HT201359 unauthorized purchase - how to dispute?
How can you dispute an unauthorized purchase made by your child?
All purchases are considered final bu you can try the 'report a problem' page to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If the purchase was on an iOS device then to try and stop it happening again you could use Settings > General > Restrictions on it to turn off in-app purchases and also to require your password to be entered for every download (the default is a 15 minute period during which it doesn't need re-entering).
Similar Messages
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I recently had to cancel my debit card because of unauthorized purchases on Facebook. I have tried to update with 4 different credit cards and every time I get a message saying invalid security code. How do I fix this?
Debit card? Are you sure?
USA iTunes Store does not appear to accept debit cards - http://www.apple.com/legal/itunes/us/terms.html "The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances." -
HT204088 I was charged 4 times for the same purchase how do I dispute?
I was charged 4 times for the same purchase how do I dispute this and get my money back?
You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT204088 How do I report unauthorized purchases?
How can I refuse unauthorized purchases made against my account?
iTunes Store- What to do if your account has been compromised
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How do I get help for unauthorized purchases of apps?
I am having difficulty finding a way to get credit for unauthorized purchases in iTunes
You will have to wait for them to get back to you.
There is no telephone support.
If you do not get a reply in two days then try again. -
I have an unauthorized purchase on my account. How do I report a problem?
I had a bunch of iTunes credit from gift cards I received. Someone purchased a $32 app with my credit. Part of the description is in Chinese. I tried to report a problem with the purchase but it just bounces me to this Web site with no way to contact Apple. Is there any hope for customer service or am I screwed?
Thanks! WOW! They do not make it easy to report a problem, do they? I navigated my way through their decision tree and finally reported the unauthorized purchase. This may be the worst customer service system I've ever seen. Thank you for your help! They should add your post into the iTunes application so customers at least know where to go to report a problem. The latest version of iTunes doesn't help.
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HT3702 i have an unauthorized purchase on my itunes account
How do I remove or delet an unauthorized purchase on my itunes account?
It's not a temporary store holding charge as per the page that you posted from and you've checked the purchase hisrory on your account : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of the purchases.
If you didn't make the purchase, and nobody else has access to your account or devices and may have made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Why doesn't Itunes care when your account is hacked and you have unauthorized purchases?
My account was hacked and I had about $50.00 in unauthorized purchases. I informed Itunes of the problem, their response was golden. They disable my Itunes account, a refund was not happening and sent me an email about how to keep my Itunes account secure. That's good customer service for you!!!
iTunes is a software program, why would it care?
Contact the bank or credit card company to discuss refunds or reversing the charges. -
Charged for Unauthorized Purchase
How do I receive a credit for an unauthorized purchase from the iTunes store? Is it possible that MLB AT Bat Premium is an auto subscription?
From the MLB.com At Bat's description page in the store :
At Bat offers several subscription options for access to At Bat Premium:
****At Bat Premium Subscription Options****
• Monthly recurring fee of $2.99.
• MLB.TV Premium subscribers receive At Bat 13 for free.
There are instructions on this page for managing and stopping auto-renewing subscriptions : http://support.apple.com/kb/HT4098
The description page also says :
No cancellation of the current subscription is allowed during active subscription period.
But you can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
How do I report unauthorized purchases?
If these charges are being made to a credit or debit card, the most immediate thing you need to do is to call your credit card company or bank and report the unauthorized charges. That company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards. -
My Account Has Been Hacked/Unauthorized Purchases
Hello all, I'm hoping that you can help me with my problem.
I discovered earlier this week that my Apple iTunes account had been hacked. Unfortunately, whoever hacked my account changed my account information and purchased $100 in gift cards. Luckily, for whatever reason the charges haven't yet (fingers crossed) appeared on my debit card statement. Regardless, I have been trying to contact Apple since Tuesday to no avail. I have not been able to uncover an iTunes customer support telephone number (I may be an idiot, but I looked for about 1.5 hours and didn't find one, only numbers for placing orders, etc.). Instead, I've read that I should use the "Report a Problem" button on the "Purchase History" screen in iTunes. I would be more than happy to do this, IF IT WAS POSSIBLE! Sadly for me, the grey arrow circle is not available next to the order, so I am unable to report it.
I visited apple.com and was overjoyed to find an e-mail form to report unauthorized purchases with. I filled it out and received an automated reply which said to expect a reply within 24 hours. 24 hours came and went and I hadn't received a reply, so I sent another e-mail yesterday afternoon. This is actually humorous because on the second automated reply, it said to expect a response within 48 hours. Maybe they are really busy right now?
I haven't used my iTunes account since I discovered the unauthorized purchases as I'm not sure how Apple deals with these situations. I've left my account the way the hacker left it (with his name, address, etc.). This is becoming quite annoying to me as I would like to download some new apps.
Is anyone out there dealing with the same issue?
Thanks for your replies...Hey folks, this just happened to me too... Looks like purchases happened yesterday and ran up some gift cards, but on the penny of someone elses account information and credit card info. Pretty crazy too, just sent an email and hoping to get this cleared up for my sake and whoever was charged. (I doubt they meant to charge 100 bucks in gift cards to someone named Ruth)
In a crazy way I'm glad I'm not the only one this has happened to... Sorry that this happened to you guys... -
HT204266 my iphone wont let me make an in app purchases how can i fix this?
My iphone 3Gs wont let me make an in app purchases
How can i fix this?
The restrictions are off
It keeps saying purchase could not be completed cannot connect to itunes store
but i can still buy music and other apps in the store on my iphone
just wont let me do it in apps
Any help be much appreciated
ThanksRead http://support.apple.com/kb/ts1702
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my i tunes account says that my apple id has been disabled whenever i try to make a purchase how do i fix this problem?
Depending on why it's been disabled, you might be able to re-enable it via this page : http://appleid.apple.com
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ -
I had an unauthorized purchase on my old apple ID so I created a new one since the old one had been deactivated and now I cannot update any of my apps, I have read that the apps will be tied to the old account but since the old one was deactivated I cant update them and I do not want to delete/lose their data, re download, and start all over again. Is there anyway to go around this issue?
thanksAsk Apple to re-enable it. I had an unauthorized purchase last October. They disabled my account until the problem was solved. However, I asked them to reopen it, and they just asked me to provide some security information (billing address, a recent purchase you made, etc.), and then they re-enabled it.
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My new iPad, when I try to get something from the Apple Store it tells me that My account i snot vlaid for use in the U.S.store. And to switch to the Australian store before purchasing, how do I do this? I am in Australia?
There are instructions on this page for creating an account without a credit card : http://support.apple.com/kb/HT2534
You can download a copy of the iPad manual from here : http://support.apple.com/manuals/ipad/
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