HT201363 dont know answers to security questions

I have set up a rescue email so can retrieve my answers to security questions.  I am not given the option when asked the questions to retrieve by sending it to my rescue email.  someone please help me!!!

You need to contact Apple to get them reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
An alternate email isn't the same as a rescue email.
(93357)

Similar Messages

  • HT2693 do not know answers to security questions?

    do not know answers to security questions?

    Can I change the answers to the security questions for my Apple ID?
    Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your account.

  • HT1212 do not know answers to security questions on our ipod.  It is sending answers to an email that is not in use anymore  we cannot download any new games.

    cannot answer our security questions. It sends answers to an email that is no longer in use.

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • I know my pass word for my acct.  But I dont remember answers to security questions

    I got an iPhone today and I wanted to buy some new apps.  I logged in my password, and it's asking me security questions that I have now clue the answers.

    Go to:
    https://appleid.apple.com/
    Click "Manage My Account", sign in, and go to the Password and Security section. If you've forgotten your answers, there will be a link just under the security questions fields where you can have a reset email send to your Rescue email address.
    Regards.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • HT5577 my daughter set up my account, i know my password and id, but i dont know all the security questions nor the birthday she used. i am wanting to change my password, please help

    my daughter set up my account, i know my password and id, but i dont know the security questions she used. i am needing to change my password. please help

    Ask your daughter. Or:
    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I dont know my Apple security questions, I dont know my Apple security questions

    I got a new iPod for my birthday and I can't buy anything and it tells me to enter in my security questions and I don't know them
    HELP

    Hi,
    In more recent times when you create an Apple ID you are asked to  specify the answers to the Security Questions.
    If that Apple ID is the one you posted here with then you can use this Portal
    Click the Manage Account line and enter your Apple ID and password.
    On the following page is a menu and you can chose Password and Security.
    This page will show you the Questions and starred out answers (the stars bear no relevance to the number of characters in the password)
    The Question is a Drop down of the other options and I suggest changing the question and supplying the answer.
    Some people have only one question set and other have up to three.
    9:58 PM      Sunday; June 17, 2012
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Don't know answers to security questions or have resuce email, how do I change questions?

    I have no idea what community my question belongs in. So I just picked one. I'm sorry if my question is in the wrong place.  I want to know how I am suppose to change my security questions when I have forgotten the answers.  I already tried to do it and I had to answer questions before I could change them.  Now maybe it's just me, but why do I have to answer security questions that I can't remember the answer to in order to change the answers?????? Then it says that if you don't remember you click send an email to a rescue email.  How are you suppose to do that when you only have 1 email address and you can't use it because it is your primary on your account?  Please help. 

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (88389)

  • Dont have answers to security questions

    Dont remember ever setting up the questions and my answers are wrong.  Cant reset them.  What do i do now?

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105845)

  • HT1918 i dont remember answers to security questions and cant buy music, how can i solve this

    I FORGOT SECURITY QUESTIONS ANSWERS, AND I CANT BUY ANY MUSIC, HOW CAN I SOLVE THIS ISSUE

    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
    Forgotten security questions - https://discussions.apple.com/message/18402551  and https://discussions.apple.com/message/18625296
    More involved forgotten question issues - https://discussions.apple.com/thread/3961813
    Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
    John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
    If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

  • I got a new ipad and went buy music on iTunes and in is telling me that this is a new device on this account and wants me to answer some security questions I dont remember setting thes up and dont know the answers how do i reset the security questions

    i got a new ipad and went buy music on iTunes and in is telling me that this is a new device on this account and wants me to answer some security questions I dont remember setting thes up and dont know the answers how do i reset the security questions

    Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (74313)

  • I cannot answer my security questions and dont know how to change them?

    I do not have a rescue email address for itunes and would like to install one but I don't understand how.
    I cannot answer my security questions and cannot purchase anything on itunes.
    Help please?

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • My new iphone 5 wont let me download music or apps i have to answer 2 security questions i dont remember my answers is been so long how do i get past this to get my music

    my new iphone 5 wont let me download music of apps i have to answer 2 security questions its been so long since i have used these i dont remember the answers how can i get past this to download?

    In order to get those to work you will have to upgrade to Snow Leopard 10.6.8.
    Start by checking if you can run Snow Leopard:
    Requirements for OS X 10.6 'Snow Leopard'
    http://support.apple.com/kb/SP575
    The OS 10.6 Snow Leopard install DVD is available for $19.99 from the Apple Store:
    http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
    and in the UK:
    http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard
    but nobody knows for how long it will be available.
    When you have installed it, run Software Update to download and install the latest updates for Snow Leopard, preferably the full 10.6.8 combo updater.

  • I signed into my Apple ID on a new phone and I already had it on my iPod. When I signed into the new phone it won't let me buy anything unless I know my old security questions but I don't know the answers to them. How can I get past those or change them?

    I signed into my Apple ID on a new phone and I already had it on my iPod. When I signed into the new phone it won't let me buy anything unless I know my old security questions but I don't know the answers to them. How can I get past those or change them?

    See Kappy's great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
     Cheers, Tom

  • First time buyer on itunes store, its looking for answers to security questions i dont remember answering, what do i do

    first time buyer on itunes store, its looking for answers to security questions i dont remember answering, what do i do

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
    (96666)

  • Hello Abe retrieve answers to security questions itunes account knowing I do not have an alternate email

    Hello Abe retrieve answers to security questions itunes account knowing I do not have an alternate email

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102042)

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