HT201359 I had cancelled a auto withdrawal from a app I purchased months ago. The app is smule sing. I cancelled the VIP on December 26,2013. Auto renewal was on 12/27/2013. On 1/7/2014 apple charged my account for this. How do I get my money back
I had cancelled a auto withdrawal from a app I purchased months ago. The app is smule sing. I cancelled the VIP on December 26,2013. Auto renewal was on 12/27/2013. On 1/7/2014 apple charged my account for this. How do I get my money back
Use the Report a Problem link in the emailed receipt.
Similar Messages
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I recent download some music and I found out the music was already downloaded already,what can you do to correct this problem.
If you purchased them again then certainly you were charged.
This is how you redowmload:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
MacBook Pro battery had accumulated more than a 1000 charges, and stopped functioning unexpectedly. Went and got the battery replaced. Just saw that SMC Firmware 1.6 update deals with this. Possible to get my money back?
The firmware update corrects an error that may occur, however the techs would have checked the condition of the battery prior to installing a new one. If the battery was questionable, the firmware update was really not too important.
You can check the battery condition by going to the apple, left side of the menu bar, About This Mac, More Info, System Report, Hardware, Power and see what it says about Cycle Count, Condition, Capacity: Condition anything but Normal needs to be checked and may need to be replaced.
The cycle count of 1,000 charge cycles is the typical life of a Lithium-Ion battery, the point at which the capacity drops to 80% of the as built capacity. -
I was charged for some songs that I purchased but I had an iTunes card and they deducted that too how do I get my money back from itunes
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
How can I get my money back I BUY the Coins in the game fieldrunners 2 HD were cut $ 9.99 $ from my account and did not receive any coins?! No. process MHFQZV02X8 please cancel the operation, collected coins and thank you
Apple does not have a presence here, this is a user to user forum. You would probably have more success contacting iTunes Support at http://apple.com/support/itunes/contact/.
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How can I get my money back if iTunes has charged me twice for songs that never downloaded?
To get the track downloaded, see:
http://support.apple.com/kb/ht2519
As regards the duplicate charge, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
HT201359 When you have been charged twice for same item, how do you get your money back?
When you have been charged twice for same item, how do you get your money back?
Morning Domangere,
Thanks for using Apple Support Communities.
Following this article refund will be an option.
For more information on this, take a look at this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best of luck,
Mario -
I have downloaded free apps from the apple App Store but each time they charge me 8 dollars for a free app. A free app shoud be free to download . How do I get my money back?
iOS is the operating system for iOS devices like the iPhone and iPad. Your Mac runs on OS X. You have installed OS X 10.10.2 Yosemite.
I have the most recent version of the Kindle app for Mac from the Mac App Store (MAS) v. 1.10.6 and it works fine. Look again in the MAS for the Kindle app, does it say Get or Open on the button?
Are you confusing Kindle for Mac with Kindle for iOS. The iOS version won't run on your Mac. -
My charger broke so I gave my sister the charger, and my iPod touch for proof. She took it to the apple store and traded it for an iPhone 5c. I was wondering if apple can do something for me so I could get my ipod back?
I have no idea what you meant by giving your sister your "iPod touch for proof". Proof of what?
The only way she could have traded it was recycling it for 10% off the cost of a new device but the Apple Store doesn't do this as far as I know for iPhones. You could take the receipt for your iPhone to the Apple Store and show it to the manager but you really need to solve this within your family. -
I bought a free app(Documents by Readdle) for free. In my account I had $6.37 but now I have $3.19!! I don't understand why because it was a free app? What do I do and how do I get my money back?
Hi caw52,
Welcome to the Support Communities!
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy -
HT201359 I have been charged twice for a game ? How do I get my money back ?
I have been charged twice to unlock an episode on candy crush ' how do I get my money back pls ?
Thanks
MichelleYou can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I bought an app from the app store, it said there was an error downloading and it did not download but apple still took money off my apple account, how do i get my money back?
From the App Store meny bar click Store > Check for Unfinished Downloads
And check your Applications folder for the app.
Apple's policy > All Sales Are Final > iTUNES STORE - TERMS AND CONDITIONS
Note... it would help to tell us which Mac OS X you have installed when you post for help. -
TS4009 How do I get my money back from an iCluod storage plan upgrade that I don't want?
How do I get my money back from an iCluod storage plan upgrade that I don't want?
You can cancel an iCloud storage upgrade within 15 days of buying:
Apple have made this as difficult as possible. However two posters have managed to achieve this. Elizellen was able to use Express Lane to get a refund:
https://discussions.apple.com/message/19323996#19323996
However if you use Express Lane may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare. julia22 managed to find a way round that by phoning them - please see this post:
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mmd602084a
and expand 'Downgrade your storage for the next plan year'. -
How do I get my money back from a failed app?
I purchased Maptech navigation and it does not work. How do I get my money back?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: mailto:[email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom -
i order an ipad 32 and cancel it because i want the 64gb one, how can i get my money back on my credit card?
Did you order from the Apple on-line store? If so, see this link about canceling the order. However, it may be too late.
http://store.apple.com/us/help/viewing_changing_orders
Cheers, Tom
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