HT201363 I know the answers to my security questions but...

I know the answers to my security questions but it keeps telling me they are wrong.  I am absolutely positive I am putting in the correct information.  How the heck can I fix this so that I can make purchases from my new iPhone?

Hi ljoaquin68,
The article below should help you reset your Apple ID security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
If you require additional assistance with this, click on the link below for guidance:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
I hope this information helps ....
Happy Holidays!
- Judy

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    I just don't know what to do...

    You cannot and need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (98479)

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    I don't know either! I NEED HELP CAUSE I PUT MONEY INTO IT and they ask for my SECURITY QUESTION ANSWERS! When I try to change my security questions, which i forgot, they askk me for the ANSWERS TO MY SECURITY QUESTIONS!!!!!!!!!! I CAN"T DO IT IF I DON"T KNOW IT!

  • I no longer have access to my icloud email and don't know the answers to my security questions. Does anyone know how to work around this to reset my icloud ID without losing my info? I haven't backed up in a year because of this.

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    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
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  • HT1911 I have been locked out because I do not know the answer to my security questions, how do I get back in?  I do know my password.

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    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
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  • HT2731 do not know the answers to my security questions

    do not know the answers to my security questions, do not remember ever setting them up

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
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      d. At this time you can remove the card by going back in to edit the payment info and
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    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • How to i change my reduce email address if i do not know the answers to my security questions?

    I want to purchase an app off appstore however i do not know the answers to my security questions and my rescue address is wrong How do i cahnge my rescue email address?

    Go to https://appleid.apple.com. You want to Manage your Apple ID. Sign in with your Apple ID and password. You can change both your email address, your password and your security questions here.
    Best of luck.

  • I dont know the answer to my security questions so i cannot download new music

    I don't know the answer to my security questions so I cannot download new music. How do I reset these questions without resetting my account?

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (108380)

  • Apple ID - An incorrect Rescue email address was entered, how do I change this without knowing the answers to my security questions?

    An incorrect Rescue email address was entered, how do I change this without knowing the answers to my security questions?
    Thanks!

    Go here to manage your Apple ID
    https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/wa/directToSignIn?loc alang=en_US

  • HT5312 I forgot the answers of my security questions but I cannot find out how changing them,

    I forgot the answers of my security questions but I cannot find out how changing them,

    Call Apple Care for your country and request help resetting the questions.

  • I just went to buy an album on itunes but because ive never purchased anything on this computer its asking for the answers to my security question, but i can remeber them? what do i do!?

    i just went to buy an album on itunes but because ive never purchased anything on this computer its asking for the answers to my security question, but i can remeber them? what do i do!?

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Without a rescue email address, you can't reset them yourself. Nobody on these boards can reset them for you.
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  • I made my apple Id a long time ago. I do not remember the answers to my security questions but when I send the questions to my email, they get sent to an old email that was deleted. How do I change the email they get sent to?

    I made my apple Id a long time ago. I do not remember the answers to my security questions but when I send the questions to my email, they get sent to an old email that was deleted. How do I change the email they get sent to?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
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        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • I dont know the answers to my security questions and the email you have no longer exists what do I do

    I have not used my account in a long time and I no longer remember the answers to my security questions and I dont know what to do. I called the company and they wont help me unless I have a support package

    Solution may be found if you search in the "More Like This" section over in the right column.

  • I don't know the answers to my security questions for my apple ID  , so I can't buy anything , what do I do ?

    I don't know the answers for my security on my apple ID and I've made purchase on my iPad before I don't know why it needs them can someone please help me so I can make purchases

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • HT201363 I forgot the answers for my security questions , how can I get them back ?

    I forgot the answers for my security questions , how can I get them back ?

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
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