HT201359 I did not want this purchase how do I get my money back??? I gun what is it???
Been charged for I Hun hd..... Did not want it how do I get my money back???
Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.
Similar Messages
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i bought a movie on itunes and i deleted the download to the movie because i did not want it. How do i get my money back ?
Welcome to the Apple Community.
Apple's policy on sales of digital content is that all sales are final. If however you wish to appeal to Apple, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer. -
I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??, I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??
Assuming you bought the song at the iTunes Store, you can go here
http://www.apple.com/support/itunes/
and follow one of the "paths" to get what you need or to an Apple customer support employee. One path is to click Contact Support at the bottom of the list of choices, and use the Express Lane.
The iTunes app also has a way to report a problem with a purchase. Select iTunes Store in the sidebar (of the iTunes window). Toward the upper right corner, click on your Apple ID. This gets you to your Account Information screen. Find Purchase History and click See All. On that screen, you can select a specific purchase with that problem, and Report a Problem.
If you want to try to figure out WHY that song does not play on your iPod shuffle, please post back... -
I had cancelled a auto withdrawal from a app I purchased months ago. The app is smule sing. I cancelled the VIP on December 26,2013. Auto renewal was on 12/27/2013. On 1/7/2014 apple charged my account for this. How do I get my money back
Use the Report a Problem link in the emailed receipt.
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HT201359 If I didnt authorize the payment how do i get the money back. I do not use itunes
I didn't authorize a payment for itunes. I do not use itunes. 12.88 was taken out of my account. How do i get the money back?
First, log into your iTunes Store account and see if the purchases are reflected in the Purchase History.
http://support.apple.com/kb/HT2727
If they are and you're sure you or someone you know didn't make the purchase, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.
Regards. -
Hello, I was trying to purchase Whats app, when I try to enter my credit card info, it keep telling that my security number don´t match, but my credit card got charged, 3 time in a row. I can send a screen capture of the message telling that already charged my card.
How can I fix this problem? I mean how can I download the app or get the credit in the store or get my money back?
Thanks in advanceHi Marvin,
Thanks for visiting Apple Support Communities.
Did you receive an email confirmation of your purchase? If so, you can use the steps in this article to report an issue with your order:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Best Regards,
Jeremy -
I'm being charged TWICE for one purchase, how can I get my money back for that second charge?
I bought an album and two songs which added up to about $13 and I went to check my credit card account and saw that itunes is charging me twice for that same thing along with an extra $1 for something else. One of the transactions is on 11/05/11 while the other one is on 11/07/11 and I only bought the album and songs once and I haven't bought anything else since then. I emailed them about it and they think it's an unauthorized purchase when it isn't I know that I bought the songs but they're charging me twice for that one thing. I've called them and they all said that I have to go to the customer services and that's didn't help so what do I do to get my money back?
This also happened before where they charged me twice but it was just 2 bucks so it was a big deal but this time it's almost $14 and I want that money back.Here's a link to a procedure:
http://www.ehow.com/how_5590751_refund-itunes.html -
Guest account. Received wrong item. Seller will not return messages. How do I get my money back?
Hello all. I put in an order as a guest user and paid with a credit card. I received the wrong item, and subsequently made an account to open a query with the seller. The seller does not respond to my messages, and I can't open a case as i did not purchase the item on this account. I have the transaction id, shipping number part number seller info as well as the name of the guest account. What are my options? Thanks for the help
Your next step since the seller is non-responsive would be to go here:http://ocsnext.ebay.ca/ocs/sc Not resolved? Let us knowIf you're not happy with the seller's resolution after 3 business days of opening your request, ask us to step in and help. Go to your Purchase history and select the item > Case details > ask eBay to step in.
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the app smule didn't specify that when I bout vip it would take annual payments, it is taken money out with me knowong and i want the money back into my account would this be possible ? I'm very upset about this and I would like apple to have a look at the app as I'm afraid other people may go through this problem
Here's a link to a procedure:
http://www.ehow.com/how_5590751_refund-itunes.html -
HT1725 i don't have enough disc space for this movie. how do i get my money back?
I tried to rent a movie but I don't have enough disc space. How do I get a refund?
Hey veo1,
I found the following information about that error message:
These messages occur if permissions are incorrect on your designated music folder or on a folder inside your designated music folder. Permissions are settings that determine who can read, write to, or execute a file or folder on your computer. Every file and folder on your hard disk has an associated set of permissions.
Look here for help in correcting the permissions on folders:
OS X:
Troubleshooting permissions issues in OS X
http://support.apple.com/kb/HT2963
Sincerely,
Delgadoh -
HT3702 I am being billed $6.99 by apple on iTunes but I did not make a purchase, how can I fix this?
I am being billed $6.99 by apple on iTunes but I did not make a purchase, how can I fix this?
Use the email form to contact Apple here > Apple - Support - iTunes Store - Contact Us
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I bought a mac 2 days ago and transferred some files on there using migration assist which I did not want to. How do I restore my imac to factory settings so I can start again?
Look in /Users folder. You can go to System Preferences > Users & Groups, open the lock and "-" delete the account it created.
This is a problem whenever you use migration assistant after the initial install. The proper way to run Migration Assistant is in Setup Assistant when you first boot your Mac. I don't know why Apple isn't clearer about this issue. -
While attempting to install the latest iTunes update, version 10.5.3, I encountered an issue. I was forced to download this update manually which, after restarting my Windows 7, did not install properly. How do I get it to install this update?
The installer should have gone into your Apple Software Update folder:
C:\USERS\<user name>\AppData\Local\Apple\Apple Software Update
Right mouse click the msi file and select INSTALL -
My itunes library has automatically started to list my songs alphabetically. I do not want this. How do I change it so that when albums come up, the songs are listed in the order of the imported album, NOT alphabetically.
For the missing Artists on your iPod, make sure their tracks in iTunes are not marked as "Part of a compilation" in iTunes. You can do this by highlighting the track, right->clicking on them and choosing "Get Info" from the shortcut menu. When the window pops up, head over to the Info tab and make sure there is NO tick mark next to this option in the lower right hand corner. Lastly, sync the updated changes to your iPod.
B-rock -
When someone send me a message I don't want them to no I read it I click allow this to happen when I first updated my phone but I do not want this feature how can I take it out ?
If you mean iMessage then go into Messages in the Settings app. The feature is Read Receipts.
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