HT201363 I do not remember the answer to my secret. my account no reset email
I have read through the instructions to get the secret answer. but my account does not reset the secret answer to email. Please help me reset the email.
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(112374)
Similar Messages
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I currently do not remember the answer to my security questions and my rescue email is no longer active. How will I be able to make purchases without knowing either?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412) -
Hello
I was trying to by the app guitar party but i do not remember the answer to the security questions. What can I do ?You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(121015) -
I can not remember the answer to my security questions and the email that is on the to send to is not mine
How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best. -
I do not remember the answer to my security questions, what do I do?
I do not remember the answer to my security questions, what do I do because I cannot proceed further into my account without those answered correctly.
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
How do I reset my security questions on my iTunes account if I do not remember the answers to them?
Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
(94839) -
Hi tell me what to do I do not remember the answers to two questions of control thanks
hi tell me what to do I do not remember the answers to two questions of control thanks
Do you mean you forgot the answers to your security questions?
See Kappy's User Tip, how to reset them:
Some Solutions for Resetting Forgotten Security Questions:
https://discussions.apple.com/docs/DOC-4551 -
HT201363 I do not remember the questions? How do I find?
I do not remember the answer to my questions, how can I find? Please help me. I'm deaf. I really appreciate the help you gave me.
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104936) -
I can not remember the answers to my security questions due to the fact my daughter set my account and she is not here
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102754) -
HT4061 I do not remember the answers to my security questions
I do not remember the answers to my security questions
Kappy's Some Solutions for Resetting Forgotten Security Questions
(only solutions) -
I am trying to purchase an app and it is asking me security questions that I do not remember the answers to, what ca I do?
Help here > Rescue email address and how to reset Apple ID security questions
Security questions... write down the answers and keep in a safe place in the future. -
I cannot use my iTunes account because I do not remember the answers to the security questions. How do I find out the answers to the questions or can I reset the questions? I also do not have a back up email on my account
Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(75970) -
I try to buy from my iTunes program and I can not buy me a message appears stating that I am the first time Buy and necessary to answer the questions, but I do not remember the answer please help
You are not addressing Apple here we are just users like you.
Security questions
Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
This user tip may also help you Security Questions -
hi all how do you reset your security questions. i can not remember the answers. how do you reset them? i cant buy anything because it keeps coming up
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570
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