HT201363 I cant reset my security questions and answers. Every time I try to have the reset link sent to my rescue address all it does is ask me to verify the email. I keep doing this and still it wont give me access to the reset questions

I can't reset my security questions and answers. Every time I try to have the reset link sent to my rescue address all it does is ask me to verify the email. I keep doing this and still it wont give me access to the reset questions. Anyone know what else to try?

Jaisah 2nd gen ipod touch wrote:
... All I want to do is reset my security questions because I created my account about 7 years ago and I cant remember the answers ...
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
          Ask to speak with the Account Security Team...
Or Email Here  >  Apple  Support  iTunes Store  Contact
More Info >  Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers.

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    152 com.apple.Safari.framework              0x000000010a64c441 -[AppController applicationOpenUntitledFile:] + 22
    153 com.apple.AppKit                        0x000000010ed0ae90 -[NSApplication _doOpenUntitled] + 447
    154 com.apple.AppKit                        0x000000010ec2df41 __58-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke + 254
    155 com.apple.AppKit                        0x000000010ec2dc63 __78-[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:]_block_invoke_2 + 140
    156 com.apple.AppKit                        0x000000010ec2d84d -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 746
    157 com.apple.AppKit                        0x000000010ea989fb -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 323
    158 com.apple.AppKit                        0x000000010ea98789 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
    159 com.apple.AppKit                        0x000000010ea981eb -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
    160 com.apple.Foundation                    0x000000010cff9eaa -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
    161 com.apple.Foundation                    0x000000010cff9d1d _NSAppleEventManagerGenericHandler + 106
    162 com.apple.AE                            0x0000000111ab9e1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
    163 com.apple.AE                            0x0000000111ab9c32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
    164 com.apple.AE                            0x0000000111ab9b36 aeProcessAppleEvent + 315
    165 com.apple.HIToolbox                     0x000000011065c5f1 AEProcessAppleEvent + 56
    166 com.apple.AppKit                        0x000000010ea940f6 _DPSNextEvent + 1026
    167 com.apple.AppKit                        0x000000010ea938db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
    168 com.apple.Safari.framework              0x000000010a69eec0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
    169 com.apple.AppKit                        0x000000010ea879cc -[NSApplication run] + 553
    170 com.apple.AppKit                        0x000000010ea72803 NSApplicationMain + 940
    171 com.apple.Safari.framework              0x000000010a870f3d SafariMain + 267
    172 libdyld.dylib                           0x00000001110fc5fd start + 1
    Thread 1:
    0   libsystem_kernel.dylib                  0x0000000111295e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00000001113a2f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00000001113a5fb9 start_wqthread + 13
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x0000000111296662 kevent64 + 10
    1   libdispatch.dylib                       0x00000001110c543d _dispatch_mgr_invoke + 239
    2   libdispatch.dylib                       0x00000001110c5152 _dispatch_mgr_thread + 52
    Thread 3:
    0   libsystem_kernel.dylib                  0x0000000111295e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00000001113a2f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00000001113a5fb9 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib                  0x0000000111295e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00000001113a2f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00000001113a5fb9 start_wqthread + 13
