HT201363 I used my dads apple id to download things and only used free apps because the card he set his account up with is no longer in use and when i tried to reddem a voucher it asked me for security questions but he doesnt remember them or the email he

So i got an itunes gift voucher and this whole time i have been using my dads apple id but he doesnt have the card that the id uses anymore so he doesnt know the security questions and i havent bought anything from the appstore i have only ever got free apps and i dont know what to do because i have a £15 gift voucher and i want to use it but my dad also doesnt remember the password to the email account that the whole apple id uses to send security questions to and im so stuck because i want to use this but i cant!!!

He needs to ask Apple to reset his security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for his country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying his identity.
(104677)

Similar Messages

  • HT3702 It is asking me for security questions but I don't remember them

    I wanna buy something, but I don't remember the surcuity Qs....?
    Help!!!

    Ah, you remember the questions, it's the answers you don't. We're getting somewhere.
    Go to https://appleid.apple.com
    Click the blue "Manage Your Apple ID" button
    Sign in with your Apple ID and password
    Choose "Password and Security" from the left column
    Choose "Reset your security information"
    Confirm your identity by answering your existing security questions, if required.
    You may then choose new questions or change your existing answers. I recommend the option to create your own custom security question, since most of the other options are inane.
    Important: On that page you may enter a "Rescue Email Address". That's important to have in the event you are unable to answer your existing questions in the future. If you forget the answers to your security questions, and without a "Rescue Email Address" your only recourse will be to contact iTunes Support via email. That will entail a couple of days of back-and-forth correspondence so that Apple can confirm you are really you.
    Apple gets thousands of such emails every day so be patient.
    If you haven't yet entered a "Rescue Email Address" do it now!

  • I've been asked to answer my security questions, but I cannot remember them. So I used the link that says send to back up email to reset the password except that the email never gets sent so that I cannot change then. Help?

    help?

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (90713)

  • Hi, I need help, i was trying to buy a song and then a message sid me taht Apple no to check again my security questions but i dont remember them, how can i change them?

    Please help me, this problem happened me a month later but i hadnt had time to solve it... (Im form Mexico, sorry if i have a bad English)

    http://support.apple.com/kb/ht5312

  • HT5699 I can't remember the answers to my Apple ID security questions. 1 Reply Latest reply : by alexbird I have I money in my apple I'd and when tried to purchase Apps asking me two security question but I am not remember the answer so I need your help

    I can't remember the answers to my Apple ID security questions.
    1 Reply Latest reply : by alexbird I have I money in my apple I'd and when tried to purchase Apps asking me two security question but I am not remember the answer so I need your help

    Hello there, Subhi.sa.
    Just wanted to second Niel's recommendation. Additionally this Knowledge Base article also provides some steps you can take yourself if you don't remember your security questions:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email addresssign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to us on the Apple Support Communities.
    Cheers,
    Pedro D.

  • Hi...i'm still using the old iphone 3G...my phone is no longer charging...when i tried to charge it, what i see on the screen is the usb cord with the arrow pointing the itunes logo...can someone help me?

    hi...i'm still using the old iphone 3G...my phone is no longer charging...when i tried to charge it, what i see on the screen is the usb cord with the arrow pointing the itunes logo...can someone help me?

    It sounds like your phone is in recovery mode, which means it needs to be restored through iTunes on your computer in order to get out of it.

  • I am trying to receive my security questions but iTunes keeps sending it to the wrong email, I have the email setup on Apple ID.

    I am trying to receive my security question but iTunes keeps sending it to the wrong email, I have the right email on the settings and Apple ID

    I did it before ios7 and it wasn't a problem but now it is:/

  • HT201363 i have two security questions but i don't have a rescue email address and i know my apple id and password, what should i do please help me!!:(

    i have two security questions but i don't have a rescue email address and i know my apple id and password, what should i do please help me!!:(

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • TS1389 My I tune a/c wont let me. It keep asking me for security question .an I give the request.this is from my ipad

    Can you help me log in my I tune store purchases .it keep asking security question

    If it's saying that your answer is wrong, then from http://support.apple.com/kb/HT5665 :
    If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset (these are user-to-user forums).
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I am trying to reset my answers to my security questions but it is not sending me the email to do so.

    I am trying to reset my answers to my security questions but it is not sending me the email to do so.

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (97991)

  • HT201363 I am trying to reset my security questions but it won't send to my email address

    I am trying to reset my security questions but it won't send to my email address

    If you already have a valid rescue email address, send the email to it, wait a few hours, and check the spam filter. If you don't, use the instructions in that article to contact Apple as if you had one security question and lost the Apple ID password.
    (88619)

  • HT1491 i cannot download to my ipad as it is asking for security questions which i dont remember setting originally

    HELP    i cannot download to my ipad as it is asking for security questions which i dont remember setting originally ?

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I have a new Ipad and when I try to buy an app it asks for my  questions! I dont remember them so I press the button that send me an email to reset them. Ive sent it various times but it doesnt arrive. please help I need this app for school!!!

    I have a new Ipad and when I try to buy an app it asks for my  questions! I dont remember them so I press the button that send me an email to reset them. Ive sent it various times but it doesnt arrive. please help I need this app for school!!!

    See Kappy's great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
     Cheers, Tom

  • HT5312 why can't I sign into my account and add a rescue email so I will be able to redo my security questions? I have been unable to buy anything from Itunes because it's asks me for security questions that I don't remember what I put

    why can't I sign into my account and add a rescue email so I will be able to redo my security questions? I have been unable to buy anything from Itunes because it's asks me for security questions that I don't remember what I put in the first place

    1. Because if you could, someone who breaks into your account could do it as well.
    2. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (96882)

  • HT5699 i can't buy  a song because it ask me for security questions and i answer and it says you did not  provide the right answer

    i can't buy  a song because it ask me for security questions and i answer and it says you did not  provide the right answer

    Go back to the article you asked this question from and pick a method of contacting Apple. Posting in these boards isn't one of them.
    (103148)

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