HT201359 I want refund purchased app - because it's not working. What to do?

I want refund purchased app - because it's not working. What to do?
iMessage™ Plus, v1.5 (4+)
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Gennaro Graziano
App
reported problem
downloaded on Iphone 4s appstore
now they are sending me to somewhere Italy?

did this and did that - this was all my this week study, when I recieved the bill:  then I thought - mony for nothing , its not fair .
reported - answer
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