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???
Static_Unit
I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
Don't Have Serial Number for Premiere, Only Photoshop?
Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
Thanks.
ATR -
Hello, I,m having problems with Polish spell check. It says in iPnstruction that this App (pages) should show my writing mistakes. Check spell button is on but but check spell is not working. Need help Please.
Hello, I,m having problems with Polish spell check. It says in iPnstruction that this App (pages) should show my writing mistakes. Check spell button is on but but check spell is not working. Need help Please.
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I have a new MacBook Pro and I'm having trouble with some of the Help sections. I want to rearrange the order of my photo's within an Event. I have followed the directions but it will not let me do it, what am I missing? Thanks for any tips.
Are you talking about iPhoto? If you are please post this in the iPhoto forum, thanks!
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I purchased a new vehicle and the older ipod nano I have will not work through the USP port, only works through the aux plug. Is there a download i can get toput into the nano that will then allow me to use the USP port instead of the aux port?
Check with your dealer and see if there is a special cable available for connecting your iPod. It should have a dock connector on one end and USB and miniplug on the other.
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Mac Book Pro on boot up, the apple sign will appear with the spinning wheel. After a period of time the screen will turn grey, but the mouse will still operate, but not boot up.
If it was purchased brand new then it's running a version of Lion, so to reinstall Lion:
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button. -
If we do not find a viable solution quickly, our district is going to stop purchasing iPads. HELP!
Unfortunately there isn't a way to completely lock out Settings. Apple designed iPads to be personal devices where user is "King"…which makes it a pain for school tech admins like you and I to manage. Apple only allows certain features and restrictions for 3rd party vendors to work with. So unfortunately there isn't a way to completely lock out Settings by a 3rd party vendor.
What settings are the kids changing? Perhaps there's a workaround that could help (until Apple makes things more school/enterprise friendly).
~Joe
(a fellow K12 tech) -
I just purchased myself an iPad. I set it up and now my messages will not work on it.
I need help restoring my messages to my iPad.
The title of your post says "now my messages will not work".
The text of your post says "need help restoring my messages".
Doesn't make sense.
Is this an iMessage problem or Mail problem?
Cheers, Tom -
Some of my programs are not working on Yosemite, how can I get mavericks back?
Hello,
I have upgraded to Yosemite, however some of my programs will not work. Is there any way that I can go back to the older Mac Os x?
-JI would suggest you to post the query on Apple forums.
You may also refer
How can I uninstall OS X Yosemite and return to... | Apple Support Communities
Is there any error message while you are trying to use Adobe products? -
I purchased Photoshop CS5 for my windows vista operating system. I purchased a canon 7 D some yrs ago no problem. I purchased canon 7D mk 11 in December 2014. The supplied software will not work with vista. Photoshop CS5 will not accept canon7D mk11. Can someone please tell me how i process canon 7D mk11 photos ?????. (is it possible to bypass camera raw and open the photo straight into CS5 without using camera raw first. if so how do i do that. if not how do i process pictures).
Thank you.
Brian in the UK.Photoshop by itself cannot process raw image data. That is why the Camera Raw plug-in was developed. You could try the DNG converter and convert your images to the DNG format and then the Camera Raw that you have would be able to open them. I can't recommend Lightroom because you are using Vista, and Lightroom 5 cannot be used with that operating system. It may be time for you to get a new computer and upgrade your software.
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I have purchased Production Premium CS4 Educational Version. Its serial number is not working. Please help...
If you recently purchased this then it is not likely to be a valid sale/purchase. Adobe does not sell older versions of their products and no one but Adobe provides student/teacher licensing. If you purchased this some time years ago and it is only recently that you find you are not able to reactivate it with the original serial number you can try contacting Adobe Support thru chat and see if they will be willing to work with you to resolve this.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I downloaded two cd's last night and I am un able to play some songs cause it tells me I am this computer is unauthorized to play some songs,I did what it said about going to store to get authorized and still will not work,not happy at all! I NEED HELP OR MY MONEY BACK NOW!
There seems to be an occasional issue with downloads from the store. They prompt for authorization when they are in fact corrupt/incomplete in some fashion. Try deleting the problem tracks (do not hide from iTunes in the cloud), close iTunes and reopen, go to iTunes Store > Qucklinks > Purchased > Music > Not on this computer. Select a few tracks to download then click the icon that appears at the top-right of the iTunes window.. Untick the box that reads Allow simultaneous downloads. Proceed with the rest of your eligible purchases.
If you still have a problem use the Report a problem links in your account history to contact the iTunes Store support team.
tt2
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