HT201363 I can sign in on a computer to iCloud and iTunes but not on iPhone 5

I tried to update new iOS version but sign in failed 3 times with correct password. I had just installed an app about 4 hours prior. Tested loggin on from comouter to iCloud and iTunes and was successful, so same ID and password should work. Also reset password to fis this same issue about 4 days ago. How do I solve this problem?

Hi pitbulllady
I would suggest a) resetting the password on desktop https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#w_iaove-forgotten-my-sync-password-ae-how-do-i-reset-it_2 and then b) trying again on your Android phone or tablet
If the above doesn't help and since we can't read minds :-) we need more troubleshooting details to help you:
# What version of Android are you using (e.g. Jellybean 4.1-4.3, Kitkat 4.4, Lollipop 5.0, 5.1, etc)?
# What version of Firefox for Android are you using? (please try the latest version which is currently FF37.0.1)
# What did you do exactly, what happened and what did you expect? (details please! including the steps in the video you followed)
Cheers!
...Roland

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