HT201359 I have an unauthorized charge on my account for candy crush / king

I have an unauthorized charge to my master card account dated yesterday August, 20th 2013 for the amount of $2.16. This is not the first time this has happened. The order number is MHMLTVD17N.

Nobody else has access to your account or devices and may have made that in-app purchase ? If not then you can contact iTunes Support via this page (we are fellow users here on these forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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I have an extra charge on my account $ 19.99 why?

I Have an extra charge on my account for $19.99. This has happened before and it's to difficult to figure out how to get ahold of you! I am handicap.

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
You've checked the purchase history on your account via the Store > View Account menu option on your computer's iTunes, and have you any auto-renewing subscriptions ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 this article has not answered my question regarding unauthorized charges to my account.

i have an unauthorized charge to my bank from my itunes account. needing to speak w/a representative regarding this matter.
immediately please.

You can contact itunes store support here:
http://www.apple.com/support/itunes/contact/

How do I remove an unauthorized charge from my account?

How do I remove an unauthorized charge from my account?

In what way is it unauthorized? Are you stating that your account has been hacked by strangers? Or has your account been used by family or friend?
You should change the password for your account's Apple ID;
http://support.apple.com/kb/HE36
Then contact Mac App Store Support;
http://www.apple.com/support/mac/app-store/

Why charged me twice for the same item? They have withdrew money from my bank account for the second time about half an hour later after the transaction was completed leaving me overdrawn.

Why charged me twice for the same item? They have withdrew money from my bank account for the second time about half an hour later after the transaction was completed leaving me overdrawn.

Hi Benjamins,
I've checked your account—you have two ExportPDF subscriptions. One placed on October 20 2013, and the other placed on October 11 of this year. So, you were probably charged the auto renewal for the subscription placed in 2013, and then the new charge for this year's order.
Please Contact Customer Care so that an agent can help get things situated for you. There's no reason to have two subscriptions to the same service, so an agent can help you cancel one, if you'd like.
Best,
Sara

HT201209 Why if I have money in my apple account, having redeemed a voucher, does my iPad still try to charge my bank account for the music I am trying to purchase?

Why if I have money in my apple account, having redeemed a voucher, does my iPad still try to charge my bank account for the music I am trying to purchase?

Hi backpacker1952,
Thanks for visiting Apple Support Communities.
If you already have an iTunes Gift balance on your account, you can browse and buy music like you would if you were paying with a credit card. You may find the information in this article helpful:
How to browse and buy content from the iTunes Store
http://support.apple.com/kb/ht1879
This article explains how to view your current balance in iTunes:
iTunes Store: iTunes Gift balances
http://support.apple.com/kb/ht5035
You use the Redeem link when you want to redeem an iTunes Gift (like an app someone purchased for you) or add an additional iTunes Gift Card to your account. See this article for more information:
Redeeming iTunes Gift Cards and content codes
http://support.apple.com/kb/HT1574
All the best,
Jeremy

I was going to download a book off of Itunes and when I went to download it my zip code didn't match my card so I wasn't able to download it. now I have a pending charge on my account from Itunes for the book I never received, will I still be charged?

I was going to download a book off of Itunes and when I went to download it my zip code didn't match my card so I wasn't able to download it. now I have a pending charge on my account from Itunes for the book I never received, will I still be charged?

Digital Editions can open files of .pdf , .epub and .acsm format.
When you click on a download link from an online bookstore, a .acsm file gets downloaded to the "Downloads" folder of your computer. You need to double click on this .acsm file(if Digital Editions is already installed) to get the book. If you still get a message saying that your computer doesn't have a way to open this file, please manually associate Digital Editions to the .acsm file type OR open Digital Editions and drag and drop the .acsm file onto Digital Editions.
Hope this helps. Thanks!

HT2729 I have an unauthorized purchased on my account

I have an unauthorized purchased on my account.

Maybe it's an Authorizing Hold.
Payment card authorizing holds
http://support.apple.com/kb/HT3702

TS1702 How do you dispute unauthorized charges to your account?

How do you dispute unauthorized charges to your account?

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have 2 macbooks each with an account for me and one for my wife. I use one Macbook logged in with my account and my wife uses the other Macbook only loged in on her account. We both make regular time-machine back-ups each on a separate external disk

I have 2 Macbooks each with an account for me and one for my wife. I use one Macbook logged in with my account and my wife uses the other Macbook only logged in on her account. We both make regular time-machine back-ups each on a separate external disk. Is it possible to update her account on my macbook using her external disk without overwriting my stuff on the same Macbook and vice versa?

Time Machine does not do individual accounts. It records the complete drive. So if you were to use her TM backup on your Mac it would make your Mac just like hers. Both yours and her account on your MAC.
Just copy the missing files over from her Mac to yours. If there are differennt programs on each then they would need to be installed on both.

HT4009 I am being over charge for candy crush, can someone help me with this ?

Hi
I am being over charge for candy crush, can someone please help me with this...? Thanks

Contact the App's developer to inquire about that. Failing that, you could try here:
http://www.apple.com/support/itunes/contact/

How do I stop reoccurring charges on my account for apps?

How do I stop re occurring charges to my account for an app I never used... it has cost me over $90 in the past year?

Turn off subscriptions > iTunes Store: Purchasing and managing auto-renewing subscriptions

HT201320 Both of my kids have an iPod Touch. Can I have two iPods registered on the same email account or do I have to create a new email account for the second one?

Both of my kids have an iPod Touch. Can I have two iPods registered on the same email account or do I have to create a new email account for the second one?

There is some info in this discussion.
https://discussions.apple.com/thread/6024120?tstart=0

HT204088 I am getting charged 9.90 for candy crush saga lives instead of .99

I am getting charged 9.90 for candy crush saga lives instead of .99/?? HELP, it keeps charging me now like daily and I am not even playing the game!

You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

TS2446 Unauthorized charges on iTunes account

I keep having movies that I have not downloaded charged to my iTunes account. When I contact iTunes they say it is credit card fraud but that is not the case. In have started a new card and it still happens. There seems to be a problem at iTunes. I get usual form letter back but the problem does not get solved. Does anybody know how to get this solved.

Hi, Bundybloke, and welcome to the Community,
Please start by signing on to your account dashboard, where we sign on to the Skype website to manage payment methods and subscriptions, to ensure your e-mail address is up-to-date and accurate. Then, change your account password immediately if you have not already done so. In the Windows Desktop version of the Skype software, doing this is easy: click on the menu bar above your contact list Skype -> Change Password.
Skype is aware of lingering website issues. Temporarily enabling scripts, pop-up dialog boxes, and disabling plug-ins which could prohibit pop-ups may help get past website problems. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and choosing a different path through the various drop-down menu options presented.
Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Last and not least, when you reach the last step of the process, remember to click on the "Start Chat" link when you are provided the choice of visiting the Community or starting an instant message chat with a customer service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

HT201359 I have an unauthorized charge on my account for candy crush / king

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