HT201363 How do I authorize my computer so I can buy songs?

I forgot my answers to my security questions.  How do I fix this?

Hello Joyce0
If you have a rescue email address setup on your Apple ID, then you can log in to appleid.apple.com and you can send a reset security question email to it. If you do not have one setup, then the next step is to contact Apple Support for further assistance.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 
Regards,
-Norm G.

Similar Messages

  • HT1349 How do I authorize this computer so I can purchase songs?

    How do I authorize this computer so I can purchase songs?

    Press the Alt and S keys and choose Authorize Computer.
    (77402)

  • TS1389 how do I authorization my computer so i can play the songs i've purchased?

    how do I authorization my computer so i can play the songs i've purchased?

    If you're using Mac OS X, click on Store and choose Authorize Computer.
    If you're using Windows, press the Alt and S keys and choose Authorize Computer.
    (75870)

  • HT2729 how do i authorize my computer so i can download previous purchases?

    How do I authorize my computer so I can download previous purchaese?

    Authorization and Deauthorization
    Macs:  iTunes Store- About authorization and deauthorization.
    Windows: How to Authorize or Deauthorize iTunes | PCWorld.
    In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7.
    More On De-authorizing Computers (contributed by user John Galt)
    You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
      1. Open iTunes on a computer
      2. From the Store menu, select "View my Account..."
      3. Sign in with your Apple ID and password.
      4. Under "Computer Authorizations" select "De-authorize All".
      5. Authorize each computer you still have, as you may require.
    You may only do this once per year.
    After you "de-authorize all" your authorized computers, re-authorize each one as required.
    If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.

  • How do I authorize my computer? I can not find the "Authorize This Computer" option anywhere.

