HT201363 I can not make purchases into my itunes because I do not remember the security question what can I do live in Greece
I can not make purchases into my itunes because I do not remember the security question what can I do live in Greece
I press reset and there comes the message
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(100647)
Similar Messages
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I have to create a new iTunes account as I cannot remember the security question answers to my current account, how do I move over my purchases from my current account to my new account?
fayry wrote:
... how do I move over my purchases from my current account to my new account?
This is not possible...
Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.
Apple ID FAQs > http://support.apple.com/kb/HE37 -
HT5312 i forget the security questions what can i do ?
i forget the security questions what can i do ?
can i reset it ?You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103789) -
What if I forgot my answer for the security question, what can I do?
I can't buy things with my account. I forgot the answer for my security question, what can I do to reset the security question?
http://iforgot.apple.com.
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Help! My daughter changed the password on her iPhone and she can't remember it. How can she get back into it. Restoring is not an option so I'm hopeful there is another way. Thanks!
Hey KimmyP123,
Thanks for the question. I understand your daughter has an unknown passcode on her iPhone. The following article provides a few solutions for this situation:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
I notice you are looking for solutions other than restoring, the article does outline how you can use iCloud's Find My iPhone:
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Thanks,
Matt M. -
I cant get passed the security questions what can ido
when i want to reset the answer for my security questions, it says it wil send the reset to the alternate email, but ive been waiting for 2 weeks what can ido
Have you changed your email address recently (I have had the same one for 23 years so I find it strange people keep on changing theirs)?
Jan 2014 post about contacting Apple to reset security questions - https://discussions.apple.com/message/24543247 and https://discussions.apple.com/message/24671039 -
I've forgotten the security questions what can i do
I've tried to reset them but there is no link that allows me too reset them and i'm preyty sure the answers them i'm typing in are correct.Then when i type them in it says that the answers don't match their records,so what do I do please help?
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
forgot security answers and rescue email how do i find out the rescue email without needing to enter security questions?
Contact Apple support at the appropriate number found in http://support.apple.com/kb/HE57 and ask to speak with someone in account security.
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TS1368 We are having a hard time remembering the security question how can we change them
We are having a problem with downloading songs to. New ipod it keeps asking for security questions and I don't remember it
See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
So I have an iphone and for some reason I don't know the password for my Apple ID so I can't download apps and I don't have the password to my email to change it and I don't know the secret questions , what can I do to make a new Apple ID ?
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option? -
Several of my authorized pc laptops and desktops have completely died over the years, and have no way to deauthorize iTunes on them. Now I am unable to synch purchases on my Iphone to new computer with iTunes because I already have 5 computers authorized. What can be done?
Deauthorise all to reset to zero, then authorize again.
Following quote from Apple Support:
If you need to authorize your new computer and are unable due to already having five authorized computers, you can deauthorize all computers by doing the following:
Click iTunes Store on the left side of iTunes.
If you're not signed in to the store, click the Account button, then enter your account name and password.
Click the Account button again (your Apple ID appears on the button), enter your password, and then click View Account.
In the Account Information window, click Deauthorize All.
Note: You may only use this feature once per year. The Deauthorize All button will not appear if you have fewer than two authorized computers. If you need assistance on using this feature, please contact iTunes Store support via email (http://www.apple.com/support/itunes/store/). -
why can't I sign into my account and add a rescue email so I will be able to redo my security questions? I have been unable to buy anything from Itunes because it's asks me for security questions that I don't remember what I put in the first place
1. Because if you could, someone who breaks into your account could do it as well.
2. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96882) -
I can not remember the security questions on my device
I can not remember the security questions on my device
http://support.apple.com/kb/HT5312
If the above link doesn't help:
Go here:
https://getsupport.apple.com/GetproductgroupList.action
ask for assistance. -
I have my ID and password but can not remmember the security answers What can I do ??
I have my ID and password but can not remmember the security answers What can I do ??
Security Questions and Rescue Mail
There are various ways to resolve this matter, amongst them are ...
An email to … Apple - Support - iTunes Store - Contact Us.
Or
you can follow instructions here … Rescue email address and how to reset Apple ID security question
Or
you could call your national Apple support number and ask for Customer Service or their Security section. The phone numbers are here … Contact Apple support. -
I don't remember the security questions and my recovery email has been shut down after years of no activity. What can I do to get back to purchasing music, apps, etc.?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
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