    Thread 5:: WebCore: IconDatabase
    0   libsystem_kernel.dylib                  0x0000000111295716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00000001113a3c3b _pthread_cond_wait + 727
    2   com.apple.WebCore                       0x00000001146d6c0b WebCore::IconDatabase::syncThreadMainLoop() + 507
    3   com.apple.WebCore                       0x00000001146d379f WebCore::IconDatabase::iconDatabaseSyncThread() + 303
    4   com.apple.JavaScriptCore                0x000000010b1290af ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib                 0x00000001113a1899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00000001113a172a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00000001113a5fc9 thread_start + 13
    Thread 6:
    0   libsystem_kernel.dylib                  0x0000000111295e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00000001113a2f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00000001113a5fb9 start_wqthread + 13
    Thread 7:
    0   libsystem_kernel.dylib                  0x0000000111295e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00000001113a2f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00000001113a5fb9 start_wqthread + 13
    Thread 8:
    0   libsystem_kernel.dylib                  0x0000000111295e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00000001113a2f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00000001113a5fb9 start_wqthread + 13
    Thread 9:
    0   libsystem_kernel.dylib                  0x0000000111295e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00000001113a2f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00000001113a5fb9 start_wqthread + 13
    Thread 10:
    0   libsystem_kernel.dylib                  0x0000000111295e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00000001113a2f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00000001113a5fb9 start_wqthread + 13
    Thread 11:: com.apple.CoreAnimation.render-server
    0   libsystem_kernel.dylib                  0x0000000111291a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x0000000111290d18 mach_msg + 64
    2   com.apple.QuartzCore                    0x000000010c2273b7 CA::Render::Server::server_thread(void*) + 195
    3   com.apple.QuartzCore                    0x000000010c2272ed thread_fun + 25
    4   libsystem_pthread.dylib                 0x00000001113a1899 _pthread_body + 138
    5   libsystem_pthread.dylib                 0x00000001113a172a _pthread_start + 137
    6   libsystem_pthread.dylib                 0x00000001113a5fc9 thread_start + 13
    Thread 12:: com.apple.NSURLConnectionLoader
    0   libsystem_kernel.dylib                  0x0000000111291a1a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x0000000111290d18 mach_msg + 64
    2   com.apple.CoreFoundation                0x000000010dbc8315 __CFRunLoopServiceMachPort + 181
    3   com.apple.CoreFoundation                0x000000010dbc7939 __CFRunLoopRun + 1161
    4   com.apple.CoreFoundation                0x000000010dbc7275 CFRunLoopRunSpecific + 309
    5   com.apple.Foundation                    0x000000010d03f907 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
    6   com.apple.Foundation                    0x000000010d03f70b __NSThread__main__ + 1318
    7   libsystem_pthread.dylib                 0x00000001113a1899 _pthread_body + 138
    8   libsystem_pthread.dylib                 0x00000001113a172a _pthread_start + 137
    9   libsystem_pthread.dylib                 0x00000001113a5fc9 thread_start + 13
    Thread 13:: JavaScriptCore::BlockFree
    0   libsystem_kernel.dylib                  0x0000000111295716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00000001113a3c3b _pthread_cond_wait + 727
    2   com.apple.JavaScriptCore                0x000000010b134266 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
    3   com.apple.JavaScriptCore                0x000000010b133d85 JSC::BlockAllocator::blockFreeingThreadMain() + 117
