HT201359 iTunes credit but still chard ccard for purchases

Why is iTunes charging my credit card instead of taking it from my credit? It clearly shows at the bottom of the screen in the App Store I have $20 left on my credit from my iTunes card and the STILL take it from my credit card???

Greysonsmom08 wrote:
Why is iTunes charging my credit card instead of taking it from my credit? It clearly shows at the bottom of the screen in the App Store I have $20 left on my credit from my iTunes card and the STILL take it from my credit card???
Hello Greyson's Mom,
Were you by any chance purchasing a gift card? If so, it can only be purchased with a credit card. Gift cards cannot be purchased with an existing balance.

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I lost my $20 itunes card but still have receipt of purchase Can i still redeem it??

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You can ask, but there's almost certainly nothing they will be able to do for you. Gift cards, from any retailer, are almost always treated like cash and hence cannot be replaced if you lose them. Apple's terms say:
Neither Issuer nor Apple is responsible for lost or stolen Gift Certificates, iTunes Cards, Content Codes, or Allowances.
Sorry, but you're probably out of luck.
Regards.

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If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

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Try a different cable. And are you connecting directly to your computer or through a USB hub?

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I would contact iTunes:
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Just to confirm, you are logged into the iTunes Store using the account in which the balance exists, and the balance is showing at the top of the iTunes Store window? And you're not trying to purchase gifts for someone else?

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Regards.

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Barb

HT201359 iTunes credit but still chard ccard for purchases

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