HT201363 This is terrible. I forgot my security questions and im trying to send an email to my rescue address and i have to answer the questions to do it!! i dont remember and theres nothing i can do someone help please! Apple support is terrible

Please help i forgot my security questions and im trying to send an email to my rescue but to get to it i have to answer the got **** questions ! help please the support is terrible

1. See my User Tip for some help: Some Solutions for Resetting
    Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for
        support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

Similar Messages

HT201363 How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

How can I reset my security questions if I don't have the option to send an email to my rescue address although I have one?

Hi Thubz,
Welcome to the Support Communities!
The article below explains how to change your rescue email address and/or reset your Apple ID security questions.
You can attempt to answer your security questions in order to change your rescue email.
If you are unable to remember the answers to your security questions and the rescue email address has changed -- contact Apple ID Security for asissistance.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Happy New Year!
- Judy

I can't remember my security questions, I have 2 other emails in my account, but the "send to rescue email" doesn't show up when i have to answer the questions

Seriously, there needs to be a better way for people to do this. im getting frustrated.

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(94999)

HT201303 HELP! I forgot my security questions and it want so send an email to my " rescue email" but it's not my email! How do I change the "rescue email" to my email?

HELP! I forgot my security questions and it want so send an email to my " rescue email" but it's not my email! How do I change the "rescue email" to my email?

The Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I just tried updating my iphone 4 and now my phone is in recovery mode and i dont want to loose anything on my fone someone help please!!!!!

i just tried updating my iphone 4 and now my phone is in recovery mode and i dont want to loose anything on my fone someone help please!!!!!

If its stuck in recovery mode then you have to restore it. Hopefully you had a recent backup on Icloud or on your computer that you can apply after restoring it. If so then you shouldn't loose your data.
Just connect it to Itunes and restore it. After it will promt you when your done to restore from backup or as new. If its on icloud unplug the phone and go through the intro screen till you get the same prompt. Sign into icloud and restore backup.

Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -i have paid for this, but when it goes to the itunes for downloading it says it is downloading but nothing seems to be happeneing. help please!

Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -i have paid for this, but when it goes to the itunes for downloading it says it is downloading but nothing seems to be happening. help please!

Hello mixanme,
Sorry to hear you are not able to update your iPod touch using iTunes. Thank you for providing all that information about what is going on. I found an tutorial to assist with issues updating an iPod touch:
Issues updating or restoring iPod touch
http://www.apple.com/support/ipodtouch/assistant/restore/
I hope these steps help!
Best,
Sheila M.

HT5312 This advice above is useless, as I don't get an option to send an email to my rescue address (it is verified) to reset security questions. Any suggestions fellow mac users?

This advice given above to reset security questions is useless, as I don't get the option to send an email to my rescue address (which is verified) to reset my security questions.
Any suggestions fellow mac users?

You are sure that you have a rescue email address, and not an alternate email address ? They are different addressess and settings.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

Every time I go into my web sites that have additonal security questions, I have to answer the questions as if I was on another computer. This is particular to Firefox and not internet explorer. How do I fix this annoyance?

Enhance security questions on 2 sites. I have to answer them every time I go out of firefox and back into the internet. If I continue using the internet and go back into the sites I only have to put in my user name and password

Google and Bing are '''Search engines''', where Firefox and IE are '''''web browsers'''''. To the right of the Location bar, where web addresses are typed, is the Search bar. Selecting a Search engine to use in the Search bar only controls the Search bar.
It sounds like your problem is with MSN being your '''Homepage''' and you want to change it to something else. See this support article: <br />
http://support.mozilla.com/en-US/kb/How+to+set+the+home+page

HT5312 I've tried to send two emails to my 'rescue email' because I forgot the answers to my security questions, but nothing's sending. Help?

So I set up the account maybe seven years ago? I don't remember the answers to the security questions, but I'd really like them sent to me. Why isn't the 'rescue' email sending?

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 there is no option to send an email to my rescue address, only the two security questions. now my id is locked for 8 hours and i cannot purchase/do anything.