    4   com.apple.JavaScriptCore                0x000000010b1290af ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib                 0x00000001113a1899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00000001113a172a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00000001113a5fc9 thread_start + 13
    Thread 14:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib                  0x0000000111295716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00000001113a3c3b _pthread_cond_wait + 727
    2   com.apple.JavaScriptCore                0x000000010b134887 JSC::GCThread::waitForNextPhase() + 119
    3   com.apple.JavaScriptCore                0x000000010b134718 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore                0x000000010b1290af ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib                 0x00000001113a1899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00000001113a172a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00000001113a5fc9 thread_start + 13
    Thread 15:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib                  0x0000000111295716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00000001113a3c3b _pthread_cond_wait + 727
    2   com.apple.JavaScriptCore                0x000000010b134887 JSC::GCThread::waitForNextPhase() + 119
    3   com.apple.JavaScriptCore                0x000000010b134718 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore                0x000000010b1290af ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib                 0x00000001113a1899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00000001113a172a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00000001113a5fc9 thread_start + 13
    Thread 16:: JavaScriptCore::Marking
    0   libsystem_kernel.dylib                  0x0000000111295716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00000001113a3c3b _pthread_cond_wait + 727
    2   com.apple.JavaScriptCore                0x000000010b134887 JSC::GCThread::waitForNextPhase() + 119
    3   com.apple.JavaScriptCore                0x000000010b134718 JSC::GCThread::gcThreadMain() + 88
    4   com.apple.JavaScriptCore                0x000000010b1290af ***::wtfThreadEntryPoint(void*) + 15
    5   libsystem_pthread.dylib                 0x00000001113a1899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00000001113a172a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00000001113a5fc9 thread_start + 13
    Thread 17 Crashed:
    0   ???                                     0x000000010cbfd598 0 + 4508865944
    Thread 17 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000000000054  rcx: 0x000000010c9ce000  rdx: 0x0000000000000054
      rdi: 0x0000000000000000  rsi: 0x000000010c476000  rbp: 0x000000010c9cfff0  rsp: 0x000000010c9cff70
       r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000000
      r12: 0x0000000106dfe400  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x000000010c476000
      rip: 0x000000010cbfd598  rfl: 0x0000000000010202  cr2: 0x0000000106dfe400
    Logical CPU:     0
    Error Code:      0x00000004
    Trap Number:     14
    Binary Images:
           0x10a638000 -        0x10a638ffd  com.apple.Safari (7.0.1 - 9537.73.11) <26B9451D-36DC-3EC9-AF48-B32519F9BFF6> /Applications/Safari.app/Contents/MacOS/Safari
           0x10a642000 -        0x10ab48ff3  com.apple.Safari.framework (9537 - 9537.73.11) <D3F772B3-4AD9-32F1-A0CB-CF307FF1B283> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari
           0x10af38000 -        0x10af39ff7  libSystem.B.dylib (1197.1.1) <BFC0DC97-46C6-3BE0-9983-54A98734897A> /usr/lib/libSystem.B.dylib
           0x10af47000 -        0x10af65ff7  com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
           0x10af89000 -        0x10af8afff  libquit.dylib (161) <12162287-B8C8-36D0-B000-ADC28731FC66> /usr/lib/libquit.dylib
           0x10af91000 -        0x10afaeff7  com.apple.framework.Apple80211 (9.0 - 900.47) <C897AFE6-DD73-387D-816A-67252A564207> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
           0x10afbe000 -        0x10afbefff  com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
           0x10afc2000 -        0x10afc2fff  com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
