HT201363 i have forgot my security answers,, NO reset email come to me !!
i have forgot my security answers, and when i ask them to send an email to reset the answers i don't receive anything!!
and when i try this with another email the reset email comes emidatly ! so what should I do, ans the have bloch my email because many wrong attempts.
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers
Similar Messages
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I have forgot my security answers but when I've done my apple ID I didn't choose one recuperation email, so how I can change my answers to buy in the apple store?
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94255) -
I forgot the security answer also the email is incorrect. So can i use the other email to know the answer of security question
The reset link will only work for the rescue email address that you currently have on your account. If it's wrong (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to correct your rescue email address for potential future use -
HT201363 If I forgot my security answers, what should I do?
I forgot my security answers… so, what should I do?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103124) -
HT5312 I forgot my security answers and rescue email
Help
As it says in the HT5312 article you attached:
If you decide not to provide a rescue email address, you can't reset your security questions and answers yourself later in the event you can't remember the answers to your questions. You'll need to contact iTunes Store support to have your questions and answers reset. -
Forgot my question answers and reset email doesn't exist anymore
I would like it to be reset
<Email Edited By Host>Hello zkalistook
If you do not know the password to your security questions and the rescue email does not work, then the next step is to contact iTunes Store support to sort you out. The article below will provide more information.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Regards,
-Norm G. -
Lost my security answer and reset email
i've forgotten my security answer and i did not know the reset email that is used i wonder if apple can send the reset to my primary email? Please help thank you
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86683) -
HT5312 How to change rescue email. I have forgot my security answers ...
Please help me with this I have money in my account and I cannot use it
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions. -
HT201303 I have forgot my security answer
It will not let me buy anything
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) -
What do I do ?????
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105829) -
HT201455 I forgot my security answers and the email wont send
HELP ME
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(113977) -
Forgot my security answer and recovery emaill..got 10usd inside..
Call Apple. I just had this same problem and they were very helpful in resetting my questions so I could get back in.
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Dear Sir/Madam,
I have apple ID for my iphone 5, but unfortunately I forgot my security answers. I'm trying to reset my security answers, but rescue e-mail what is mentioned no more exist. Could you help me to change rescue e-mail adress?
Hope of your help.
Thank you in advance.We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple
You won't be able to change your rescue email address until you can answer your questions, you will need to contact Support to get the questions reset.
I assume that you are in the country Georgia, not the US state. In which case try contacting Support via this page and explain that you've forgotten your answers, don't have access to your rescue email account, and your country isn't on the HT5699 page (http://support.apple.com/kb/HT5699) and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to update your rescue email address for potential future use -
I have logged in to my iTunes account but forgot my security answers. How do I retrieve or change them?
Look here.
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i forgot my security answers and i have provided rescue email same as apple id its been 6 monts and still no solution found i have credits in my account please help
Well, of course a rescue address which is the same as the main address (which doesn't work) isn't a lot of use.
Please see Kappy's comprehensive User Tip:
https://discussions.apple.com/docs/DOC-4551
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