HT201363 Apple is not sending me emails to help change my password.

Question

I had a one year lag away from one of my Apple ID email addresses.  Now I am unable to access that AppleID.  Apple says it is sending me an email to reset my password but I have not received any.  Is there something that happens to "jam up" an ID if not used for a while?
the second problem is that it is not recognizing me birthdate. so I am unable to troubleshoot back into my AppleID account.

Answer 1

First, they send the email to your Rescue email address, not your regular email. If you don't see it there in the inbox, then be sure to check Junk mail.
Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.