           0x10afca000 -        0x10b028ff7  com.apple.corelocation (1486.17 - 1486.24) <9FBB29F0-E000-3190-A96C-9EAA5CCCA2A0> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
           0x10b065000 -        0x10b06fff7  com.apple.CrashReporterSupport (10.9 - 538) <B487466B-3AA1-3854-A808-A61F049FA794> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
           0x10b080000 -        0x10b0eaff7  com.apple.framework.IOKit (2.0.1 - 907.1.13) <C1E95F5C-B79B-31BE-9F2A-1B25163C1F16> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
           0x10b120000 -        0x10b496ffa  com.apple.JavaScriptCore (9537 - 9537.73.10) <4A4AE781-6F76-3412-B0E5-67E0BAEE22A2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
           0x10b593000 -        0x10b74bff3  libicucore.A.dylib (511.27) <003B6C21-CBD1-3486-9A1D-030ADF5FA061> /usr/lib/libicucore.A.dylib
           0x10b7f1000 -        0x10b8dbfff  libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
           0x10b8f5000 -        0x10b926ff7  libtidy.A.dylib (15.12) <BF757E3C-733A-3B6B-809A-A3949D46466E> /usr/lib/libtidy.A.dylib
           0x10b93a000 -        0x10b947ff7  libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
           0x10b951000 -        0x10b95ffff  com.apple.opengl (9.0.83 - 9.0.83) <AF467644-7B1D-327A-AC47-CECFCAF61990> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
           0x10b96b000 -        0x10b9acfff  com.apple.PerformanceAnalysis (1.47 - 47) <784ED7B8-FAE4-36CE-8C76-B7D300316C9F> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
           0x10c200000 -        0x10c39cff7  com.apple.QuartzCore (1.8 - 332.0) <994D1E0A-64B6-398C-B9A2-C362F02DE943> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
           0x10c479000 -        0x10c6d1ff1  com.apple.security (7.0 - 55471) <233831C5-C457-3AD5-AFE7-E3E2DE6929C9> /System/Library/Frameworks/Security.framework/Versions/A/Security
           0x10c819000 -        0x10c88cffb  com.apple.securityfoundation (6.0 - 55122) <119D1C53-B292-3378-AEE1-A3B1FB02F43F> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
           0x10c8d3000 -        0x10c901ff7  com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
           0x10c930000 -        0x10c993ff7  com.apple.SystemConfiguration (1.13 - 1.13) <F05F4149-981B-380B-8F50-51CE804BBB89> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
           0x10c9d2000 -        0x10cb08ffa  com.apple.WebKit (9537 - 9537.73.11) <5F583526-8D71-30AD-B97C-56EC51E94E85> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
           0x10cc01000 -        0x10cdf1ff5  com.apple.WebKit2 (9537 - 9537.73.11) <FE8D26BB-F8B7-37D6-94A0-D82161541F30> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
           0x10cfd8000 -        0x10d2d7fff  com.apple.Foundation (6.9 - 1056) <D608EDFD-9634-3573-9B7E-081C7D085F7A> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
           0x10d519000 -        0x10d6c6f27  libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
           0x10d6eb000 -        0x10d73dfff  libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
           0x10d79a000 -        0x10d85cff1  com.apple.CoreText (352.0 - 367.15) <E5C70FC8-C861-39B8-A491-595E5B55CFC8> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
           0x10d8cc000 -        0x10da3cff6  com.apple.CFNetwork (673.0.3 - 673.0.3) <42CFC3DB-35C8-3652-AF37-4BCC73D8BDEF> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
           0x10db43000 -        0x10db43fff  com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
           0x10db4c000 -        0x10db4dff7  libDiagnosticMessagesClient.dylib (100) <4CDB0F7B-C0AF-3424-BC39-495696F0DB1E> /usr/lib/libDiagnosticMessagesClient.dylib
           0x10db57000 -        0x10dd3cff7  com.apple.CoreFoundation (6.9 - 855.11) <E22C6A1F-8996-349C-905E-96C3BBE07C2F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
           0x10deaf000 -        0x10dfb4fff  com.apple.ImageIO.framework (3.3.0 - 1038) <2C058216-C6D8-3380-A7EA-92A3F04520C1> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
           0x10e021000 -        0x10e93d05f  com.apple.CoreGraphics (1.600.0 - 599.7) <7D0FD5A7-A061-39BA-8E00-723825D2C4DD> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
