HT201363 When I try to recover my password for my icloud account, it says an email has been sent but i never receive one. Then when I tried the security questions it said that my birthday was incorrect. What should I do?
Cannot recover my password to my other icloud account. It wont send change of password info to my email and it says my security questions are incorrect. What should I do?
Hi dhaugen,
Welcome to the Support Communities!
The article below should help you reset your Apple ID security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
If you require additional assistance with this, click on the link below for guidance:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
I hope this information helps ....
Have a great day!
- Judy
Similar Messages
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Every time I try and change my answers the security questions it says an email has been sent to reset them but I still haven't gotten the email?
If it's not in a spam filter, you need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(92653) -
It says that my apple ID verification email has been sent but i haven't gotten it yet. Please help
It says that my apple ID verification email has been sent but i haven't gotten it yet. Please help
not in spam.The following may help: If you didn't receive your Apple ID verification or reset email - Apple Support
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It says that my apple ID verification email has been sent but I have not received it yet.
It says that my apple ID verification email has been sent but i haven't gotten it yet. Please help
cmace489 wrote:
I am having the same problem and I've checked my spam folder. It isn't there either.
You've replied to a six month old topic that is marked Solved which will get passed by. You'll get better attention by starting your own topic.
If you didn't receive your Apple ID verification or reset email -
Can anyone help me to get iCloud on my new Mac - one message has said that I do have an account and another message tells me that a verification email has been sent but it never arrives - where has it gone?
Then again, we may NOT benefit from the 'New' Instructions! My email is Verified (see Pix)
Yet on the iPod the email is NOT Verified AND the Intstuctions to VERIFY NEVER COME!
So, where is the Benefit of the NEW Instructions? -
what do i do when i try to open my ipod nano in itunes and it says "an ipod has been detected, but could not ne identified properly"
Hello rachel167,
I would use this:
iPod nano: Error message saying that iPod 'could not be identified ...
Ensure you use every step.
Hope this helps.
~Julian -
I want to change my icloud id on my iPhone, but it won't let me now that i have upgraded. I no longer have the password and the problem is It is using an old id which the email isn't valid and the security question does not think my birthday is valid. I cannnot delete the account because "find my iphone" wants the password linked to this old account. But when i go into the find my iphone app it is using my corect Apple ID. How do i fix this?
If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iPhone on your device. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https//appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. You can now go to Settings>iCloud and sign in with your correct iCloud ID and password.
If you don't have access to your old email address, you will have to contact Apple to have them reset the password so you can disable Find My iPhone and sign into your iCloud account. You can either go to https://expresslane.apple.com, select "More Products and Services", then "Apple ID", then on the next page select "Other Apple ID Topics", then "Lost or forgotten Apple ID password" and click "Continue"; or you can contact Apple Support (http://www.apple.com/support/icloud/contact/). -
The apple id I used to set up my ipad no longer exists and it is the same id for icloud and itunes. I have changed my apple id but can not access my icloud account to change the id. I am hung up on "verifying" and have tried everything. It does not send any emails verification even though it says it has sent it. I have trie the security questions and it says wrong birthdate but it is not the wrong birthdate. I can not delete the account without a password and when I enter the password that was originally with that id it says wrong password. As a result I am not able to update twitter, facebook, etc and basically unable to do anything until I can delete and reestablish this icloud account.
If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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What is going on here. I've waited 4 weeks for my ipad which will not do anything untill I've downloaded the latest version of itunes which I can't do because this message keeps appearing,
Our apologies but there was an unexpected error with the application.
This problem has been noted, and an email has been sent to the administrators.
Please check back in a few hours to try the download again.
Reading another post, someone is still trying after two days!
Anyone got a solution to this please, or, if not, does anyone know how to email itunes.
Thanks, AllanFound this
http://www.v3.co.uk/v3-uk/download-review/1955243/apple-itunes-1011
Hope it helps -
hyy i m using ipad and i want to upgrade it to latest os update 8 but when i tried to update it got updated only to 5.1.1 what should i do to get further update??
If your iPad has no front or back cameras, then you have an original iPad 1.
The original iPad 1 cannot be upgraded any further than iOS 5.1.1.
Sorry. -
my I phone5s screen has suddenly gone haywire everything is enlarged I tried switching off the phone but when I put it on again I could not feed the security nos as they are all enlarged Kindly advise what should Ido
Hi, vernon.
Thank you for visiting Apple Support Communities.
This sounds like you may have enabled the Zoom feature. Here are the steps on how to disable this feature.
iOS: Home screen icons are magnified or large
http://support.apple.com/en-us/HT203332
Cheers,
Jason H -
I cant recover my password for my other account!!
i cant recover my password for my other account, because i have two accounts and both accounts have the same mail and when i try to get a new
password for my main account it gives me the password for my other account
so this account
* mod edit: Please do not post private information/email/ID *
you may share Skype ID via private message.Open the link below and just select the appropriate option/category in your case.
https://support.skype.com/en/faq/FA109/i-ve-forgotten-my-password
please also be advised that you may be asked to provide verification details or answer verification questions before Skype can proceed in assisting you resetting your account password.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
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I need to delete my Apple ID on my iPhone 4. I forgot my psw for my account. When I answer the security question, the system responds incorrect answer. I created a new Apple iTunes account but I still unable to delete the old iTunes account.
AppleFAN7591 wrote:
I need to delete my Apple ID on my iPhone 4. I forgot my psw for my account. When I answer the security question, the system responds incorrect answer. I created a new Apple iTunes account but I still unable to delete the old iTunes account.
How to reset your Apple ID password.
Go to iforgot.apple.com and type in your Apple ID, then click 'Next'.
Verify your date of birth, then click 'Next'.
You'll be able to choose one of two methods to reset your password, either E-Mail Authentication or Answer Security Questions.
If neither method works, then go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Lost or forgotten Apple ID password'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.
How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best. -
hey guys i forgot the password for my iphone 4S and i keep on trying any passwords but now my iphone has deactivated it self and its asking me the password but i cant remember it and i dont have the last compter it syniced with!!! so what should i do ?
In your case your only solution is to restore it ( see http://support.apple.com/kb/HT1808 ) and you may need to force it into restore mode to do that. This will wipe everything off it and reset it as new, without the passcode. You can then redownload purchased content, buy unless you have a sync'd copy of your contacts and photo's they will be gone.
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forgot my apple ID , and need a hint on my associated email so i can sent a reset password , and the worst thing in apple ID forgot password page that if you typed any apple id even if its wrong it gives you that email has been sent !! how come !!
so please if anyone got any idea of how to get the hint on the mail ( i used to remember there is a hint )If all you did was rename your ID, you can go to Settings>iCloud, tap Delete Account, choose Delete from My iPhone when prompted, then sign back in with your renamed ID. Deleting the account only deletes the account and any data you are syncing with iCloud from your phone, not from iCloud. Provided you are signing back into the same account and not changing accounts, your data will be synced back to your phone when you sign back in.
If, however, you are changing to a new account with a new ID, choose Keep on My iPhone when prompted. Then choose Merge when you sign into the new account and turn your iCloud syncing back on to upload your data to the new account.
Before deleting the account, save you photo stream photos to your camera roll (tap Edit, tap all the photos, tap Share, tap Save to Camera Roll).
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