HT201363 What if I do not know the answers to my questions?!  Help

I am having problem remembering my security passwords. I don't know them how do I fix this?

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105966)

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  • Apple id is disabled, to reset the password I do not know the email and security question. help what to do?

    apple id is disabled, to reset the password I do not know the email and security question. help what to do?

    Hi ingaosk,
    Thanks for the question. Based on what you stated, it seems like you did not receive the reset email. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
    If you didn't receive your Apple ID verification or reset email - Apple Support
    Thanks for using Apple Support Communities.
    Cheers,
    Mario

  • Do not know the answer to security questions. These are not active on my account so therefore cannot answer them??

    Can anyone help me with the above question? I can't answer the 3 security questions as they are not set on my account, I am trying to download music from iTunes but I cannot do it without answering the 3 questions.

    Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
    (74697)

  • HT1473 What if i dont know the answer to my questions for my itunes?

    WHat if i do not know the answer to my questions for itunes and it locked up my card and wont allow me to buy my album i wanted?

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • I am told to verify my identity by answering security questions that I do not know the answer to. What should ai do?

    I am told to verify my identity by answering security questions that I do not know the answer to. What should I do?

    You need to contact Apple to get the questions reset, which can be done by clicking here and picking a method for your country, or if that's not an option, by filling out and submitting this form.
    (95947)

  • HT2731 do not know the answers to my security questions

    do not know the answers to my security questions, do not remember ever setting them up

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • I have purchased songs from itunes before on this computer. Now i am getting security questions that i do not know the answers to. It is saying that it is the first time I have purchased from this computer..

    I have purchased songs from the itunes store many times on this computer. Now it is saying that I have to answer security questions that I do not know the answers to before i can download a song. It says because I have not purchased before on this computer, but I have. Can't get past it and just download my songs.

    The reset link will show on your account if you have a rescue email address on it, if you only have alternate email addresses then it won't show.
    If the country where you and your iTunes account are isn't on this page (you need to be in a country to use its store) : http://support.apple.com/kb/HT5699
    then you can try contacting support via this page and explain that you've forgotten your answers, don't have a rescue email address, and your country isn't on the HT5699 page and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html

  • TS2446 I do not know the answer the my security questions

    I do not know the answer the my security questions  what was the first car you owned?  The other one is. Where was your favorite job?
    How do I fine out what they where

    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • Itunes is asking me to answer a secuirty questin which i do not know the answer to

    i do not know the answer to my secuirty questions

    Go to http://appleid.apple.com and sign in. Click on 'Password & Security' in the left sidebar. On the right you may see a link saying something like 'Send Security answers to...' and a partial email address. If so, click this to get the answers.
    If this doesn't work you will have to contact Support. Go to https://getsupport.apple.com ; click 'See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Forgotten Apple ID security questions'.

  • HT1911 I have been locked out because I do not know the answer to my security questions, how do I get back in?  I do know my password.

    I have been locked out because I do not know the answers to my security questions, I do know my password.

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • TS1424 security questions i do not know the answer to then please send me one some more please david adams

    security questions i do not know the answer to then please send me one some more please david adams

    Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are your fellow users.
    As to your issue, go to:
    https://appleid.apple.com/
    If you've forgotten your answers, there should be a link just under the security questions fields where you can have a reset email sent to your Rescue email address. If the link for the email doesn't appear, as can happen if you didn't set a rescue email address or (apparently) have a .Mac email address, go here:
    http://www.apple.com/emea/support/itunes/contact.html
    to report the issue to the iTunes Store.
    Regards.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • Hi tell me what to do I do not remember the answers to two questions of control thanks

    hi tell me what to do I do not remember the answers to two questions of control thanks

    Do you mean you forgot the answers to your security questions?
    See Kappy's User Tip, how to reset them:
    Some Solutions for Resetting Forgotten Security Questions:
    https://discussions.apple.com/docs/DOC-4551

  • I do not know the answers to my security ?

    I do not know the answer to my security question,
    How can I change them?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (103108)

  • How to i change my reduce email address if i do not know the answers to my security questions?

    I want to purchase an app off appstore however i do not know the answers to my security questions and my rescue address is wrong How do i cahnge my rescue email address?

    Go to https://appleid.apple.com. You want to Manage your Apple ID. Sign in with your Apple ID and password. You can change both your email address, your password and your security questions here.
    Best of luck.

  • HT201303 How do you reset your security questions if you do not know the answers?

    How do you reset your security questions if you do not know the answers?

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

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