HT201359 I purchased currency on cityville but did not receive the item on the game. So I repurchased up to six time and never received the item purchased but I see the I was charged for this in iTunes, what can I do to get the purchases refunded. Not a h

Over charged for nothing what can I do?

No need for alarm. There are several folks a day posting like threads. Most folks know these phishing attempts for what they are and merely delete with prejudice.
To the bottom line... if you wish - and I am sure Apple will take notice - you should FORWARD the email to [email protected] and delete.
CCC

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Hi! For the past two weeks,there was this album available on iTunes. But i just checked it yesterday, and it is gone! what can i do to get the album back?

hi! For the past two weeks,there was this album available on iTunes. But i just checked it yesterday, and it is gone! i know i saved it under my wishlist but now i can't even find it. I tried googling the song on iTunes,but it said there was no such thing. what can i do to get the album back?

i would like to do that but i have no idea who is the song creator as it a album soundtrack made up of various artists

Have Adobe's Digital Edition, now I wanted per bookcase the books in a list printing, but printing can not activate. I cannot get it working to someway to print lists. Please tell me what the cause is that this fails or what should I change to get the lis

have Adobe's Digital Edition, now I wanted per bookcase the books in a list printing, but printing can not activate. I cannot get it working to someway to print lists. Please tell me what the cause is that this fails or what should I change to get the lists be printed

Hello, Edward and thank you for your note.
I read through the thread you mentioned and it seems that people are having a lot of problems with the iCloud clients, so we're not alone, but the unique issue in my case is the failing email address vs. the working perfectly email address.
After reading your message tonight, I tried my setup again with the preferred Apple ID (the one without the "." between the names), and for the first time ever, IT WORKS. Mail app configured the servers both send and receive as p01-smtp.mail.me.com and p01-imap.mail.me.com. For the first time, I'm able to send and receive into the Mail app, create mailboxes, move messages into and out of mailboxes, keep Sent messages, etc.
I had a 50-minute support chat with MobileMe support via ExpressLane on Monday afternoon. They couldn't resolve my issue but passed me on to escalation. I was told to expect to get an email from advanced support by this afternoon, but none has arrived. However, so far tonight -- and I will check again tomorrow several times before declaring victory -- it looks like something has been fixed on the Apple end to make things work.
I will report back after I do some additional testing tomorrow to make sure the fix is real and is solid...and before I let my friend, the new Mac user, know the good news.
Regards,
Mike

I upload all of my photos from my iphone 5 onto my macbook air to get more space on my phone, and now whenver i try to upload it says there is no more storage or there was a problem transferring a picture. what can I do to get more space onto my iphoto?

i upload all of my photos from my iphone 5 onto my macbook air to get more space on my phone, and now whenver i try to upload it says there is no more storage or there was a problem transferring a picture. what can I do to get more space onto my iphoto? I've tried putting the pictures on flashdrives, but iphoto would no tlet me transfer.

I don't know how large the SSD (solid state hard drive) is, or how big your iPhone 5 is, but with some iPhones having 64GB and some Airs having as little as 64GB and some having as much as 512GB it's not hard to see how storing the contents of your iPhone 5 on your Macbook Air could run you out of space.
Go to the Macbook Air and bring up a finder window and pull the Go menu down and go to the Computer. Right click on the Macintosh HD and select get info. See if there is any available space on the MacBook Air. If not you are out of SSD space (you're storing more on your Macbook Air than it has storage for). I'm not sure if iTunes can store its library on an external hard drive or quite how you would make that happen. But even if you managed that, when the hard drive was disconnected, you would lose access to your library. Using a smart media card might be possible (I don't know) but it would probably be irritatingly slow. If you have a small Air and a big iPhone you might just have to find a different computer to sync to. Just remember a 64GB iPhone is a big chunk of SSD for a Macbook Air. I did it with my previous and my current Air but even my previous one had 256GB and I really just fit.

I reset my ipone that i got from my nephew and i need to reactivate the iphone but i dont know his password and it has been locked, he doesn't remember his email address or password to reset his apple id, what can i do to get the iphone activated

i reset my ipone that i got from my nephew and i need to reactivate the iphone but i dont know his password and it has been locked, he doesn't remember his email address or password to reset his apple id, what can i do to get the iphone activated

Send him this link and tell him to reset/find the information for his Apple ID.
(113663)

I had downloaded OS X Mountain Lion and had to replace my hard drive. Now when I try to download it only wants to upgrade since I show that I previously purchased it. What can I do to get the operating system back

I had downloaded OS X Mountain Lion and had to replace my hard drive. Now when I try to download it only wants to upgrade since I show that I previously purchased it. What can I do to get the operating system back

I'm unclear on what the problem is. Have you installed a system on the new hard drive, and if so, what system? Had you actually installed Mountain Lion previously, or only downloaded it? And what does "it only wants to upgrade" mean? Have you actually got Mountain Lion already installed? (See About This Mac in the Apple menu.)
All Macs that shipped with Lion or newer are capable of internet recovery in situations like this. Just hold down command-R and it should start in recovery mode over the internet if necessary. You can reinstall the system from there. If you had Mountain Lion, I would assume that Mountain Lion would be the system you would get reinstalling that way.

