HT201363 security questions problem
Dear Customer Support
i am unable to recall the answers for my security questions and i do not have a rescue email to help me do so.can you please help me reset my answers?
thank you
You need to contact Apple and not the people on these boards. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93870)
Similar Messages
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I've run into a security question problem
I made my Apple ID when I got my first iPod(2nd Gen) and I was around 8-10. Since then I've gotten an iPad 2 and iPod 5. I have gotten a couple of devices between this timeframe but have never run into this problem. I cannot remember my Security questions, I have never been asked to put them in until now. Like I said I made this Apple ID a long time ago and have forgotten the answers to them. Also I do not have a recovery email set, I saw that you can call apple but that would be weird as I am 15. Any advice?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104396) -
TS3297 Security Question problem
My problem is that I have forgotten my security questions ,and I can't purchase any thing from the store ..please help me to reset them
thank you.Click here and search the article for '2 out of 3'. Follow the instructions.
(74048) -
i recently bought a laptop when i installed itunes it asked for a security question i never set one up and the email for the answer reset isn't mine. anyone have a clue what to do???
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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Password problem - and security question problem
Hi,
Can anyone help - I seem to have forgotten my password - although I was sure it was right. However, when it asked for my security question - and I really really do know the answer to that, it tells me I'm wrong. I tried it capitalised and all lower case, but no joy. Cant get out of this loop, and cant move forward ie another security question. Any ideas anyone? KtkarenHi ktkaren,
Welcome to the forums.
What are you trying to log into?
ta
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
HT201363 Security questions and answers
i need help sending my security questions and answers to my email, it says theyve been sent but i recieve nothing in my email and ive checked all folders
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
HT201363 Security question forgoten
I have tryed a bilion times to send verification security question on my mail but there is nothing after it says ur answer has been sent in ur e-mail adress,i have 40dollars on my accaunt and i can't use them because of this issue,please help
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106518) -
Solution needed - Security questions problem
I got my Mac in August, with a gift card for $100. However, I was unable to buy anything because I didn't know my security question answers. I tried changing them online, but they never changed. And now I can't change them because I'm locked out of that feature of the site because I don't know my answers and when I try to have the reset information sent to me alternate email, I never recieve it; I may or may not have made a typo in the email if that's the case.
Anyone know how this issue can be fixed?Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Some Solutions for Resetting Forgotten Security Questions - https://discussions.apple.com/docs/DOC-4551
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store. -
hello,
I forgot my security answers in app store and they sent E-mail to reset question, but i didn't receive any E-mail form them.
Please can anybody help me to reset my security answers ..?
Thank you..Hello there, maxmelyanos.
The following Knowledge Base article provides some great recommendations for issues when forgetting security questions:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Particularly:
What should I do if I don't remember the answers to my Apple ID security questions?
Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
If you are confident you can't remember them, try one of the following:
If you have three security questions and a rescue email address
sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
If you have one security question, but don't remember your Apple ID password
contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Hi guys,
i bought a new iPad today, and when i try to buy something from the app store it askes me for 3 security questions and answers.
i cannot use the 3rd question fiewld - it brings up no options. any ideas?
the box is clickable, goes blue but no drop-down appears. i cannot ignore it an continue. i have tried a factory reset and no joyI cannot explain why you are not able to answer the questions on your iPad.
Try this: on a computer, go to http://appleid.apple.com and select "Manage your account". Log in with your Apple ID and password, then select Password and Security from the left column. You will be able to choose your security questions and provide the answers there.
While you are there, add a "rescue email address" that can be used in the event you forget the answers to the questions you choose. The address must be different than your Apple ID and cannot be one of your additional email addresses you already used with an Apple ID. -
Change security question problem in SPS12
hello experts,
we are on EP7 SPS12, there is new security parameter like "security question" in it. we are not going to give "personalize" option to users, still is there anyway out where in user can change his/her security question( i mean some standalone change security question iview or something).
Regards dhaivati need help with that as well
-
Apple Id Security Questions Problem
how to reset security questions,though i didnt get any link to send a mail to rescue E mail id Pls Help
Forgot Security Questions
1. If you forgot the answers to your Apple ID security questions - Apple Support
2. Apple ID- All about Apple ID security questions -
Please help !! security questions problem
i forgot my security questions answer and i have no rescue email , i live in kuwait and no support number is here , what can i do ???
Click here and ask the iTunes Store staff for assistance. You may be told to use another country's phone number.
(103549) -
HT201363 security question and back up email
Hello,
I would like to change the security questions on my account. The thing is, i made my account long time ago and i don't remember the answers nor the backup email.
Any help is much appreciated.Contact Apple Support to have your Security Questions reset:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB -
the email that is supposedly sent never arrived so i couldn't change my security questions.
Be sure you check all your email accounts. Also, be sure to check in the Spam mailboxes.
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contacting Apple for support or
Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
Account Security.
3. Rescue email address and how to reset Apple ID security questions.
How to Manage your Apple ID: Manage My Apple ID
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