           0x10ea6a000 -        0x10ea6afff  com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
           0x10ea70000 -        0x10f5e4ff7  com.apple.AppKit (6.9 - 1265) <0E9FC8BF-DA3C-34C5-91CC-12BC922B5F01> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
           0x10fd6c000 -        0x10fd9bff5  com.apple.GSS (4.0 - 2.0) <ED98D992-CC14-39F3-9ABC-8D7F986487CC> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
           0x10fdba000 -        0x10fdcbff7  libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
           0x10fdd4000 -        0x10fdd6fff  com.apple.OAuth (25 - 25) <22D42C60-CA67-31D7-A4A4-AFD8F35408D7> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuth
           0x10fde1000 -        0x10fe19ff7  com.apple.RemoteViewServices (2.0 - 94) <3F34D630-3DDB-3411-BC28-A56A9B55EBDA> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
           0x10fe59000 -        0x10ffacff7  com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <A0B7B007-9BD8-30E2-B644-47856DA29FEE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
           0x110044000 -        0x110044ffd  com.apple.audio.units.AudioUnit (1.9 - 1.9) <6E89F3CB-CC41-3728-9F9A-FDFC151E8261> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
           0x11004e000 -        0x110296fff  com.apple.CoreData (107 - 481) <E5AFBA07-F73E-3B3F-9099-F51224EE8EAD> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
           0x1103c2000 -        0x110426ff3  com.apple.datadetectorscore (5.0 - 354.0) <9ACF24B8-3268-3134-A5BC-D72C9371A195> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
           0x11046c000 -        0x11059cff7  com.apple.desktopservices (1.8 - 1.8) <09DC9BB8-432F-3C7A-BB08-956A2DDFC2DE> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
           0x110621000 -        0x1108cbffd  com.apple.HIToolbox (2.1 - 696) <1CFFF37B-C392-3088-B0A4-C08C55B2AF8F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
           0x110a23000 -        0x110a2bff7  com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <98BBB3E4-6239-3EF1-90B2-84EA0D3B8D61> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
           0x110a37000 -        0x110a79ff7  libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
           0x110a92000 -        0x110b79ff7  libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
           0x110baf000 -        0x110c93fff  com.apple.coreui (2.1 - 231) <432DB40C-6B7E-39C8-9FB5-B95917930056> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
           0x110d5c000 -        0x110dadff3  com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <BF4C2FE3-8BC8-30D1-8347-2A7221268794> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
           0x110dd7000 -        0x110ddcfff  com.apple.DiskArbitration (2.6 - 2.6) <F8A47F61-83D1-3F92-B7A8-A169E0D187C0> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
           0x110ded000 -        0x110deefff  liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
           0x110df4000 -        0x110e06ff7  com.apple.MultitouchSupport.framework (245.13 - 245.13) <D5E7416D-45AB-3690-86C6-CC4B5FCEA2D2> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
           0x110e17000 -        0x110e2fff7  com.apple.GenerationalStorage (2.0 - 160.2) <79629AC7-896F-3302-8AC1-4939020F08C3> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
           0x110e43000 -        0x110e50fff  com.apple.Sharing (132.2 - 132.2) <F983394A-226D-3244-B511-FA51FDB6ADDA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
           0x110e66000 -        0x110f29ff7  com.apple.backup.framework (1.5.1 - 1.5.1) <FC4E949B-B41A-3F21-8AF8-AEDB13146FEA> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
           0x110fb5000 -        0x110fd0ff7  libCRFSuite.dylib (34) <FFAE75FA-C54E-398B-AA97-18164CD9789D> /usr/lib/libCRFSuite.dylib
           0x110fda000 -        0x111003ff7  libc++abi.dylib (48) <8C16158F-CBF8-3BD7-BEF4-022704B2A326> /usr/lib/libc++abi.dylib
           0x111014000 -        0x111018ff7  libcache.dylib (62) <BDC1E65B-72A1-3DA3-A57C-B23159CAAD0B> /usr/lib/system/libcache.dylib
