HT201363 how can i or can i get reimbursed for apps that wont work on my iphone5

cant get some apps to work please help

Hello hellonthehighway,
The article linkeed below details the steps for reporting such an issue to the folks in our iTunes Store.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Cheers,
Allen

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Can we get reimbursed for apps that do not work

Can I get reimbursed for apps that do not work?

Hi...
You can contact iTunes support here and see if they will make an exception:
http://www.apple.com/support/itunes/contact/
They usually respond within 24 hours.
Hope this helps.

HT1311 How can I get updates for apps with new Apple ID

How can I get updates for apps with new Apple ID. I have apps that I got for free, and some that I have purchased. I had to create a new Apple ID because I don't have a credit card now.

Apps will always be tied to the ID in which they were purchased or downloaded under. You can not change this unless you buy or download the free app using the new ID.

How can I get reimbursed for an unauthorized account charge by Fruit Ninja HD Free through In App Purchase?

Hi There,
I was not able to report my problem through the link given on the receipt. Therefore, I am reporting my problem here hoping that someone will care about it:
On the 2nd of June 2012, I have downloaded some free game apps in the Apple Store using my IPad. While downloading I have entered my Apple ID and password only once and only for downloading the App. The games were for my 6 years old son to play. He does not know my password nor does he speak English. I left him alone for one hour to play with the games I downloaded. One day after, I found in my e-mail inbox a dozen billing receipts from ITunes for "In App Purchases" of the the so-called "free of charge" game titled "Fruit Ninja HD Free" developed by Halfbrick Studios. In total, my credit card has been charged to pay 363, 61 Euros! This is outrageous! I have never authorized these In App Purchases! I was relaxed to leave my son alone playing because I thought if he pushed the purchase button, he could not complete a transaction because he does not know my password. Apparently I was wrong! I am a regular user of ITunes App Store who made In App Purchases in the past (please see my purchase history) and this is the first time I am abused! Fruit Ninja HD Free is the only app that abused my goodwill and completed transactions without asking my password. I would like to file a complaint about this abuse! And I can send all the bills I am charged to pay against my will! How can I get this game app (Fruit Ninja HD Free) and its developer Halfbrick Studios under investigation and my money back? I want to continue to enjoy using Apple products and the ITunes Store through my IPad, IPhone and IMac.
Many thanks.
Mustafa Osman Turan
WSP Brussels, Belgium

Dear telwow,
Apple did not do anything to solve this problem, they said I shoud apply to ITunes which I did. However, ITunes in Belgium does not even have a customer friendly call center, and they reply with standard info if you apply by e-mail which have no relevance to my problem. As I do not have hours to spend on the phone, I tasked my secretary to call Itunes many times. In the end, she found someone to look into the matter which took months.
Simultaneously, I applied to VISA through my bank for fraud investigation. I had to cancel my credit card. In the end, VISA paid my money back and they said they will deal with ITunes. I received a new credit crad from VISA with a new number. I tried to use this new card in the ITunes but ITunes did not accept my card because in their system my name has been registered as if I have commited the fraud! This was again outrageus! I have complained about this to both Belgium and the USA Apple/ITunes, but no satisfactory answer was given. I am now using my wife's credit card to buy smth I want in ITunes. But because of my very unpleasant experience I am not buying much on ITunes store. I am also considering to quit Apple all together. This is unfortunate because I have been an apple fan until I had this experience.
Many thanks for sharing your problem.
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HT201272 how can i get back an app that was bought?

Hi!!
I have a problem!! I bought an app on my ipad 2 before iCloud. later i bought an iphone 4s and synced all my previous apps (i had also an ipod touch) to my iphone. includying my paid apps.
however, yesterday i restored my iphone and when i tried to download all my apps back again, i didnt find the app that i had bought! i went into the store and it said i had to purchase it again.
i dont have my app files on my computer since i format it before.
how can i get back that app??
sometimes, whenever i download a new app, it doesnt automatically appear on my "purchased app" option on app store!
please i need some help
thank you
sincerely
dante v

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Are the apps hidden?
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http://support.apple.com/kb/HT4928

HT4009 how can i get reimburse for IN-APP purchases

I got an e-mail about in-app purchases how can i get reimbursed

Did the email not have a link in it, something like :
Use this link to submit your refund request to Apple.
with the link going to https://getsupport.apple.com/ServiceOptionAction.do ?

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We have been billed for apps that were not ordered. Where is our contact point to discuss?

The most immediate thing you need to do is to call your credit card company and report the unauthorized charges. Your card company can contact Apple if they need additional information.
Next, log into your iTunes Store account and see if the purchases are reflected in the Purchase History. If they are, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account in which case it will be up to your bank to handle.
Regards.

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Apple - Support - iTunes - Contact Us

I have had to format my hd. how can I get copies of apps that i purchased earlier

I am old and fed up with computers! the genius bar chap formatted my hd and reinstalled Mavericks and left me to it. I had bought pages and numbers etc but downloaded them with no cd etc. Do I have to buy them again or can I re-download from Apple, please?
Any help gratefully received.

Open the Mac App Store, log in with the Apple ID used to buy them, click on the Purchases tab, and download them.
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Go here:
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and follow the instructions to report the issue to the iTunes Store.
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Updated to an iphone 4s from iphone 4. Did backup and sync but some apps have not been copied to the 4s although they do show up on the iphone4. How can I get my missing apps?

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Download Past Purchases
http://support.apple.com/kb/HT2519
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You can set up an iCloud account on each one (the SAME iCloud account using the same AppleID on each) and then sync via iCloud.
http://support.apple.com/kb/HT5262\
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HT201363 how can i or can i get reimbursed for apps that wont work on my iphone5

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