HT201359 i purchased a 15 dollar itunes card. once i scanned it to my account the balnce became 9.57. how is that possible if i didnt have a balance?!
Dont know how it came up less. I have nothing that costs money to upgrade and nothing is authorized that im aware of....any assistance would be appreciated... Also...how come if the CC doesnt work, why doesnt it take from the itunes card automatically?
If you had an unpaid order and applied the gift card, it would pay for the unpaid order.
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I do not understand why it is telling me the app(clash of clans) is atached to another apple ID.
Hi ..
The Clash Of Clans is an In-App purchase which requies a credit or debit card account be on file in iTunes.
iTunes Store: Accepted forms of payment
Make sure you are signed into the iTunes Store with correct Apple ID.
Tap Settings > iTunes & App Store > Apple ID -
I owe 27 dollars on itunes and i got a 25 dollar itunes card if i were to update my account with my new credit card would the 27 dollars be deducted from my credit card or would the itunes gift card pay for the 25 and my card would pay for the $2 left.
Generaly, if you have an iTunes card and a valid credit card, you have the option of charging your purchases to eiher one or the other? By default, it goes to your iTunes card, but you can override that.
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I got an 15 dollar iTunes card for Christmas. I took a picture of the card code to redem the card I accomplished that but when I try to download an app that cost money it asks me two security questions that I forgot the awnsers to. Than I click the forgot security questions than it sends it to my email but that's the problem I do not get any email.
You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96048) -
can anyone please tell me how the **** am I suppose to take care an issue on line or my cell phone if no one at the apple store or what ever if all u do is keep getting a machine, my issue is that i bought $50.00 dollar itunes card and then i went to the apple store to redeem my card at witch time i had $50.00 on my account. so i go to itunes to download some music on itunes so i buy the album Blackstreet/ another level For $ 8.65 and was asked for my credit card infor and was charged the same amount of $ 8.65 toi my card.how can I go about getting that money back on my card?
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
I Bought a 15 dollar iTunes card. And I put it in. And it told me I only had a balence of. 5 dollars. Where did the other 10 go?
I've opened a discussion about this.
I had 0.01 left in my account and redeemed 50dollars
but got only 25.01 .
They only credit me for half of what I bought the gift card for.
Also waiting for an answer,.. but no one seems to know what is wrong or how to solve this. -
I have £16.50 on my account, when i go to purchase a song Itunes wants me to purchase it through a credit card? why can i use my account money?
Assuming you were not buying a gift for someone else - gifts cannot be purchased using a credit balance - another user in the forums posted this as the reply from the iTunes Store when this issue was brought up. Perhaps it will help you. If problems persist, contact the iTunes Store:
http://www.apple.com/emea/support/itunes/contact.html
Regards.
I'm sorry you weren't able to make a purchase using your store credit. To purchase items on the iTunes Store with your store credit, your account information in your user profile needs to be corrected. I'll walk you through this process to get you back up and running in no time.
1) Visit the My Apple ID website at: http://appleid.apple.com
2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button.
3) Click the "Manage your account" link.
4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button.
5) Click "Addresses" in the column on the left. If you have multiple shipping addresses, remove any out-of-date or duplicate addresses by clicking Delete. Also, make sure the state or province field is filled out correctly for each address. To edit an address, click Edit. Edit all of your shipping addresses and make sure the appropriate state is selected in the State drop-down menus.
6) Now click "Phone Numbers" on the left. The area codes should be in the area code fields and the phone numbers should be in the phone number fields. If an area code is missing, or if it is in a phone number field, your account information may not save properly.
7) Make any other necessary corrections, then click the Save Changes button.
8) Click Log out in the upper-right corner. When you make your next purchase on the iTunes Store, you will be asked to review your billing information. At this point, you can change your information or simply click Done at the bottom of the screen to proceed. Once you click Done, you should be able to purchase on the iTunes Store using your store credit. -
My wife and I want to use different credit cards to pay for personal purchased will being part of a family share.. How is that possible?
Ricki46,
Thank you for allowing me to clarify. As it says in that article:
"When you initiate a new purchase, it will be billed directly to the family organizer's account, unless you have gift or store credit."
These are the only current billing options in Family Sharing. Using a second credit card is not currently an option.
If you need further clarification, you can use one of the other support options here: https://getsupport.apple.com/GetproductgroupList.action
Regards,
Jeff D. -
I bought an iPad and an iTunes card, I want to buy an application from the Apps store but it only gives me the option of credit card. How can I buy Pages with my iTunes card to my iPad? thank you
Have you redeemed your iTunes card to an account associated with an Apple ID?
Once you have your iPad associated with an Apple ID AND you have an account with a credit card associated with the same Apple ID AND you have some 'store credit' (from redeeming your iTunes card) then purchases use the store credit before they charge the credit card, so you should be ok!
Personally, I use 'store credit' as a way to monitor whether or not there have been any 'unauthorised' purchases because as soon as the store credit is zero, the security code from the credit card is needed for further purchases! It does mean that I have sometimes to top up store credit before making a purchase, but 'better safe than sorry'! -
my account is locked, i cant remember my security question, and I accidentally entered my itunes card in here instead of my other account, so can someone from apple help me out and fix my account (and no, i dont have any rescue email address or whatsoever)
please help me because i dont to waste money for nothingAlternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I am trying to use an iTunes card and I keep getting an error and the numbers 5301. Any idea what can be wrong?
AIrPlay to Apple TV before you attempt Mirroring
AirPlay Mirroring
http://support.apple.com/kb/HT5209
Trouble shooting AirPlay
http://support.apple.com/kb/TS4215 -
Can I purchase and turn on iTunes Match from my iPhone 5 with out a computer? And if so how?
You can't do it from your phone. If they are iTunes purchased songs then you should be able to copy them to your laptop via File > Devices > Transfer Purchases. For music from other sources, anf i you haven't got them on your backup of your library, then you will need a third-party program on your computer to copy them back - there are some listed half-way down this page which might work : https://discussions.apple.com/docs/DOC-3991
You might also find this page for syncing to a new computer useful : https://discussions.apple.com/docs/DOC-3141 -
I got an iTunes card as a gift and when I enter the code to redeem it I get a message that says "the code you entered has not been properly activated. Please contact iTunes..." Please advice.
what did itunes say when you contacted them?
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i redeemed my itunes card, but everytime i try to buy a song it does not work, how do i fix it?
Have you tried first redeeming the cart into your account?
iTunes Store: How to redeem a code
Next contact iTunes
Contact iTunes -
I purchased a book on itunes but it won't allow me to download the book on my ipad. It allowed me to download the book on my computer, but I don't know how to transfer it from the computer to the ipad. Can anyone help me?
You should be able to re download the book on your iPad.
Try here > Downloading past purchases from the App Store, iBookstore, and iTunes Store
On your iPad tap Settings > iTunes & App Store
Swipe down and make sure Books is switched ON.
Purchased books should appear when tapping the iBooks icon now.
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