           0x11101e000 -        0x111028fff  libcommonCrypto.dylib (60049) <8C4F0CA0-389C-3EDC-B155-E62DD2187E1D> /usr/lib/system/libcommonCrypto.dylib
           0x11103b000 -        0x111042fff  libcompiler_rt.dylib (35) <4CD916B2-1B17-362A-B403-EF24A1DAC141> /usr/lib/system/libcompiler_rt.dylib
           0x111050000 -        0x111057ff3  libcopyfile.dylib (103) <5A881779-D0D6-3029-B371-E3021C2DDA5E> /usr/lib/system/libcopyfile.dylib
           0x111061000 -        0x1110affff  libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
           0x1110c2000 -        0x1110dcfff  libdispatch.dylib (339.1.9) <46878A5B-4248-3057-962C-6D4A235EEF31> /usr/lib/system/libdispatch.dylib
           0x1110f9000 -        0x1110fcff7  libdyld.dylib (239.3) <62F4D752-4089-31A8-8B73-B95A68893B3C> /usr/lib/system/libdyld.dylib
           0x111106000 -        0x111106ff7  libkeymgr.dylib (28) <3AA8D85D-CF00-3BD3-A5A0-E28E1A32A6D8> /usr/lib/system/libkeymgr.dylib
           0x11110b000 -        0x111112ff7  liblaunch.dylib (842.1.4) <FCBF0A02-0B06-3F97-9248-5062A9DEB32C> /usr/lib/system/liblaunch.dylib
           0x11111b000 -        0x111120fff  libmacho.dylib (845) <1D2910DF-C036-3A82-A3FD-44FF73B5FF9B> /usr/lib/system/libmacho.dylib
           0x111127000 -        0x111129ff7  libquarantine.dylib (71) <7A1A2BCB-C03D-3A25-BFA4-3E569B2D2C38> /usr/lib/system/libquarantine.dylib
           0x111136000 -        0x111137ffb  libremovefile.dylib (33) <3543F917-928E-3DB2-A2F4-7AB73B4970EF> /usr/lib/system/libremovefile.dylib
           0x11113d000 -        0x11114eff7  libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
           0x11115a000 -        0x11115bff7  libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib
           0x111167000 -        0x1111f0ff7  libsystem_c.dylib (997.1.1) <61833FAA-7281-3FF9-937F-686B6F20427C> /usr/lib/system/libsystem_c.dylib
           0x11121c000 -        0x11121eff3  libsystem_configuration.dylib (596.12) <C4F633D9-94C8-35D9-BB2D-84C5122533C7> /usr/lib/system/libsystem_configuration.dylib
           0x11122a000 -        0x111232fff  libsystem_dnssd.dylib (522.1.11) <270DCF6C-502D-389A-AA9F-DE4624A36FF7> /usr/lib/system/libsystem_dnssd.dylib
           0x11123f000 -        0x111266ffb  libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib
           0x111280000 -        0x11129cff7  libsystem_kernel.dylib (2422.1.72) <D14913DB-47F1-3591-8DAF-D4B4EF5F8818> /usr/lib/system/libsystem_kernel.dylib
           0x1112c4000 -        0x1112f3fd2  libsystem_m.dylib (3047.16) <B7F0E2E4-2777-33FC-A787-D6430B630D54> /usr/lib/system/libsystem_m.dylib
           0x111302000 -        0x11131dff7  libsystem_malloc.dylib (23.1.10) <FFE5C472-B23A-318A-85BF-77CDE61900D1> /usr/lib/system/libsystem_malloc.dylib
           0x111328000 -        0x11134fff7  libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib
           0x11136c000 -        0x111375ff3  libsystem_notify.dylib (121) <52571EC3-6894-37E4-946E-064B021ED44E> /usr/lib/system/libsystem_notify.dylib
           0x111381000 -        0x111387ff7  libsystem_platform.dylib (24.1.4) <331BA4A5-55CE-3B95-99EB-44E0C89D7FB8> /usr/lib/system/libsystem_platform.dylib
           0x1113a0000 -        0x1113a7ff7  libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
           0x1113ba000 -        0x1113bbff7  libsystem_sandbox.dylib (278.10) <A47E7E11-3C76-318E-B67D-98972B86F094> /usr/lib/system/libsystem_sandbox.dylib
           0x1113c3000 -        0x1113c7fff  libsystem_stats.dylib (93.1.26) <B9E26A9E-FBBC-3938-B8B7-6CF7CA8C99AD> /usr/lib/system/libsystem_stats.dylib
           0x1113cf000 -        0x1113d0fff  libunc.dylib (28) <62682455-1862-36FE-8A04-7A6B91256438> /usr/lib/system/libunc.dylib
           0x1113d7000 -        0x1113dcff7  libunwind.dylib (35.3) <78DCC358-2FC1-302E-B395-0155B47CB547> /usr/lib/system/libunwind.dylib
           0x1113ea000 -        0x11140efff  libxpc.dylib (300.1.17) <4554927A-9467-365C-91F1-5A116989DD7F> /usr/lib/system/libxpc.dylib
           0x11142c000 -        0x11143cfff  libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
           0x11144a000 -        0x11144efff  libpam.2.dylib (20) <B93CE8F5-DAA8-30A1-B1F6-F890509513CB> /usr/lib/libpam.2.dylib