My cursor is acting erratic sometimes. What can I do to get the cursor to stop acting this way?

My cursor is acting erratic sometimes. What can I do to get the cursor to stop acting this way.

Here is a support article that provides troubleshooting steps for an erratic trackpad - maybe this will be helpful for you:
Trackpad or Magic Trackpad is jumpy or erratic - Apple Support
Cheers,
GB

When i got my i phone they had me answer questions for security and now i went to itunes to buy something and they asked me totally different questions...so now i cant buy things from itunes..can i reset or change the questions

when i got my i phone they had me answer questions for security and now i went to itunes to buy something and they asked me totally different questions...so now i cant buy things from itunes..can i reset or change the questions

Welcome to the Apple community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go tomanage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

TS2972 I can get my music, movies and tv shows to play through my apple tv, but I cannot see my photo stream on my apple tv. What can I do to get my photos to show up on the TV?

I can get my music, movies and tv shows to play through my apple tv, but I cannot see my photo stream on my apple tv. What can I do to get my photos to show up on the TV?
I have a mac and wireless internet.

Because you've got music and movies streaming to your Apple TV, I know you've authorized Home Sharing under the file menu of iTunes. But under that same iTunes file menu you must also go to the "Home Sharing" pull-down and select "Choose Photos to Share With Apple TV". You can select All photos, or just specific albums. Maybe worth saying again that this is done from iTunes and not iPhoto.
If you've already done this and still no photos on AppleTV, check to see that your photo file names (previously imported into iPhoto) have valid suffixes (such as photo.jpg). Without that valid suffix, iPhoto on your Mac will show the photo just fine (courtesy of the hidden Type Code embedded in the photo file), but AppleTV will not.
Good luck and let me know if either of these worked.

I purchased more lives for my game 3 times and never received them

I purchased more lives for my game 3 times and never received them

Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

Hello! I bought lightroom yesterday but got lightroom 4 not lightroom 5 as i thought i would. What can i do to get the new version?

Hello! I bought lightroom yesterday but got lightroom 4 not lightroom 5 as i thought i would. What can i do to get the new version?

Contact the seller.
If you decide to keep your purchased Lightroom 4, you will also have to purchase the Upgrade to go from 4 to 5.x

When pushing alt + L not the @ sign appears, but a turned L. What can I do to get the @?

When pushing alt + L not the @ sign appears, but a turned L. What can I do to get the @?

Tried it already, does not work for @. Any other ideas?

HT201272 I recently downloaded a Cold Chisel Album but one of the songs is incomplete and although the song time is 5.51 minutes the song cuts off at 3.20 minutes, what can I do to get the whole song?

I have just downloaded a Cold Chisel album and one of the song cuts off after 3.20 minutes even though the song is 5.51 minutes long, it just suddenly cuts off, what can I do to get the whole track downloaded?

Depending upon what country that you are in have you tried deleting and redownloading it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes ? If you aren't in a country where you can re-download music or if it re-downloads in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link.

When I convert a PDF to a Word doc, it "converts" as a picture and I cannot edit the document. What can I do to get the PDF to convert properly?

When I convert a PDF to a Word doc, it "converts" as a picture and I cannot edit the document. What can I do to get the PDF to convert properly?

Hi conversionnewbie,
Are you able to select the text in Word by triple-clicking inside the text box? (Sometimes text selections can be tricky in converted files.) If you can't select the text, then I'm guessing that the PDF was created from a scanned file (so the text becomes images). Make sure that OCR is enabled when you convert the file to Word. OCR is enabled by default in the ExportPDF web interface, but can be disabled in Adobe Reader. If you're converting to Word from within Adobe Reader, make sure that OCR is enabled and that the correct language is selected:
Please let us know that works for you!
Best,
Sara

HT1694 The text has disappeared from my emails in my inbox. What can I do to get the text back?

The text has disappeared from my emails in my inbox. What can I do to get the text back?

Try closing the Mail app via the taskbar and see if the email text shows when you re-open the app : from the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
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HT201359 I purchased currency on cityville but did not receive the item on the game. So I repurchased up to six time and never received the item purchased but I see the I was charged for this in iTunes, what can I do to get the purchases refunded. Not a h

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