HT201363 What do I do if I have redeemed an iTunes card in an account, but cannot buy anything because I cannot remember my security question answers?

What do I do if I have redeemed an iTunes card in an account, but cannot buy anything because I cannot remember my security question answers?

tankyoo

Similar Messages

  • I have redeemed my iTunes card very time I click to buy a song it's going to a credit card screen. Plz help I am lost

    I have redeemed my iTunes card every time I click to buy a song it goes to a credit card screen. Plz help I've tried everthing

    Hi Evabee!
    Here is an article for you that will help you set up an account without a credit card:
    Creating an iTunes Store, App Store, iBooks Store, and Mac App Store account without a credit card
    http://support.apple.com/kb/ht2534
    Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

  • HT201413 I do not remember my security questions' answer and I don't have a rescue email, what should I do?

    I do not remember my security questions' answer and I don't have a rescue email, what should I do?

    The Three Best Alternatives for Security Questions and Rescue Mail
         If you do not have success with one, then try another:
            1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
            2.  Call Apple Support in your country: Customer Service: Contact Apple support.
            3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • If i can't remember my security question answers what am i supposed to do?

    if i can't remember my security question answers what am i supposed to do?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • I have $53 on itunes and it won't let me buy anything

    I have $53 on itunes and it won't let me buy anything. What can I do

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
    for got security questions: Apple Support Communities

  • I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account

    I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account as it seems to be the one my icloud space is attached to.  I haven't backed up my ipad or photos for a while. 

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.
    About 2-step verification of your Apple ID:
    http://support.apple.com/kb/ht5570
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email

  • I have to create a new iTunes account as I cannot remember the security question answers to my current account, how do I move over my purchases from my current account to my new account?

    I have to create a new iTunes account as I cannot remember the security question answers to my current account, how do I move over my purchases from my current account to my new account?

    fayry wrote:
    ... how do I move over my purchases from my current account to my new account?
    This is not possible...
    Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.
    Apple ID FAQs  >  http://support.apple.com/kb/HE37

  • I have redeemed my itunes card but new total is not showing :o

    can anyone help? i have redeemed my itunes card but it has not shown new total on page. i have closed window and reopened but still notshown new total.

    Hi Evabee!
    Here is an article for you that will help you set up an account without a credit card:
    Creating an iTunes Store, App Store, iBooks Store, and Mac App Store account without a credit card
    http://support.apple.com/kb/ht2534
    Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

  • HT5312 What do I do when I can't remember my security question answers , I can't buy any songs or games and I can't find anything to reset it , please help.

    I really need help, my iTunes account won't work until I remember my security question answer but I can't. I contacted customer service but nothing is helping me , if you have any suggestions please help.

    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service

  • HT5312 I don't remember my security question answers! What do I do???

    I don't remember my security question answers! What do I do???

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • HT201303 I don't remember my security question answers!  What do I do now?

    I don't remember my security question answers!  What do I do now?

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • I'm trying to buy something on the App Store but I don't remember my Security questions answers what can I do

    I'm trying to buy something on the App Store but I don't remember my Security questions answers what can I do

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100016)

  • I canot remember my security questions answers , whene ever i want to dowload any applications i am required to answer them and because i have forgot them i am not able to download any application , i would like to cancel this option

    i canot remember my security questions answers , whene ever i want to dowload any applications i am required to answer them and because i have forgot them i am not able to download any application , i would like to cancel this option and only have the option to answer my password

    It isn't an option it is a permanent part of the security protocol, so you need to write the answers down in a secure location or remember them, you will always need them in the future.
    Call Apple Care for your country and ask for the Account Security Team, then request help resetting the questions.

  • HT5312 yeah i cant set up a rescue email to change my security questions because I dont remember the security questions. i did this a while ago i honestly dont remember. i tried to contact support but they just told me what you just told me. i

    I can't answer security questions because I dont remember the security questions. i did this a while ago i honestly dont remember. i tried to contact support but they just told me what you just told me.

    We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
    How did you contact Support ? You should be able to contact them in your country via this page and get your questions reset : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I can't remember my security question answers and I don't know what to do

    I can't remember my security question answers and I don't know what to do

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103304)

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