           0x111457000 -        0x111457ffd  libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
           0x11145f000 -        0x11146cff0  libbz2.1.0.dylib (29) <0B98AC35-B138-349C-8063-2B987A75D24C> /usr/lib/libbz2.1.0.dylib
           0x111477000 -        0x111761fff  com.apple.CoreServices.CarbonCore (1077.14 - 1077.14) <B00BEB34-A9F5-381F-99FD-11E405768A9A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
           0x1117e0000 -        0x11186ffff  com.apple.Metadata (10.7.0 - 800.12.2) <A9F5D471-8732-3F95-A4A2-33864B92A181> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
           0x1118d9000 -        0x111950fff  com.apple.CoreServices.OSServices (600.4 - 600.4) <36B2B009-C35E-3F21-824E-E0D00E7808C7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
           0x1119fa000 -        0x111a67fff  com.apple.SearchKit (1.4.0 - 1.4.0) <B9B8D510-A27E-36B0-93E9-17146D9E9045> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
           0x111aac000 -        0x111b07ffb  com.apple.AE (665.5 - 665.5) <BBA230F9-144C-3CAB-A77A-0621719244CD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
           0x111b38000 -        0x111c01fff  com.apple.LaunchServices (572.23 - 572.23) <8D955BDE-2C4C-3DD4-B4D7-2D916174FE1D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
           0x111c7b000 -        0x111ca4fff  com.apple.DictionaryServices (1.2 - 208) <A539A058-BA57-35EE-AA08-D0B0E835127D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
           0x111ccd000 -        0x111cd4fff  com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
           0x111ce1000 -        0x111cecfff  libkxld.dylib (2422.1.72) <C88EF3E6-B31F-3E12-BE9B-562D912BA733> /usr/lib/system/libkxld.dylib
           0x111cf5000 -        0x111d00ff7  com.apple.NetAuth (5.0 - 5.0) <C811E662-9EC3-3B74-808A-A75D624F326B> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
           0x111d0c000 -        0x111d0ffff  com.apple.TCC (1.0 - 1) <32A075D9-47FD-3E71-95BC-BFB0D583F41C> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
           0x111d1d000 -        0x111d34fff  com.apple.CFOpenDirectory (10.9 - 173.1.1) <3FB4D5FE-860B-3BDE-BAE2-3531D919EF10> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
           0x111d59000 -        0x111d63ff7  com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
           0x111d75000 -        0x111d9dffb  libxslt.1.dylib (13) <C9794936-633C-3F0C-9E71-30190B9B41C1> /usr/lib/libxslt.1.dylib
           0x111dac000 -        0x111e38ff7  com.apple.ink.framework (10.9 - 207) <8A50B893-AD03-3826-8555-A54FEAF08F47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
           0x111e70000 -        0x111edfff1  com.apple.ApplicationServices.ATS (360 - 363.1) <88976B22-A9B8-3E7B-9AE6-0B8E09A968FC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
           0x111f0c000 -        0x111f95fff  com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
           0x111fde000 -        0x112023ff6  com.apple.HIServices (1.22 - 466) <21807AF8-3BC7-32BB-AB96-7C35CB59D7F6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
           0x11205c000 -        0x11206bff8  com.apple.LangAnalysis (1.7.0 - 1.7.0) <8FE131B6-1180-3892-98F5-C9C9B79072D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
           0x11207d000 -        0x1120caff2  com.apple.print.framework.PrintCore (9.0 - 428) <8D8253E3-302F-3DB2-9C5C-572CB974E8B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
           0x1120fc000 -        0x112135ff7  com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
           0x112152000 -        0x11215bfff  com.apple.speech.synthesis.framework (4.6.2 - 4.6.2) <0AAE45F0-FC6E-36B6-A6A7-73E6950A74AC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
           0x112171000 -        0x112174ffc  com.apple.IOSurface (91 - 91) <07CA8A59-1E32-3FB6-B506-18DAF58A8CE0> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
           0x112182000 -        0x112182fff  com.apple.Accelerate (1.9 - Accelerate 1.9) <509BB27A-AE62-366D-86D8-0B06D217CF56> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
           0x112189000 -        0x11245dfc7  com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
