HT201363 I need to reset my security questions, but how? I forgot them and would like to change them.
I have got a new iPhone, and some itunes gift cards. but I try to buy some music via iphone and it ask for security questions. I have forgot both and would like to resey them. Is there a way to do this? Or can I just make a new account and transfer the money on the new account from the old?
Hello J3nyf3r,
Thank you for using Apple Support Communities.
For more information, take a look at:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
If you decide not to provide a rescue email address, you can't reset your security questions and answers yourself later in the event you can't remember the answers to your questions. You'll need to contact iTunes Store supportto have your questions and answers reset.
Have a nice day,
Mario
Similar Messages
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I need to reset my security questions, but can I message support by text and not call or if you can tell me how to reset my questions here that will be great and I don't have a rescue email.
If you've forgotten the answers, you can't do that yourself. Click here, tell the iTunes Store staff that you can't call, and see what they say.
(109704) -
Hi ,, I need to reset my security question but the email that I should reserve the reset link has changed , and i don't know it ,, what can I do ????.
If you still have problem, call Apple to help reset your Security Question.
http://support.apple.com/kb/HT5699 -
I deleted my email that I originally signed up with and I recently added my current email, I also need to reset my security questions but I can't because it's stuck on my old email.
Sign out and back into your apple id from Settings>iTunes and App stores>(Your apple ID)>Sign Out and then sign in again with the new address. Close app store from running in the background (or restart the phone if your unsure how to do this). If when trying to update any apps they are still asking for the old apple ID, delete and re-install those apps.
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iTunes wont let me download any music and I have over $20 on my account. It says I need to answer my security questions but I don't know the answers. When I try to send an email to the rescue email, it doesn't work. It says the email starts with an "h" but none of my emails start with an "h". I also don't know how to edit the email. Someone please help!
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111154) -
The email address in the account details is correct, but I need to reset the security questions is incorrect...
Forgot your answers? Send reset secuirty info email to ******@hotmail.com.au - the .au part is incorrect, how do I fix it? The email address in the account details is correct so I'm not sure how this happened.
Any help would be very much appreciated.See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
I need to reset my security questions but do not see the link
I am trying to reset my security questions but I do not see the link. Is my only option to phone support, can I not do this online?
Click here and fill out the form; if you get told to call, and you probably will, accept it.
(117302) -
Hello,
I'm trying to reset my security questions on my apple account but they (apple) keep sending the reset e-mail to my old iTunes e-mail. I have changed/edited my e-mail in my apple account to my curent e-maul but it still sends the reset to my old e-mail.......Hello AndrewsAFCx,
Thank you for using Apple Support Communities!
If you cannot remember your security questions for your Apple ID, I would recommend these steps outlined in the article named:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
All the best,
Sterling -
HT5312 I need to reset my security questions. How do I do that
How do I reset my security questions passwords
Kappy's Some Solutions for Resetting Forgotten Security Questions
(only solutions) -
I need to reset my security questions. How to contact support?
This may sound stupid but how do I contact support so that I can reset my security questions and have my account unlocked so I can purchase again? I tried the links provider for in the account page.
1. go to the www.apple.com/support
2. clicked on iTunes icon
3. clicked Account and Billing on the left nav
4. clicked Apple ID support
5. clicked on Contact Support on the left nav
6. clicked on the big Contact Us button
7. page loads back to the main support page from step 1.
This very, very ANNOYING! How to contact Apple Support?Click here, phone Apple, and ask for the Account Security team.
(85694) -
HT201363 I need to reset my security questions because I dont remember my answers
I have forgotten the answers to my security questions. I hadn't downloaded any music to my phone before and had been a long time since I'd answered them. Please send something to my email account. [email protected]
If that's your rescue email address, use the link to have them sent there. If not, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92877) -
TS2446 Need to reset my security questions but did not put in a rescue email address
I have tried to reset my password but this did not allow me to reset the answers to the security questions which I have forgotten.
Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
I need to reset my security questions, but i can't find a option to do so?
I have looked at other posts, and they tell me to log into apple id and then navigate to the sidebar, but i can't find a option to reset my security answers???
You need to contact Apple, either through the link in that article or by phoning them.
(77140) -
I need to reset my security questions. However, the email address in the hypertext link is wrong, so I never receive the "reset" email from Apple. How do I change it?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a rescue email address or a Security Questions issue, then see:
If you forgot the answers to your Apple ID security questions - Apple Support.
Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I need to reset my security questions however there is no option to send a reset link to email address anyone help?
Go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'.
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