HT201363 Some one hacked into my apple account
Some one hacked into my apple account and purchased with my attached credit card. I then called my credit card company and get my credit card canceled. now, I am trying to reach to the correct apple representative to update my account info but i am being directed to the wrong place. please sudgest me the right way. apple's sight and service is so not straight forward, rather confussing to give us help
Hello, emmmmy.
Thank you for visiting Apple Support Communities.
I would recommend reaching out to us via the link below to assist you with this issue.
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H.
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Hi there,
I have an intruder into my AirPort Base Station wireless connection. The Station initially I did did not protect it with a Password, so the intruder branded it a name and put on a password. Is there any way I can deactivate the intruder's password and regain ownership?
Thanks for your answers in advance.Some one hacked into my AirPort Base Station.....
No, they did not have to "hack" into your AirPort at all. Since the door to your wireless network was wide open, they simply walked right in.
Is there any way I can deactivate the intruder's password and regain ownership?
Hold the reset button on the back of the AirPort in for 9-10 seconds, and then release. Allow a full minute tor the AirPort to restart to a slow, blinking amber light.
The AirPort is back to new, out of the box settings. You can can now reconfigure it again......hopefully this time with a password. -
HT201303 Help! Someone hacked into my apple account and and made purchases, what should I do?
Someone hacked into my apple itunes account and made purchases, and changed the address and credit card information. What should I do first?
Thanks!Change your password.
Report the incident to Apple : iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
If any charges were made to your credit card you should report them to your credit card company. -
Someone is trying to hack into my Apple account
I just wanted to make mention of some forum questions I saw similar from earlier, like in June and July. It is now mid-October.
In the past couple weeks, on at least 3 occassions, I have received similar messages from apple, probably 3 each occassion.
Hello.
To reset your Apple ID security questions and answers, simply click the link below. It will take you to a web page where you can create a new set of security questions and answers.
Please note that the link will expire three hours after this email was sent.
Reset your Apple ID security questions and answers
Didn’t request to reset your security information? Someone may be attempting to claim c•••••@gmx.net as their own Apple ID. Please go to appleid.apple.com to reset your password immediately.
For more information, visit the Apple ID Support site.
Thanks,
Apple Support
They have all referenced the same c******@gmx.net mail adddress. Two of the 3 messages I received last night were in German.
First time: I have a strong, unique password on my appleid account: a password more than 16 random upper/lower alpha, numeric and symbols, I keep in a password safe application.
The second time I got these messages last weekend, I added 2-step authentication to my Apple account.
Last night, after getting more regarding my challenge questions, I got concerned, so I changed my strong password to another, in case they had acquired my password when Apple's Developer servers got hacked in the recent past.
As far as I can tell, I am doing everything "right" about creating, using and protecting my account.
But do you know what a pain in the rear end this is, to change a single appleid password? Each of my devices - 2 macs, iPad, iPhone - I have to change the iCloud login under settings. I have to change the logins in third party apps - my email program for example. This is a freaking nightmare.
And what really ****** me off is you hear nothing from Apple on this. They don't mention squat about what got hacked, and who's vulnerable. But someone got a hold of my account some how and is trying to complete the job and break into it.
Is there something else I should do?Is there something else I should do?
You are doing everything right and you haven't been hacked. The only action you have not yet taken is to change your Apple ID.
It is very likely that someone is convinced your Apple ID is really theirs, and they're repeatedly attempting to reset their password. They click on the link to send an email to have it reset. You get the email with the link to reset it. If you did not request your password to be reset, the obvious thing to do is to ignore it.
Far from concluding this is a security flaw, it validates Apple's account security. By not responding to the email, you effectively prevented whoever is initiating the password reset request from getting any further.
It's a good idea to change your Apple ID password once in a while, but you do not have to change your password every time you get an email like that. Ignore it, but you will continue to get the email every time some hapless individual thinks your email address is their Apple ID. This can occur to anyone, as long as Apple uses email addresses for Apple IDs.
Safeguard your Apple ID just like you would any other personal information. It's probably not a good idea to use the usual email address you publicly use. -
Someone hacked into my apple account
my computer cant sync my ipod touch with nothing it cant back up either and ithink that someone hacked my account
Change your password.