    PLEASE READ ALL EMAIL. ANYONE THAT CAN HELP WOULD BE GREATLY APPRECIATED. As you read through the emails, you will see that "C" the customer service person responds the same way. All the emails are from the same thread.  I would reply to his email, he would, I guess, copy and paste an answer, and the response is the same. He never pays attention to the previous emails. HELP PLEASE!!!
    This is very frustrating to me. If you read back through your emails, you state the SAME INFO 4 times. If you would read my email AND see thescreen shots attached you would see. Why do you continuously state the same info..(SEE RED HIGHLIGHTS BELOW).I NEED HELP ASAP TO GET THIS TAKEN CARE OF...Do you have any other info EXCEPT for what is listed below??????
    IT DOES NOT GIVE THE OPTION TO AUTHORIZE COMPUTER!
    I HAVE NOT CHANGED ACCOUNT NAME
    IT DOES NOT REPEATEDLY ASK TO AUTHORIZE COMPUTER BECAUSE IT DOES NOT GIVE THE OPTION TO START WITH.
    I TRIED EVERYTHING AT http://support. apple.com/kb/TS1389, 3 TIMES NOW. (ATHORIZING PURCHASES, HAVE THE CORRECT NAME, REMOVING THE SC INFO FOLDER).
    I NEED HELP! IS THERE A PHONE # I CAN CALL??? CAN THIS BE FORWARDED TO YOUR SUPERVISOR SINCE YOU ARE UNABLE TO HELP?
    From: iTunes Store <[email protected]>
    To:
    Sent: Sunday, January 13, 2013 5:00 PM
    Subject: Re: EL : (en_US) Connecting & Downloading; Follow-up:
    Dear
    Thank you for replying. It's C from iTunes Customer Support.
    Addressing your concern is really important for me. I will do my best to answer your question.
    S, if your computer is not currently authorized to play your account's purchases, when you try to play an iTunes Store purchase, the authorization dialog will appear. You will see the name of the account that purchased the item. If you've changed your account name, replace the old account name with the new name, then enter your password and click Authorize. This authorizes your computer to play the account's purchases.
    If you are repeatedly asked to authorize your computer to play your purchases, you may find this article helpful:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/TS1389
    If you still cannot authorize your computer, please include a screen shot of any error received, as well as any additional details about the error itself.
    Thank you for contacting the iTunes Store.
    Have a great day!
    Sincerely,
    C
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww/
    I work Friday to Tuesday, 10:00 AM to 07:00 PM CST.
    Thank you for allowing me the opportunity to assist you.
    I do not get an error, I do not even get the authorization dialog. I have sent 2 screen shots, they are attached.
    When I try to play an iTunes store purchase, a bubble pops up and states that this computer is not authorized. It does not pop up account name or password. I have also completed everything stated in the http://support.apple.com/kb/TS1389  link.
    This is very frustrating.
    S
    From: iTunes Store <[email protected]>
    To:
    Sent: Friday, January 11, 2013 3:22 PM
    Subject: Re: EL : (en_US) Connecting & Downloading; Follow-up:
    Dear S,
    Thank you for replying. It's C from iTunes Customer Support.
    I understand that you have been unable to play some of your iTunes Store purchases. Addressing your concern is really important for me. I will do my best to answer your question.
    S, if your computer is not currently authorized to play your account's purchases, when you try to play an iTunes Store purchase, the authorization dialog will appear. You will see the name of the account that purchased the item. If you've changed your account name, replace the old account name with the new name, then enter your password and click Authorize. This authorizes your computer to play the account's purchases.
    If you are repeatedly asked to authorize your computer to play your purchases, you may find this article helpful:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/TS1389
    If you still cannot authorize your computer, please include a screen shot of any error received, as well as any additional details about the error itself.
    Thank you for contacting the iTunes Store.
    Have a great day!
    Sincerely,
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww/
    I work Friday to Tuesday, 10:00 AM to 07:00 PM CST.
    Thank you for allowing me the opportunity to assist you.
    Please see the attached document.  I am unable to authorize computer.
    S
    From: iTunes Store <[email protected]>
    To:
    Sent: Saturday,
    January 5, 2013 5:36 AM
    Subject: Re: EL : (en_US) Connecting & Downloading; Follow-up:
    Dear S,
    Thank you for replying. It's C from iTunes Customer Support.
    S, I understand that you have been unable to play some of your iTunes Store purchases, and I'll be happy to help you with this.
    If your computer is not currently authorized to play your account's purchases, when you try to play an iTunes Store purchase, the authorization dialog will appear. You will see the name of the account that purchased the item. If you've changed your account name, replace the old account name with the new name, then enter your password and click Authorize. This authorizes your computer to play the account's purchases.
    If you are repeatedly asked to authorize your computer to play your purchases, you may find this article helpful:
    iTunes repeatedly prompts to authorize computer to play iTunes
    Store purchases
    http://support.apple.com/kb/TS1389
    If you still cannot authorize your computer, please
    include a screen shot of any error received, as well as any additional details about the error itself.
    Thank you for contacting the iTunes Store.
    Have a great day!
    Sincerely,
    C
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww/
    I work from Tuesday-Saturday, 8.30 AM to 5.30 PM CST.
    Thank you for allowing me the opportunity to assist you.
    I try to play an iTunes store purchase, but it just gives the box that is shown in page 2. How can I authorize my computer?
    From: iTunes Store <[email protected]>
    To:
    Sent: Friday, January 4, 2013 1:47 AM
    Subject: Re: EL : (en_US) Connecting & Downloading;
    Follow-up:
    Dear S,
    Welcome to iTunes Store Customer Support. My name is C.
    I understand that you were unable to authorized your computer. I know how eager you must be to have this issue sorted out. I will be happy to resolve this concern today.
    S, if your computer is not currently authorized to play your account's purchases, when you try to play an iTunes Store purchase, the authorization dialog will appear. You will see the name of the account that purchased the item. If you've changed your account name, replace the old account name with the new name, then
    enter your password and click Authorize. This
    authorizes your computer to play the account's purchases.
    If you are repeatedly asked to authorize your computer to play your purchases, you may find this article helpful:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/TS1389
    If you still cannot authorize your computer, please include a screen shot of any error received, as well as any additional details about the error itself.
    Thank you for contacting the iTunes Store.
    Have a great day!
    Sincerely,
    C
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww/
    I work from Tuesday-Saturday, 8.30 AM to 5.30 PM CST.
    Thank you for allowing me the opportunity to assist you.
    Details:
    I am trying to authorize my new computer. I do not see AUTHORIZE MY COMPUTER anywhere. I see COMPUTER AUTHORIZATIONS, but not an option to authorize.