*** apple

The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use

Itunes crashed during backup and I can't get help from apple support on the

website.
Stupid Itunes crashed on disk 41 of 46 when backing up.
There is no help available on the apple website and no way to request help on the apple website for any issue with Itunes.
How do I fix this problem?
How do I tell Itunes which disks it backup up so it won't try backing them up all over again. Did it destroy a list of what was backed up? What's going on with itunes anyways? Does it always crash when it backs up this many cds? I don't want to start all over again and ruin another 41 CDR disks trying to back it up. How do I get it to continue from where it crashed or do whatever has to be done to get it to resume where it crashed during backup?
Stupid program wouldn't let me do anything after it crashed. said it will take a minute or two (more like forever) to cancel backup. Don't even know why it was trying to cancel the backup. I didn't tell it to.

Apparently there are some bugs in the latest itunes. DO NOT USE ITUNES TO BACKUP YOUR LIBRARY! UNLESS IT COMPLETES THE BACKUP, ITUNES IS NOT SMART ENOUGH TO FIGURE OUT WHICH FILES WERE BACKED UP. TECH SUPPORT DOES NOT KNOW HOW TO MAKE ITUNES KNOW WHAT FILES WERE BACKED UP SO IT CAN CONTINUE FROM WHERE IT LEFT OFF. AFTER 41 CDS WORTH OF BACKUPS, ITUNES CRASHED AND IT TRIED TO CANCEL THE BACKUP BUT NEVER FINISHED DOING THAT.
SO AFTER 60 CDS WORTH AND ABOUT 6 HOURS OF WASTED TIME, THE ONLY WAY IS TO BACKUP THE ENTIRE LIBRARY ALL OVER AGAIN WHICH IS A TOTAL WASTE OF MONEY, TIME, AND CDS WITH NO GUARANTEE THAT IT WILL WORK ANY BETTER THE SECOND TIME AROUND.
EVEN TRYING TO RESTORE FROM CDS DOESN'T TELL ITUNES TO UPDATE ITS LIST OF BACKED UP FILES. I'M SURPRISED THAT SUCH A BIG BLUNDER WITH ITUNES HAS GONE UNNOTICED.
ITS A SERIOUS ENOUGH ISSUE THAT SOMETHING NEEDS TO BE DONE ABOUT IT. I BACKED UP MY ITUNES TO HD AND THERE WERE NO PROBLEMS SO OBVIOUSLY ITS AN ITUNES ISSUE.
NEEDLESS TO SAY, ITS A VERY ANNOYING PROBLEM TO PUT SO MUCH TIME AND EFFORT INTO GETTING NOWHERE.

Email: I tried to "Send" an email with about 30 addresses, and it refuses to fly. What can I co? I am not aware of anyone who has changed their address.

I regularly send out a monthly email announcement to about 30 people.
This time it will not Send.
What could be the problem?

It is hardly Apple's fault that Epson can't/won't update their driver, but at least Epson suggest that you use the Gutenprint driver, which in any case is far better that what Epson offer.
You can get it here:
http://gimp-print.sourceforge.net/
You can download the latest version from here:
http://sourceforge.net/projects/gimp-print/
Have you downloaded the recent Apple update to Epson drivers?
http://support.apple.com/kb/DL1398

TS1367 after a software update, my macbook pro was supposed to restart, since then, it doesn't restart & there is nothing i can do, any help please ?

Hello,
after a sofware update, my macbook pro was supposed to restart,
since then the start up process begins & after few seconds, the mac goes back to off without starting, what's wrong ?
thanks for any support,
Amine

Let me add a little bit of details,
after the software update, I was asked to restart my laptop,
while doing it, I got a message error :"some files couldn't be updated".
Since then, everytime I start my macbook pro, I have the grey apple & screen, with a kind of updating bar (grey as well) at the bottom,
when the bar reaches approximately 30 to 40%, it disappears & the laptop swiths off.
Ihave tried to start on a safe mode, it doesn't work either,
thanks

I couldn't find out my security questions and I got locked out . I tried to send an email to my rescue email but my sister does not have access to that email any more please help.

I need help ASAP. I got locked out of my Apple ID and I can't get my security questions. I can't use my rescue email to get the answers to my security questions because my sister no longer has access to that email address.

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

I have a aol email account and when trying to send a email the and try and enter address , instead of my aol address it enters from my phone contacts. Any help ?

Downloading aol address book

Yeah been with aol for 25 yrs
When entering the email address, it opens the contact list, and that's my iPhone contact.

HT201363 This is terrible. I forgot my security questions and im trying to send an email to my rescue address and i have to answer the questions to do it!! i dont remember and theres nothing i can do someone help please! Apple support is terrible

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