HT201363 security question reset help needed

how can i reset my security questions if i can't remember the answers to the original ones?  i am trying to purchase a song, have money in my account, but can't answer the security questions.  help

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5.  Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

Similar Messages

  • Apple ID for children / unknown security question answers / help needed

    Good morning:
    I have a question about my son's Apple ID that's been lingering for a bit.
    Two years ago I set him up with a new Apple ID to purchase games and the like using gift cards that he occasionally gets for his birthday or Christmas. He is currently only 12, so I had to set him up with a false birthdate. However, despite my best efforts I appear to have lost the answers to the security questions; I thought I answered them with correct facts from my own life, but I've tried many permutations and none seem to work.
    In addition, I didn't set up the account with a backup email address, so I can't reset the security questions.
    The problem manifests itself in purchasing apps on a new iPhone (he gets our handmedowns). Because it's a new device, he's not allowed to purchase anything from ther store until he verifies his identify by answering his security quesitons. Unforutnately, he can't. He still can download apps on iTunes on a computer, but that's not a great substitute. In addition, we worry that avenue will be cut off someday. It's particularly annoying since I understand the security considerations, but he's never had a credit card linked to his acccount, only store credit, so the risk with a hijacking is minimal.
    So, what I need to do is to be able to reset the security questions. Any suggestion as to how I sould do that? I was giong to just call Apple and explain things, but one thing that concerns me is if I identify myself that may lock the account. Perhaps I should wait until he turns 13 in a few months and so could legally have his own account? One workaround would be to start a new account, but if his old one is locked than I assume his old purchases could not be retrieved in the future.
    Thanks very much, and happy holidays.
    - geoff

    All downloads from the store are tied to the account that downloaded them, so if you do create a new account all of his existing downloads will remain tied to his old account.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset (whether the 13 years old will matter if you contact them I don't know).
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT201363 security questions to help you

    Dear Sir,
    I forgot my 2 security questions to log in in to my Apple store.
    I couldn't use my credit of Apple card.
    can you please advice me
    you can send your support response on my address
    [email protected]
    thanks for your support

    Hello J3nyf3r,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    If you decide not to provide a rescue email address, you can't reset your security questions and answers yourself later in the event you can't remember the answers to your questions. You'll need to contact iTunes Store supportto have your questions and answers reset.
    Have a nice day,
    Mario

  • HT5312 Security questions reset help

    I had just gotten an iTunes card and I just cashed it last night, but I can't download anything untill I answer my security questions. Is there a way to reset my security questions without  it losing the money? I only know one security question.

    Didn't the link to contact the iTunes Store staff in the 'Additional Information' section of that article work for you? If you don't already have a valid rescue email address, only Apple itself can assist with recovering lost answers.
    (89802)

  • I can't reset my secure question and i need reset yor secure question in my profile

    i can't reset my secure question and i need reset yor secure question in my profile
    i need this link for reset my securiti question.
    i can't call apple support. please help me by email.
    tanks for your help

    1)  Apple ID: All about Apple ID security questions
    If necessary...
    2)  See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT5312 I forgot my answers to my security questions? I need help ASAP

    I forgot my answers to my security questions? I need help ASAP

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (102690)

  • HT201363 Hello, I have my pass word, I have my Apple ID, but itunes think I am buying a song for the first time and is asking me 2 security questions, please help, what should i do?

    I cannot remember the answeres to my security questions, please help.

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105959)

  • I want to change my security question in my apple accnt. but the problem is, there is no Link shown that i could reset or change my security questions. please help!!

    i want to change my security question in my apple account. but the problem is, there is no Link shown that i could reset or change my security questions. please help!!

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (117399)

  • Hey I have a problem. I want to change my rescue email address as somehow apple has the wrong one but I don't know my security questions - but you need one to change the other. Any help?

    hey I have a problem. I want to change my rescue email address as somehow apple has the wrong one but I don't know my security questions - but you need one to change the other. Any help?

    You can get your Security Questions reset by contacting iTunes Support at either of the two links below. Select the best options for your issue, or provide specific information. Let them know you are contacting them concerning Forgotten Security Questions. They will get back to you via your primary email address, usually within 24 hours. Once your Security Questions have been reset, you will be able to go in and reset your Rescue email address on your account:
    http://www.apple.com/support/itunes/ww/
    or by email:
    http://www.apple.com/emea/support/itunes/contact.html
    Cheers,
    GB

  • I cant reset my security question pls help me

    I cant find the reset your security question pls help me

    If you mean that you're aren't getting the reset link as described in the steps half-way down this page : http://support.apple.com/kb/HT5312, then that will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account.
    If you aren't getting the link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the above HT5312 page to add a rescue email address for potential future use

  • HT6170 I forgot the answers to my security questions and I need a rescue address in order to reset it.

    I need to reset my answers to mu security question but I need a rescue address in order to do so. But to create a rescue address, I need to answer my security question. How do I answer them if I don't know the answer. Nice logical arrangement of procedures.

    Contact Apple ID account security: Apple ID: Contacting Apple for help with Apple ID account security

  • HT201363 I've forgotten my security questions, please help me

    I've forgotten my security questions, please help me >> [email protected]

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104051)

  • HT201303 Forgot my answer for security questions .. Need email to reset

    Forgot my security questions answers need to reset to use iTunes

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I accitentally unsubscribed and need security questions reset.

    I accidentally unsubscribed to the part of Apple that tells me how to reset my security questions, and I forgot my answers to them. Can I re-subscribe? How?

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • HT5312 Okay, this explains about the rescue email, but not about resetting your security questions? Help please?

    I have a bad memory and I can't remember the answers to my security questions, so I need to reset them, although I have no clue how to do that....

    Click here and request assistance.
    (75393)

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