HT201363 I have forgotten my rescue email, is there nothing I can do about it before my itunes credit expires?

I do not know my security questions as I set this account up a long time ago and cant remember the answers. However my rescue email address is an email address that I cannot access, how do I fix this problem?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104221)

Similar Messages

  • I would like to set up my email on the apple tv as well as have my husband's email on there so we can view both sets of photos and videos - it is already set up in his name - how do i add my name so as to view my photo library from all of my devices?

    I would like to set up my email on the apple tv as well as have my husband's email on there so we can view both sets of photos and videos - it is already set up in his name - how do i add my name so as to view my photo library and songs from MY phone ?

    this is not a reply - i asked the question - still trying to learn how all this works - someone please HELP ME

  • I have forgotten my rescue email address and can't find a way of retrieving it

    hi, I have forgotten the answers to my security questions but unfortunately have also forgotten my rescue email address as I never use it. How do I retrieve my rescue email address so that I can reset my security questions? Any help would be much appreciated

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94072)

  • I'm having trouble resetting my security questions for my apple ID, i also have forgotten my rescue email address

    im having trouble remembering my answers to my security questions, so i need to reset them. also i have forgotten which email address i used as a rescue email address, need help asap! Also is there a way to cancel a apple id as ive gt a new e-mail address which i have only ever used as a secondary email address for an account but have deleted it from that ID, but it still wont let me register it for a new apple od account

    If you added a rescue email address to your ID, you would see the option to send a reset email to that address as shown here:
    You'll have to go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then  on the next page select "Other Apple ID Topics", then "Forgotten Apple ID security questions" and click "Continue".
    Also, you access your iCoud data on icloud.com, not itunes.com.  And you can only go to icloud.com from a computer, not an iPad.

  • HT5312 I have forgotten my rescue email

    I don't remember setting my security questions and have forgotten answers. Also can't remember rescue email. Can anyone help

    You will need to contact iTunes Support online:
    http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic)
    or by phone: Apple Support Numbers

  • HT201363 Hi dear sir/Madam  i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions?

    Hi dear sir/Madam  i have my apple id & its password but i forgot the answers of the security questions and i have no rescue email pls help me how can i reset the security questions? as i have some credit in my account i can not creat a new apple id.

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105243)

  • HT5312 what about if you have added a rescue email address and verifyed it and the forgot your security question thing still doesnt show because i dont no my security questions ???????????????????????

    what about if you have added a rescue email address and verifyed it and the i forgot my security questions still doesnt show up and i dont no the answers !?!?!?!?!?!?!?! what do i do then because i dont want to phone up !?!?!?! please help !!??!?!?!

    If you have just added an address to your account then it will be an alternate email address - a rescue email address can only be added by answering 2 of your questions. You will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • HT5312 Dear sir.  I have problem in reseting my qusetion and answer in my account i have forgot  i cant send reset email i have already intered  rescue email  i cant find this option.

    reseting my qusetion and answer in my account i have forgot  i cant send reset email i have already intered  rescue email  i cant find this option.
    <Email Edited by Host>

    The option to send reset info only appears if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account - if you've just added an address then it will be an alternate email address, a rescue email address can only be added by answering 2 of your questions. You will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use. Or you could use 2-step verification : http://support.apple.com/kb/HT5570

  • HT5312 i have requested the rescue email several times and have not recieved it in my email

    i am trying to acces itunes on my iphone 4 but i have forgotten my security questions and have requested the rescue email several times but have not gotten it help

    Hi ChrisMichaelson,
    Based on your description, you may need to have your iPod serviced, or at least evaluated. You may find the following page helpful:
    Service Answer Center - iPod
    http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipod
    Regards,
    - Brenden

  • HT5312 Am I do not know how to change my rescue email as it is wrong and in can not remember my answers to my security questions so I want to change them but I can't as I have the wrong rescue email anyone know how to change your rescue email

    Am I do not know how to change my rescue email as it is wrong and in can not remember my answers to my security questions so I want to change them but I can't as I have the wrong rescue email anyone know how to change your rescue email

    You won't be able to change it until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the page that you posted from to update your rescue email address for potential future use.

  • HT5312 I cant reset my security questions even though I have provided a rescue email address and it is verified

    I can't reset my security questions even though I have provided a rescue email and it os verified

    1)  Apple ID: All about Apple ID security questions
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

  • I have forgotten my recovery email and it wont accept my date of birth. What do i do?

    I have forgotten my recovery email and apple will not accept my DOB. What do i do?

    See this previous discussion:
    HT1491 How do i get the security...: Apple Support Communities

  • HT5312 I dont have a Rescue email address and how i can reset Apple ID security questions

    I dont have a Rescue email address and how i can reset Apple ID security questions
    Regards

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I have forgotten my original email, and now I want to turn on how to ipad?

    I have forgotten my original email, and now I want to turn on how to ipad?

    Hey there Simonlim95,
    It sounds like you need to find your Apple ID email address. This article will help you do that, named:
    Apple ID: How to find your Apple ID - Apple Support
    If you can't remember your Apple ID, follow these steps to look for it:
    Go to My Apple ID (appleid.apple.com) and click “Find your Apple ID”.
    Enter your first name, last name, current email address, and any prior email addresses that you might have used to create an Apple ID. Apple uses this information to search for Apple IDs.
    If no Apple IDs are found, follow the onscreen instructions to create an Apple ID.
    If one Apple ID is found, choose whether to receive an email from Apple or answer security questions. Both options will conclude by asking you to reset your Apple ID password. Follow the instructions provided. 
    If multiple Apple IDs are found, select the one that matches your current email address. Then choose whether to receive an email from Apple or answer security questions. Both options will conclude by asking you to reset your Apple ID password. Follow the instructions provided. 
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • HT5622 I don't have the option to change my security questions, but can't remember the answers. What can I do? I have given 2 rescue email addresses already and can reset my password.

    I don't have the option to change my security questions, but can't remember the answers. What can I do? I have given 2 rescue email addresses already and can reset my password.

    Ajb1111 wrote:
    I don't have the option to change my security questions, but can't remember the answers. What can I do? ...
    See Here...  Apple ID: Contacting Apple for help with Apple ID account security
    ask to speak with the Account Security Team...

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