           0x1124a7000 -        0x1124a7fff  com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
           0x1124aa000 -        0x112575fff  libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
           0x112587000 -        0x112637ff7  libvMisc.dylib (423.32) <049C0735-1808-39B9-943F-76CB8021744F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
           0x112646000 -        0x112a27ffe  libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
           0x112a8e000 -        0x112bfcff7  libBLAS.dylib (1094.5) <DE93A590-5FA5-32A2-A16C-5D7D7361769F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
           0x112c2c000 -        0x112d1bfff  libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
           0x112d92000 -        0x112dd9fff  libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
           0x112e04000 -        0x112e28ff7  libJPEG.dylib (1038) <86F349A8-882D-3326-A0B0-63257F68B1A7> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
           0x112e33000 -        0x112e8cfff  libTIFF.dylib (1038) <5CBFE0C2-9DD8-340B-BA63-A94CE2E476F2> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
           0x112e9e000 -        0x112eb9ff7  libPng.dylib (1038) <EF781AF8-C2E6-3179-B8A1-A584783070F1> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
           0x112ec8000 -        0x112eccff7  libGIF.dylib (1038) <C29B4323-1B9E-36B9-96C2-7CEDBAA124F0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
           0x112ed4000 -        0x112fc2fff  libJP2.dylib (1038) <6C8179F5-8063-3ED6-A7C2-D5603DECDF28> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
           0x112fee000 -        0x112ff0fff  libRadiance.dylib (1038) <55F99274-5074-3C73-BAC5-AF234E71CF38> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
           0x112ff4000 -        0x11303bff7  libcups.2.dylib (372) <348EED62-6C20-35D6-8

    You installed the "Genieo" scam product. There is an uninstaller, but as the developer is not trustworthy, you shouldn't rely on it. I suggest the tedious procedure below to disable Genieo.
    Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know that, stop here and ask for guidance.
    Quit the Genieo application, if it's running. Force quit if necessary.
    Triple-click anywhere in the line below on this page to select it:
    /etc/launchd.conf
    Right-click or control-click the line and select
    Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.
    If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
    Go ▹ Go to Folder...
    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
    A folder may open with a file selected, or the file may be absent, in which case you'll get a message that it doesn't exist. If it does exist, it's a configuration file created or replaced by the Genieo installer. Any software installer that does this should be considered ipso facto malware. Move the file to the Trash. You'll be prompted for your administrator password.
    IMPORTANT: If the launchd.conf file exists, you must move it to the Trash it before continuing. Otherwise the systemwill become unbootable. In that case,restore from your backup and start over. That's how badly Genieo has sabotaged your system.
    Repeat with each of these lines:
    /Applications/Genieo.app
    /Applications/Uninstall Genieo.app
    /Library/Frameworks/GenieoExtra.framework
    /Library/LaunchAgents/com.genieo.engine.plist
    /Library/LaunchAgents/com.genieoinnovation.macextension.plist
    /Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
    /Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
    /usr/lib/libgenkit.dylib
    /usr/lib/libimckit.dylib
    /usr/lib/libimckitsa.dylib
    Again, some of these items may be absent, in which case you'll get a message that the file doesn't exist. Skip that item and go on to the next one.
    Reboot and empty the Trash. Don't try to empty the Trash until you have rebooted.
    Your web browser(s) should now function normally, and you should be able to reset the home page and search engine. If not, stop here and post your results.
    From the Safari menu bar, select
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