    There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
    The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
    If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
    Then you'll find the control in the Store menu:
    Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

  • HT201272 How do I authorize my computer to re-download a song I downloaded on a work computer?

    I downloaded a song on a work computer about 2 months ago to try out the "download on different products" feature.  I came home and keep trying to redownload it, but it just says you need to authorize this computer first.  I no longer have access to that old work computer so is there anyway to authorize my home computer form home?  It won't even let me re-purchase the song...

    iTunes Store: About authorization and deauthorization - http://support.apple.com/kb/HT1420 - and another helpful post: https://discussions.apple.com/message/17828050

  • How do I authorize my computer to download all my songs that I've already purchased on iTunes???

    Whenever I try to sync my phone with iTunes, it says some of my songs couldn't be transferred into my iTunes library because I haven't authorized my computer... Then it gives me the steps to do so:
    "To authorize this computer for items purchased from the iTunes Store, choose store > Authorize this computer."
    But whenever I go to the iTunes store, there's no option to authorize my computer! This has been going on for days and all I want to do it to have all my music on my computer!! Ugh. Please help!!

    If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
    If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
    (112271)

  • TS1368 How do I authorize my computer for downloads??

    How do I authorize my computer for downloads?
    Purchased songs, but will only play 30 seconds...says I must authorize my computer!!
    How do I do that?

    See iTunes Store- About authorization and deauthorization.

  • HT201272 how do I authorize my computer?

    how do i authorize my computer to get old purchesed songs on my i tunes

    On your Computer...
    Open iTunes...  
    If you're using iTunes 11 click on the box icon in the top-left corner to see the " Show Menu Bar " 
    and from the Menu Bar select Store...
    From the Store menu, choose Authorize This Computer.
    (In earlier versions of iTunes, access this option from the Advanced menu).
    When prompted, enter your Apple ID and password, then click Authorize.
    See Here for full details...
    About authorization and deauthorization

  • I just downloaded iTunes on my new PC and all the music that I have purchased through ITunes that was backed up on the cloud won't play. It is telling I must authorize this computer before it play pre purchased music. how do I authorize my computer.

    I just downloaded iTunes on my new PC and all the music that I have purchased through ITunes that was backed up on the cloud won't play. It is telling me I must authorize this computer before it can play pre purchased music. how do I authorize my computer to play this music?
    Thank you for any assistance.

    Tigon's already got you covered here. But I'll chime in with some English localisation advice.
    There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
    The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
    If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
    Then you'll find the control in the Store menu:
    Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

  • How do I authorize a computer to sync with my phone.

    how do I authorize a computer to sync with my phone? Had 5 computer authorized at one time and they all went down or upgraded to new ones at work. Deleted all 5 and now can not figure out how to authorize one. please help.

    If it's running Windows, press the Alt and S keys.
    If it's running Mac OS X, move the cursor to the very top of the screen and click on Store.
    (77861)

  • Downloaded my itunes music to my new HP computer, I see all my music in library but when I try to play it says my computer isn't authorized to play the music. How do I authorize my computer to play the music?

    How do I authorize my computer to play my Itunes music? I downloaded Itunes on my pc but when I try to play my songs in my library it says my computer is not authorized ..... Why not? These are songs I have had for a long time. This is a new HP computer I just bought. Help please.

    You're welcome.
    tt2

  • HT204053 how do i authorize a computer to where i can download my music off the cloud?

    How do i authorize my computer to download music off of the cloud?

    If you're running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
    If you're running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
    (83339)

  • How do i authorize another computer if my original computer is broken?

    How do i authorize another computer if my original computer is broken and no longer works???????

    You can authorise your account via the Store > Authorise This Computer menu option - if you are using a PC with iTunes 11 on and the menus aren't showing then control-B should get them to show

  • How do I authorize another computer to use iTunes?

    how do I authorize another computer to use iTunes?

    For a computer running Mac OS X, move the cursor to the very top of the computer's screen, click on Store in the menu bar, and choose Authorize this Computer.
    For a computer running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
    (122147)

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