Report the incident to Apple : iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html
If any charges were made to your credit card you should report them to your credit card company. -
I am trying to set up Icloud keychain, but it keeps sending the verification code to my land line (which I guess I entered back when I first got my MacBook). I have gone into my apple account and changed the # to my mobile phone, but it continued to send it to the land line. Probably is something simple, but I am not a techy!!
Hi,
As regardss to the iChat and iChat Sharing categorisation you have used.
In iChat 6 (lion) and Messages (Mountain Lion) the apps login to AIM and to Me.com
The Login to Me.com allows AIM to verify the password to the iCloud issued names (@me.com and @iCloud.com)
This "Dual" login also prevents the newer iCloud issued name from using this site
(it has extra Privacy settings that iChat can't access for your AIM and Aim valid Accounts)
Ignoring the @mac.com and MobileMe entries in the Add Account Screen in iChat and using the AIM one does not get around this issue.
AIM and @mac.com names still work in older versions of iChat.
The short answer is that iCloud issued Apple IDs do not work in iChat 5 or Earlier.
10:12 PM Friday; February 15, 2013
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images." No, Seriously -
Someone has hacked into my email account
Someone has hacked into my email account and sent an email to all of my contacts begging for money. What can I do
1. Change your Sky login password (choose a strong one!)
2. Run a full virus scan on your device.
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ok... i am trying to sign into my apple account in the itunes store on my ipod and i have all the correct data for my credit card and it says " your payment information does not match your banks records. try again or nenter a new payment method. " what does this mean and how can i fix it??
- See:
]iTunes Store: My credit card's security code or zip code does not match my bank's records
- If still problem contact iTunes by:
Contact iTunes -
I have tried to log into my apple account so I can download my songs onto my iPhone. It keeps telling me my apple id is disabled. I've tried resetting my password but that did not work. How can I fix this?
After resetting your password you might then need to log out of your account on your device by phone on your id in Settings > Store (Settings > iTunes & App Stores if it's on iOS 6) and then log back in so as to 'refresh' the account on it
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
i just got a new iphone 4 for att and my friend installed the sim card in it for me. the imessage function isnt connecting with the my cell number. a while back i had logged into my apple account on someone elses cell phone and their number keeps showing. when i try to just select my number to send and recieve imessages from it will not show up. i can send and recieve regular text but not pictures or imessage. i have tried logging off and restarting and nothing has worked.help please!!
Did you remove your account information from the other person's iPhone?
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I changed my email address on one of my old APPLE accounts and want to merge my accounts together so I can get all my songs!! My computer crashed and I'm tryng to change everything over to my mac via my ipod classic and just Transfer old files. It's ejecting my disc (ipod) so I figured I could just change my old Apple ID to be one with my new one.
how can I change my email address on my old Apple account?There is no way to merge two Apple IDs as all purchases made with each account are always tied to those accounts.
All you can do to each account is change the email address for each one but they can't have the same email address. -
I couldn't log into my apple account on my iPad, then i couldn't unlock it resulting in it being disabled, however it's the same as my iPhones password, I then called apple, i was hung up on twice and they said it will cost £70 to fix THEIR problem, help?
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup).
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.
You may have to force iPad/iPod into Recovery Mode
http://support.apple.com/kb/ht4097 -
i am getting the error message "cannot communicate with the server" when i try to sign into my apple account on my ipad - any ideas???
Welcome to the Apple Community.
The following article(s) may help you.
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TS2890 will I no longer be able to sign into my apple account using AOL after 30th March
I received an e-mail in my junk folder in AOL, claiming to to be from iTunes, saying that after the 30th March I will no longer be able to sign into my Apple account using AOL. Is this correct, or is this a Spam?
I never heard of that. Did it include a link to click on? Did you click on it?
Can you post the headers from that email? That will help determine if it really came from iTunes
Since it also went to your SPAM folder it sure sounds like SPAM
Also see:
Identifying legitimate emails from the iTunes Store - Apple Support -
why can't i connect to my iphone after updating to 7.1.1? i don't even get the screen that lets me login into my apple account??? plz help my phone was stolen and through help of the police i recovered it and now i can't access my phone
You must have had find my iPhone on, or it was locked by your phone carrier.
Call your our cell carrier first.
then log on to a computer to iCloud to erase your iPhone.
NOW... You will be able to setup with a backup.
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