HT201363 Every time I try to reset my security questions they send the email to an email account that is closed.  How do I change that?  I have other email addresses associated with my account and they always send it to the one that is closed...

Every time I try to reset my security questiogns they send the email to an email account that has been closed for a couple of years.
I do not understand why they can't send it to the other 3 email addresses that I have associated with my account.
I have had an itunes account for so long that I don't ever giving any answers for security questions.   Help please.

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

Similar Messages

  • Every time I try to download a free or paid app or in iTunes   it asks me for a credit card. (Which i don't have one)  How can i download free apps without a credit card and not reset my apple ID? I already put in 20$!!!!!

    Every time I try to download a free or paid app or in iTunes 
    it asks me for a credit card. (Which i don't have one)
    How can i download free apps without a credit card and not reset my apple ID?
    I already put in 20$!!!!!

    How to Get Apps From the App Store Without a Credit Card
    http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
    Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
    http://support.apple.com/kb/ht2534
    If None is not available - On your computer launch iTunes and click "iTunes Store" in the left navigation pane. Click the "down arrow" next to your name at the top right side of the page and click "Account." Enter your username and password and click "View Account" to log into your account information. Next to your Payment Type, click "Edit." Select the "None" button and click "Done." Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
     Cheers, Tom

  • HT2731 I no longer have the email address associated with my iCloud and do not remember my password. I created a new Apple ID but it does not match my iCloud. How do infix this

    Please help
    I no longer have the email address associated with my iCloud and do not remember my password. I created a new Apple ID but it does not match my iCloud. How do I fix this?

    If you can't remember your password then see if you can get it reset via http://iforgot.apple.com
    If you can't get it reset via that page then try contacting Support in your country and see if they can reset it for you : http://support.apple.com/kb/HT5699

  • HT5312 Why am I not recieveing the email, when i try to reset my security question answers?

    Why am I not recieveing the email, when i try to reset my security question answers?

    Has anyone received an answer to this? It seems that a lot of us are having the same issue. In the past i had no trouble receiving emails to reset my password but for the past week I havne't been able to login, my security questions didn't work and I haven't received any of the emails to reset my password. I've created a new Account but would rather  get into my old account because it's linked to my perfered email address. Hum..
    Any help from the community would be much apprecated! thanks!
    Lori

  • When i try to reset my security questions it doesn't give a rescue email to click on

    When i try to reset my security questions it doesn't give a rescue email to click to

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105275)

  • How do I change the email address associated with this account?

    I can find no option to update the email address associated with this account. This is causing a problem since the Apple Support Communities ID that I use is different than my iTunes account name, but the email address for both is the same. it's causing all sorts of weirdness with Game Center, logging into this site with my iTunes account (errors out), etc.
    I see no options in preferences ot update this account email address.
    Am I missing something obvious?

    Well 99% there anyway. Now that I've successfully updated my email address, it asked me to merge the new email address as the login, which is fine, so I did that, but now I no longer see the option to edit the "Username" value.
    What I'm trying to do here is to retire my username under this account, and take it on under my primary iTunes account. It won't let me do that while this old account has it reserved.
    Hopefully that makes sense
    Once I merged my new primary email address with this account, the 'Username' field disappeared and now just shows the new email address with no option to edit the friendly 'Username' *sigh*.

  • Can not sign in with my email, it says "enter the email address associated with this account

    eprint center.com on my new hp6700 won't let me sign in- says "enter the email address associated with this account"????
    i did.

    Hi Rick,
    I see your paid subscription associated with the same Adobe ID you were able to post on these forums with. 
    You may want to double-check to make sure there are no typos in either the username or password as you entered it.
    Could you also let us know if you're getting an error message and how are you trying to access the service?
    -David

  • When I try to reset my security questions with email, the email doesn't send.

    This has happened every time I have tried to reset them for the past year or so. I don't recall ever setting them so I don't know how they were answered in the first place.

    yes - call apple account security and just tell them you need to reset your security questions - it will go like this - they need to get 2 things to match - credit card info, device info (serial number or a device code they send to a registered device, or just get one of the existing security questions right. That's one step - next step is teh temporary support PIN - since you can log into the account you can generate one OK - all this needs to be done over the phone with apple care account security unit. If successful, they will reset your account so you can pick new security questions and also edit the rescue e-mail addy - either delete it or put in one that works.
    Best of luck - trust me I have been through this same situation

  • When i try to reset my security questions, i don't get an email

    im trying to reset my security questions but it says it sends an email to my email address and i never get an email from apple. HELP!

