HT201359 I have been charged twice for a game ? How do I get my money back ?

I have been charged twice to unlock an episode on candy crush ' how do I get my money back pls ?
Thanks
Michelle

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • HT201359 When you have been charged twice for same item, how do you get your money back?

    When you have been charged twice for same item, how do you get your money back?

    Morning Domangere,
    Thanks for using Apple Support Communities.
    Following this article refund will be an option.
    For more information on this, take a look at this article:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Best of luck,
    Mario

  • I'm being charged TWICE for one purchase, how can I get my money back for that second charge?

    I bought an album and two songs which added up to about $13 and I went to check my credit card account and saw that itunes is charging me twice for that same thing along with an extra $1 for something else. One of the transactions is on 11/05/11 while the other one is on 11/07/11 and I only bought the album and songs once and I haven't bought anything else since then. I emailed them about it and they think it's an unauthorized purchase when it isn't I know that I bought the songs but they're charging me twice for that one thing. I've called them and they all said that I have to go to the customer services and that's didn't help so what do I do to get my money back?
    This also happened before where they charged me twice but it was just 2 bucks so it was a big deal but this time it's almost $14 and I want that money back.

    Here's a link to a procedure:
    http://www.ehow.com/how_5590751_refund-itunes.html

  • HT1725 i don't have enough disc space for this movie. how do i get my money back?

    I tried to rent a movie but I don't have enough disc space. How do I get a refund?

    Hey veo1,
    I found the following information about that error message:
    These messages occur if permissions are incorrect on your designated music folder or on a folder inside your designated music folder. Permissions are settings that determine who can read, write to, or execute a file or folder on your computer. Every file and folder on your hard disk has an associated set of permissions.
    Look here for help in correcting the permissions on folders:
    OS X:
    Troubleshooting permissions issues in OS X
    http://support.apple.com/kb/HT2963
    Sincerely,
    Delgadoh

  • HT201359 I have been charged twice for something on a game and I didn't even do anything

    I need help I don't know to cancel my card or what to do

    http://www.apple.com/support/contact/

  • HT204088 I have been charged twice for a single transaction

    Hi
    I have been charged twice for an App  I downloaded yesterday
    Item
    Developer
    Type
    Unit Price
    Auto Trader Mobile, Vehicle Check
    Report a Problem
    Auto Trader
    In App Purchase
    £3.99
    Auto Trader Mobile, Vehicle Check
    Report a Problem
    Auto Trader
    In App Purchase
    £3.99
    Order Total:
    £7.98
    Please retain for your records
    Please See Below For Terms And Conditions Pertaining To This Order.
    iTunes Store
    You can find the iTunes Store Terms of Sale and Sales Policies by launching your iTunes application and clicking on Terms of Sale or Sales Policies
    Answers to frequently asked questions regarding the iTunes Store can be found athttp://www.apple.com/uk/support/itunes/store/
    <Personal Information Edited by Host>

    It is possible that you accidentally double clicked the order in some way, some how processing it twice. Clearly you don't need two copies of the same magazine and it is unlikely Apple will not refund you.
    On the receipt there should be a section asking you to report a problem.   I suggest you do just that and the matter will be resolved.
    Something to read ....How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

  • HT204088 I have been charged twice for an app subscription.

    I have been charged twice for an app subscription thinking that I would get two months but I didn't. How do I dispute?

    You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204266 What can I do if I have been charged twice for an app

    I have been charged twice for an in app purchase whilst playing the sims. Can I be refunded? If so how? Charged £3.99 twice.

    Get a refund
    http://www.labnol.org/software/itunes-app-store-refunds/13838/

  • HT204266 I have been charged twice for downloading an app what do I do?

    I have been charged twice for downloading an app and it wasn't the cheapest of spa- how do I resolve this?

    There is a link "Report a Problem" on the email order receipt sent to you from Apple..
    S

  • Hi! I have been charged twice for an in-app purchase. Who do I contact?

    Hi! I have been charged twice for an in-app purchase. Who do I contact?

    Contact iTunes Customer Service...
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT3702 I Have been charged twice for the song download.

    Thank you for using your HDFC bank CREDIT card ending 9563 for Rs.120.00 in ITUNES.COM at APPLE ITUNES STORE-INR on 2013-03-04:00:41:48.
    Thank you for using your HDFC bank CREDIT card ending 9563 for Rs.60.00 in ITUNES.COM at APPLE ITUNES STORE-INR on 2013-03-02:00:38:24.
    I have been charged twice for one album download.
    Regards,
    Kindly resolve it ASAP.

    I was charged twice from my credit card. I have not downloaded any apps too. But still i was charged twice. Can someone confirm y was that charge? i do not find the details on my iStore account also.
    Thank you for using your HDFC bank CREDIT card ending XXXXfor Rs.60.00 inITUNES.COM at APPLE ITUNES STORE-INR on 2013-06-30:00:38:24.

  • I have been charged twice for a service. Whom do I call?

    I have been charged twice for a service. Whom do I call?

    There are Chat and Phone options available to Paid subscribers.  See: http://www.adobe.com/support/acrobatdotcom/supportinfo/paid/

  • TS1424 I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

    I purchased songs from an EP then bought the album once it was released and have been charged twice for the same song when I already own it. How do I get refunded?

    Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • I have been charge twice for the same app please help

    I have been charge twice for the same app please help, I have look for help but no luck,

    Contact iTunes Store Customer Service:
    Apple - Support - iTunes Store - Contact Us

  • HT3702 i was told that the purchuse failed so why was i charge twice for the one transaction and there are more then one of them i have been charge twice for each of them i would my money back for each of the double tranactions thank you

    i have been charge twice for each of the tranactions i made and i would like them back thank you

    Simple process. If an iPhone go to the Apple Store and not Verizon
    the phone from Verizon will be a refurbished device and not new unless under the 14 day worry free guarantee
    good luck

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