HT201359 trying to buy app but after password says contact support, but can't find support

Keep trying tour chase in app content but after inputting my password it prompts me to contact iTunes support

Use this Link  >  Apple  Support  iTunes Store  Contact

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  • I did erase app store by mistake and i can't undo it and I'm trying to reinstall osx but can't find a link

    i did erase app store by mistake and i can't undo it and I'm trying to reinstall osx but can't find a link

    10.3 does not have the App Store available.      Go to Apple menu -> About This Mac and the following will bring it back depending on what you have:
    Any version of 10.6, use the 10.6.8 Combo Update:
    Combo v1.1 (7/25/2011)
    Any version of 10.7, use the 10.7.5 Combo Update: 10.7.5 Combo
    Any version of 10.8, use the 10.8.5 Combo Update: 10.8.5 Combo
    Any version of 10.9, use the 10.9.2 Combo Update: 10.9.2 Combo
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    10.6 retail is available from the Apple Store on http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard (the /us/ in the link may be changed for the standard two letter country code matching the store link). 
    If you are using a PowerPC Mac, G3, G4, or G5 you can't install 10.6, or the App Store.
    Those using 10.6.8 or earlier, do not jump to 10.7 or later, without reading this tip first:
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    I am trying to find the Walgreen's app but can't find it in the search box. 

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  • Due to total restore on my macbook 10.6.8  I have lost imovie. Trying to download it but can only find updates, any suggestions would be grateful.

    Due to total restore on my macbook 10.6.8  I have lost imovie. Trying to download it but can only find updates, any suggestions I would be very grateful.

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  • Already downloaded apps but can't find in iphone5s

    already downloaded apps but can't find in iphone5s

    Look at the bottom of the screen, just above the dock and you will see black dots. showing how many screens you have... swipe right to left to get to the second screen and perhaps your apps are there.  If you only have one black dot and the screen isn't full, then I would suggest redownloading the app.  if the screen is full of apps and you have more than one black dot, then that means the apps went to the second screen or third etc depending on how many apps you have installed.  Hope this helps.

  • Been trying to buy apps but no download or charge

    I tried buying a few free apps on the app store about a month ago, but for some reason, I was not able to complete the purchase. The app icon jumps to the dock but no download ever starts. If I click on the "apps purchased" button, nothing gets listed.
    Today, I went over the process again, except this time the app wasn't free. I tried purchasing Hype but again, the icon jumps to the dock but nothing happens from that point on.
    I checked again to see if the app appears as "purchased" but seems not to be the case. I checked on my credit card account and no charge was placed on it. I repeated the process and the store acted like no purchase was ever made.
    The odd thing is I can buy from iTunes without any hitch.
    What gives?
    Btw my MBP is up-to-date with all software from apple including the patch released a couple of days ago. Am running 10.6.7

    Install the v10.6.7 combo update.  Mac OS X v10.6.7 Update Combo
    Then restart your Mac. Try the App Store.
    "Address various minor Mac App Store bugs"
    It's ok to use the combo update even if you are already running v10.6.7.

  • HT204266 I'm trying to buy apps but it says my security code is invalid.  No, it's not.  :(

    What to do?

    See:
    iTunes Store: My credit card's security code or zip code does not match my bank's records
    Next contact iTunes
    Apple - Support - iTunes - Contact Us

  • Might buy iPhone, but can't find app that I really need

    I am looking for an app to replace what I currently use on my blackberry.
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    This is a real problem because I need to get a new phone and I can't stand blackberry anymore! I hope someone can help!

    I hate BB, I'm done with RIM. And actually, I just bought a Droid X last night. I searched for 10 hours for an app on android and couldn't find anything. So, I'm actually considering taking the Droid X back and getting an iphone instead. I really want to keep the droid, but my business needs must come ahead of my geeky needs.
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    http://callingcard.marigoholdings.com/Welcome.html
    It has a GUI that looks exactly like the native phone app, and you can call from there with an interception asking which calling card to use. Exactly what I wanted. The only downside is that it uses the native phone to call out so you must switch back to this one after every call. And the call log in the real phone shows the calling card number, while the destination number is only visible in the 3rd party dialer. Not a huge problem to me, it's much better than anything on android. Plus, we are an all mac household so the iphone makes a lot of sense. I'll bet this app will be out for android one day really soon, but I need a phone now.

  • Am getting error message saying my ID is disabled when trying to buy songs but can sign into account

    am getting error message saying my ID is disabled when I click on buy although I am able to sign into account

    Contact itunes support

  • Trying to install presets but can't find presets folder

    I just upgraded to Lion AND purchased Lightroom 4. I'm trying to install a set of presets by going to lightroom preferences, presets and clicking on the "show lightroom presets folder" but when I click the button nothing happens at all. In fact, I can't click on any buttons in the preferences menu or click on the tabs at the top or anything. I tried to search for the folder on my computer but nothing came up either. I'm wondering what I'm doing wrong or if there's something wrong with the way lightroom is installed on my computer?
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    I dont think that you need to reinstall.  Apparently, Mountain Lion hides the Library folder.  It appears when you look at the main HDD, but when you click on users and then your main account it is hidden and this is where the presets are.  Here is a link to help reveal the library folder.
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    Once you have the library revealed you should be able to find the presets at this path USERS/%User%/Library/Appplication Support/Adobe/Lightroom
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  • Mac user: Downloaded and dragged to App, but can't find the icon in App

    Followed the online instructions from the Firefox website. It downloaded quickly to my mac. I opened the download and the large icon opened showing the Firefox logo with an arrow pointing to App. I dragged the icon to the App logo and could hear the clunk that usually means the drag and drop worked. I then opened App and could not find Firefox.

    Do you see the Firefox application folder in the Finder?
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  • After installing yosemite, tried to update apps but an old apple id is shown with no way to edit. how can i update apps wait my current app;e id and password?

    after installing yosemite, tried to update apps but an old apple id is shown with no way to edit. how can i update apps wait my current app;e id and password?

    You need to delete and redownload them to do that. This may require repurchasing paid ones.
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  • So I'm trying to buy apps on my iPod but it says I have to answer my verification answers ans I don't remember them so I sent an email to me but then I forgot the email password

    So I'm trying to buy apps on my iPod but it says I have to answer my verification answers ans I don't remember them so I sent an email to me but then I forgot the email password

    Apple ID security issues -
    Call Apple Care for your country and ask for the Account Security Team. They can assist you with your issue.
    http://support.apple.com/kb/HT5699

  • I just bought a new iMac and I'm trying to buy apps for it  but I can't connect my iTunes account to how do I do that

    I just bought a new iMac I'm trying to download apps but I can't connect it to my iTunes account so I can buy them how do I do that

    I just bought a new iMac I'm trying to download apps but I can't connect it to my iTunes account so I can buy them how do I do that

  • Bought iPhone 4 on eBay, tried to download app, put in password but rejected, then realised username was previous owners email address. can someone help. thanks

    bought ipone 4on eBay, tried to download app, put in password but rejected, then realised username was previous owners email address. can anybody help. thanks

    Just sign the old user ouf of the store, and sign back in with your AppleID and password.
    Just scroll down to the bottom of the store screen, click on the Apple ID bar, click on sign out, then sign back in with your AppleID.
    Note though that if the phone already has apps on it purchased by the previous owner, those are permanently tied to the previous owners Apple ID - you would need their password to update any of those apps.  The only option to you to update any of them would be to delete them, and purchase them yourself using your own Apple ID.

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