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • When trying to access music stored on my icloud i get the following warning 'This computer is already associated with an Apple ID'. itunes support say they have 'released' all devices associated with my account but i still have the same problem-any ideas?

    cant access music sored in my icloud when using my lap top. any ideas?

    iTunes imposes a 90 day wait period before a device can be associated with a different ID.  If iTunes support only removed all devices associated with your ID, this does not override the 90-day wait period.  From http://support.apple.com/kb/HT4627:
    "Removing a device from your Apple ID does not override the 90 day timer. The timer must complete 90 days from the day the device was associated before it can be associated to another Apple ID."
    Unless iTune support can override the wait period for you, you have no choice but to wait if you want to download it from iCloud.  If your purchases music is on any of your iOS deivces, you can transfer it to the iTunes library on your computer by authorizing your computer for the Apple ID(s) used to purchase the music (in iTunes, Store>Authorize This Computer), then connecting your device to your computer, opening iTunes, and going to File>Devices>Transfer Purchases.

  • I try to reset my security questions via email, but the email adress is what I think the rescue address. But, the rescue was deleted by google and now I cant reset the questions. I went through my whole apple id, but couldnt find a solution. Please HELP!!

    please help

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers.

  • HT5312 i try to reset my security questions and i dont get an email

    i set up my itunes account a long time ago and i dont remember what was the email address for the rescue email addres is there any way i can reset my rescue email adress

    Welcome to the Apple Community.
    Contact Apple through iTunes Store Support

  • My iPhone's "Other" capacity has suddenly jumped to 56G out of 64G. Yes, you read that right. Every time I try to sync to recalculate, it gets worse! Please help! Can't even restore from backup now, since my backup is all "other"!

    I have fully up-to-date everything on my iPhone and computer and iTunes. I have an iPhone5 and MacBook Pro. I synced my iPhone this morning and it has 12 or so gigs of free space (even with my music and some photos on it). Then I deleted some voice memos in iTunes, and wanted to sync again to reclaim the space. When I tried, it said I had 29G of "other" data and that my phone was way over capacity and can't sync. I tried a few online solutions to force it to recalculate, but now it says it is about 90% "other"!! Only 8G of 64G free, and "other" is the ONLY thing in the summary bar.
    I un-checked music for syncing, thinking that must be the problem. It did not help.  Now there is nothing on my phone except "other", according to iTunes (not even photos).
    I cannot restore from backup now, since the backup includes the giant "other". I don't want to delete my info on my phone knowing a corrupted backup is my only alternative.
    Help!

    Thanks so much Meg. Unfortunately, iTunes is the program I use to perform syncing. I don't really have other outside options. It is also the location of the backup I would use to restore my phone, and my only way to reclaim important data. I am concerned that, since the last backup occurred when the "other" bar was only moderately huge (around 29G I think), that a backup would replicate the problem back onto my phone. 
    My contacts, etc. are all in address book and the calendar app on my Mac.  As far as I know, iTunes is the way to get them back, but iTunes is where the problem is. 
    Any thoughts on this?

  • Every time I try to download iTunes to my computer, it tries to save to an invalid E drive.  How can I save it to my C drive?

    When I have tried to download iTunes to my computer, it tries to save it to an invalid E Drive.  I want it saved to my C Drive; how can I change that, it doesn't seem like it gives me the option.

    Try the following user tip:
    "Invalid drive X:\" install errors

  • When i try to reset my security questions, the reset email never is sent.

    ok so, i forgot my security question answers, so i click on "send reset email" and the email is never sent. so i havent been able to buy things off the app store with my itunes money.

    If you do not have a rescue email then contact Apple http://www.apple.com/emea/support/itunes/contact.html  or   https://expresslane.apple.com/Issues.action

Maybe you are looking for

  • Streaming pictures from computer directly to Apple TV

    Can I show pictures on my Apple TV (latest version) directly from my computer without using iCloud. I hear that iTunes let's one do this but there seems to be no way I can find out how to do this with the latest version of ITunes. This is so disappoi

  • Recreate Org unit ID

    Hi folks, I need your help to recreate a organizational unit ID. By mistake we have deleted a buyer set up from SRM org structure. Instead of deleting the buyer's positoin we have deleted also the buyer's org ID. Because of that we couldn't display t

  • File browsing - using keyboard

    Which key can you use to navigate backwards while file browsing?

  • How to create user exit for MIGO check  "item OK" Field select/unselect?

    Hi All,    I want to know User Exit for MIGO Screen. when I click check button it will be show "Item OK " Field select or not. MIGO Screen post if Item ok field select both parent id and line id . otherwise it will be show error message?. Can Please 

  • Windows Update error 80246003 Server 2012 / 2012 R2

    Hi All, I'm running into a problem trying to apply an update from WSUS 3.2.7600.226. Other updates have succeeded OK but I'm left with this one failing on more than one server. All the other updates seem fine but once this update fails windows update