HT201363 What if I didn't submit a rescue email?

When trying to find my answers to my security questions, it says to send an email to my rescue email but I didn't put a rescue email so I don't know how I can find my answers to my security questions

Hello Emmaliesteele,
Thanks for the question. If you do not see the option for resetting your questions with a rescue email address, see this excerpt:
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Additional Information:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thanks,
Matt M.

Similar Messages

  • HT201303 My security questions aren't working and I know exactly what they are!  I apparently didn't put a rescue email when I made them. WHAT DO I DO?!

    My security questions are not working.  I know EXACTLY what they are for I have them written down.  I also, apparently didn't make a rescue email.  The website is TERRIABLE and keeps looping me back to different solutions that DON'T help.  WHAT DO I DO?!

    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • HT5312 didn't put a rescue email

    what if i already have an account and i put questions but i didn't put a rescue email adress and now i forgot my questions ???

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (85597)

  • HT5312 what about if you have added a rescue email address and verifyed it and the forgot your security question thing still doesnt show because i dont no my security questions ???????????????????????

    what about if you have added a rescue email address and verifyed it and the i forgot my security questions still doesnt show up and i dont no the answers !?!?!?!?!?!?!?! what do i do then because i dont want to phone up !?!?!?! please help !!??!?!?!

    If you have just added an address to your account then it will be an alternate email address - a rescue email address can only be added by answering 2 of your questions. You will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • I didn't put a rescue email when i first created my account

    i didn't put a rescue email when i first created my apple account and i've forgot my security answers , how could i reset them
    thanks

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (105514)

  • HT5312 Hi, i didn't put a rescue email and i need the answers for the security questions cuz i forgot them

    Hi, i didn't put a rescue email and i need the answers for the security questions cuz i forgot them

    If you can't remember your security questions / answers go to  Express Lane.
    select iTunes from the list, then iTunes store.        On the next screen select account Management.  There, select iTunes store account security and write that you would like to reset your security questions and / or answers.   You should get an eMail reply over the next 24 hours.

  • HT5312 What if I no longer use my rescue email address and cannot remember the username or password for that email address to retrieve the answers to my challenge questions?

    What if I no longer use my rescue email address and cannot remember the username or password that I set up as my rescure email?

    You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (106063)

  • HT5312 what if i cannot get on my rescue email anymore?

    what if i cannot get on my rescue email anymore?

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I didn't make a rescue email and forgot my security questions what do i do?

    I have no clue what to do. I didnt make a rescue email and i forgot my security questions what do i do????

    http://support.apple.com/kb/ht5312
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 

  • What happens if you didn't provide a rescue email address? How do add it to your account?

    So I bought an Itunes card and I decided to buy something but it later asks me security questions which I don't remember. So, i went to Apple Support to see what i should do and it said that I needed a rescue email address that way it will send me the answers to my security questions but I never provided one. Now I have no idea how to add a rescue email address to my account and unfortunately i can't buy the song that i want because of the security questions blocking me.

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96124)

  • While I'm in my apple ID, under passwords, I can't remember my security question's answers. It sends the answers to my rescue email I no longer have. What can I do to change my rescue email.

    I need help changing my password info on my Apple ID. I can't remember my security questions. They send the answers to a rescue email I no longer use. What can I do or who can I contact?

    I've tried that. After logged in, I go to passwords and security. It then tells me to enter my security answers (that I can't remember). It sends those answers to my rescue email that I no longer use. Therefore, I can't retrieve my answers or change my rescue email.... I'm still stuck.

  • HT5312 What if you can't remember your rescue email.

    What happened if you need to sigh into a account on iTunes and it asked you to give your security questions. I can't remember them and then it tells me to look at my rescue email and I can't remember that so what do I do.

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (80644)

  • HT5312 What happens if I never gave a rescue email, but did later and now it won't send an email to reset the answers/questions?

    I just got the new iPod 5, and I messed up my security questions (since I set up my iTunes over 2 yers ago) and Apple told me I had to call them to fix it. But...I don't want to call them right now and wouldn't like to in the future. I would like it fixed now and I needed a rescue email. Well, I added another email and it won't allow me to send a rescue emil. Either I'm not seeing where the "Send" button is, (which, could be the case) or they won't allow me to. There's a messag that says, 'You cannot update your account for 8 hours' or something like tha and, like I said, I'd like to purchase this now and while I remember what I'd like and it's fresh in my mind!

    An alternate email isn't a rescue email, and it isn't possible to add an actual rescue email without correctly answering two of the questions. If you're desperate enough, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
    (95601)

  • HT5312 What if you don't have a rescue email address?

    I neglected to remember my Security Questions, yet I can't reset them due go the fact I don't have rescue email address.

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    Whichever method you use, you probably won't get a response until the 26th. If you absolutely must make a purchase before then, create a new Apple ID; you won't be able to transfer previous purchases or iTunes Store credit to it.
    (95502)

  • I forgot the answers to my security questions and I didn't make a rescue email. What do I do?

    I got an new IPod and it says I can't get anything on it until I answer the security questions but I don't remember because it was so long ago and I never made a rescue email.

    Click here and request assistance.
    (75239)

Maybe you are looking for

  • Mail in inbox has disappeared

    I use Apple Mail with Panther 10.3.9. Mail was open and the machine got hung up (spinning beach ball) I could not force quit anything, it was completely unresponsive, so I shut down and restarted. When I re-launched Mail, the contents of my main POP

  • Import camera archive not working in iMovie '11 on 1.8.2?

    I typically copy the contents of my camcorder to a folder on disk and then would select "import camera archive". However, now with Moutain Lion it is not recognizing any of my folders as a AVCHD folder? As a test, I took a DMG file (which is how I us

  • Aperture 3.0.2 quits unexpectedly when trying to update previews

    After upgrade to Aperture 3.0.2 it began quit unexpectedly when trying to update previews&When i stop updating it works fine. But then i found out that it cant modify any object without quitting. Any type of modification leads to A3 to quit with erro

  • Which variable gives the Total Page Number in a report

    Which variable of Report can give me the total number of Pages. I want this information on first page itself. I want to refer this value in pl/sql thus i want to access the value programatically, and not just show in report as Page 1 of 10. Thanks, S

  • Aperture Projects

    I'm pretty new to Aperture and probably started importing files prematurely. I have many Projects that I'd like to thin out, but can't delete a version from the Project without deleting it from an album as well. Is there a way to safely remove photos