HT201363 What do I do when I'm locked out from my security questions?

I can't by movies because I couldn't remember my security questions and now I'm locked out!

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Similar Messages

HT201363 what do i do when i forget the answer to my security question?

what do i do when i forget the answers to my security questions?

You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
(96060)

What do you do when you have forgotten your Apple ID security questions

What do u do when you have forgotten your Apple ID security questions

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

What do I do when I am trying to change my Security Questions and wont send to my email... PLEASE HELP!!

I CANT FIGURE THIS OUT AND I WANT TO DOWNLOAD SONGS AND READ BOOKS!!

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

What do you do when you forget the answers to your security questions?

does anyone know???

Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74851)

HT201303 what do i do when i forget the answers to my security questions?

i forgot the answers to my security questions! how do i fix this?

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

HT1459 what do when you are locked out of you ipod and it says to connect to itunes

hi i what do i do when you get locked out of your ipod and it says to connect to itunes but you have no clue what to do an itune?

http://support.apple.com/kb/HT1808

TS1424 what to do if i have forgotton the answers to my security questions when purchasing

what to do if i have forgotton the answers to my security questions when purchasing

You will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

I have a friend that has the IPhone and I have Straight Talk, what the issue is,when I send picture texts from my ST phone to his IPhone,he always tells me he doesn't receive them.Why is this happening?

I have a friend that has the IPhone and I have Straight Talk, what the issue is,when I send picture texts from my ST phone to his IPhone,he always tells me he doesn't receive them.Why is this happening?

You got the new iphone????? I have same problem. I transferred audiobooks to device to find no audiobooks on device (despite it being in iTunes as if it was). Have you found a solution????? I even tried to change import settings on format transfer but hasn't worked.

What do you do when your connection times out?

When I try to buy a song a box pos up and says "could not purchase your song connection timmed out." What sould i do?

"What do you do when your connection times out?"
What would I do? Go to amazon.com and buy a non-DRM MP3 of the song I was looking for.

What do i do to get my id account back when i get locked out

what to do when i get locked out off my account

This is asked and answered many times every day.
The forum search bar is on the right side of this page as is the More Like this section

What does it mean when i have a flashing folder with a question mark in it when i try to boot up?

what does it mean when I have a flashing folder with a question mark in the middle of it when I try to boot the interface?

It means the system cannot find a bootable OS. Reinstall OS X.
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

I, too, keeping getting a pop up when in Safari that is from "tap-security.rubicon.... I saw the suggestion to turn off all extensions, but this didn't help. What next can be done?

I read that several other people have been bothered by a drop down message talking about a bad certificate and perhaps non secure site when working in Safari. I, too, keeping getting this pop up when in Safari that is from "tap-security.rubicon.... I saw the suggestion to turn off all extensions, but this didn't help. What next can be done?

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)

How to change your Administration Server password when you're locked out

How to change your Administration Server password when you're locked out
The Netscape server products are all managed by a single administration
server, which gives you a web forms-based interface you can use to
configure them, start/stop them, check their logs, and so forth.

There are three levels of protection that keep the general public from
being able to get into your administration server and mess up the
configuration of any Netscape servers you have installed:

<OL>
<LI> Obscurity: Your administration server can run on any port you'd
like (usually something between 81 and 30,000), so if an attacker
doesn't know what port to find your admin server on, he can't get
into it.
<LI> Host restrictions: You can tell your admin server to only allow
connections from specific hosts, and to reject all other hosts.

<LI> Password protection: Even if a user connects to your admin server
from a valid host, he won't be allowed to get into even the first
page unless he presents a valid username and password.
</OL>

If you, the legitimate administrator of your web server, are unable to
access the administration server (if you forgot your password or the
admin port number or if you accidentally locked your own site out),
then here is how to get past each of these levels of protection:

<OL>
<LI> If you don't remember what port your administration server is
running on, just look in your "ns-admin.conf" file, which is in
the "admserv" directory under your Netscape server directory.
(For 1.x web servers on Windows NT, run "regedt32" and go to the
"HKEY_LOCAL_MACHINE\SOFTWARE\Netscape\Administration" section).
You will see a "Port" entry there that specifies what port your
admin server is on. You can change this value if you want your
admin server to run on a different port, but make sure you restart
the admin server after you change the value.

<LI> If your admin server is complaining "Unauthorized host" when you
try to connect to it, then you can open it up to all sites by
going into the "ns-admin.conf" file or the "Administration"
section of your NT registry, as described above, and deleting the
lines for "Hosts" and "Addresses" (either one of those might not
be present) then restarting your admin server (on Unix run
"stop-admin" then "start-admin"; on NT go into the Services
control panel and stop/start the "Netscape Administration" or
"Netscape Admin Server" service). You will then be able to get
back into the admin server, where you can then try new settings
for your host and address restrictions if you wish.

<LI> If you have forgotten the password to your admin server and now
you can't log into your admin pages, all is not lost! Go into
your "ns-home" directory, and into the "admserv" directory under
that. You should find an "admpw" text file containing a simgle
line of text, something like this:
admin:lnOVeixulqkmU
The first part of that line is the name of your admin account
(usually just "admin"), and the second part is your admin
password, encrypted. Edit this file to remove the encrypted
password so that your file looks like this:
admin:
Then shut down your admin server, bring it back up again, and log
into your admin server but don't give any password. It should let
you in, at which point you can then go to the appropriate
configuration page to set a new admin password, and then you're
back in business.
</OL>
Note that because it is so easy to change the admin password this
way, it's good to periodically make certain that your admin
password file and your web server's configuration files are not
left world-writable, and that only trusted people have access to
them. (By default they're not world-writable, but it's good to
make sure of this from time to time.)

If you mean that yu forgo the password for yur encrypted backup then you can only:
Warning: If you encrypt an iPhone backup in iTunes and then forget your password, you will not be able to restore from backup and your data will be unrecoverable. If you forget the password, you can continue to back up and use the device, however you will not be able to restore the encrypted backup to any device without the password. You do not need to enter the password for your backup each time you back up or sync.
If you cannot remember the password and want to start again, you must perform a full software restore and when iTunes prompts you to select the backup from which to restore, choose set up as a new device.
Above from:
http://support.apple.com/kb/HT4946

What do you do if you forgot the answers to the security questions??

I forgot the answers to the security questions for my apple ID.
I recently received an iPad Mini for my birthday. ( Don't spam the comments saying happy late birthday, we're not here for a party. )
I want to be able to purchase apps and music from it, but I can't because I forgot the answers to the security questions for my apple ID.
I've looked around on this website for help, but nothing was very helpful. I know I need a rescue e-mail adress, and I have 2 linked to my Apple ID.
It ( The fourm I used ) says when I go into my apple ID and click "Passwords and Security", that there should be an option to send an e-mail to my rescue e-mail adress(es).
The first time I tried, no option.
I tried again, and still, no option.
I tried that so many times I lost count, and all resulted in a failure.
I reseted my security questions about a year ago, I'm not sure if it's that, or if I'm a total idiot and messed something up.
Well, Um.. Seriously. Please help.
What do you do if you forgot the anwers to the security questions? - BrilliantNarwhal

The reset link will only show if you have a rescue email address on your account - the two that you refer to will be alternate email addresses, not a rescue email address (you can only have one on an account).
You won't be able to add one until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT201363 What do I do when I'm locked out from my security questions?

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