HT201363 why am i been asked a security question that i never set up. i dont know the answer to them?

why am i been ask for security questions that i didnt set up

You are on the wrong phone support. You need to contact the AST.
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

Similar Messages

  • Apple asking me security questions that ive never set up and i can't purchase anything, and ive tried resetting them but i can't remember the password for my rescue email address, please help?

    Apple asking me security questions that ive never set up and i can't purchase anything, and ive tried resetting them but i can't remember the password for my rescue email address, please help?

    You need to either reset the rescue email address's password(check the site's help for instructions) or ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (99674)

  • HT201363 Say if you have only TWO security questions for your Apple ID, and if you forgot the answers to them, how can you change your security questions?

    Help please, anyone?

    Hello Livi4321,
    Thanks for the question. If you do not remember the answers to your security questions please refer to the following article:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email address
         - sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers.
    If you have one security question and you know your Apple ID password
         - sign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID password
         - contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    If you continue to have issues, please contact our Account Security Team as outlined in this article:
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Thanks,
    Matt M.

  • HT1918 apple id is asking me security questions that i never selected

    In order to make a purchase on itunes, apple id is asking me security questions that I never selected, Does anyone know how to change the security questions?

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT201413 I have a family itunes account- i purchased a new itouch and each time i try to purchase an app - the itouch asks me to confirm security questions that I never set.

    I have a family itunes account with several devices attached...  I can make purchases on all except the newest one....  each time I try to make a puchase it asks me to confirm security questions that I have never set

    The reset link will only show if you have a rescue email address already set up on your account - if you don't have one then you won't get the reset option, and you won't be able to add one until you can answer 2 of your questions, you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • TS1424 I am trying to purchase something from app store and it is asking me to answer 2 security questions that I never set up/answered in the first place? Has this happened to anyone else? How do i fix this or reset these security questions?

    I am trying to purchase app from app store and its asking me to answer my security questions which I dont know because I never set them up in the first place! How do i get passef this or change it to reset my own security questions?? 

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
    (88522)

  • HT1212 when trying to use my ipod accounts it is asking me security questions that i never have set up what do i do????

    being asked security questions to sign in and access never done that b4 soo what or how do i reset the security questions????

    From a Kappy  post
    The Three Best Alternatives for Security Questions and Rescue Mail
       1. Use Apple's Express Lane.
    Go to https://expresslane.apple.com ; click 'See all products and services' at the
    bottom of the page. In the next page click 'More Products and Services, then
    'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
    ID security questions' and click 'Continue'. Please be patient waiting for the return
    phone call. It will come in time depending on how heavily the servers are being hit.
    2.  Call Apple Support in your country: Customer Service: Contact Apple support.
    3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • My apple id ask for security questions that i never put

    i need help my apple id says i have to ANswer my security questions and i never made any

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contacting Apple for support or
              Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to
              Account Security.
         3.  Rescue email address and how to reset Apple ID security questions.
    How to Manage your Apple ID: Manage My Apple ID

  • ITunes wants security questions that were never set, recovery email never gets reset email

    Ey guys.
    I wan to buy a song but iTunes keeps asking me for verification.
    It comes up with these random questions and I am unable to answer ten because they don't make any sense.
    Fr instance it is asking me what my irate car was.
    Well... I havnt had a car yet :(
    Anyways I try to reset these questions by using the recovery email but I never get the email confirming the reset.
    PLEASE HELP!!!

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    Nobody on these boards can reset them for you.
    (92372)

  • My ipod is asking for verification questions that i never set?

    you saw the question ^
                                    |

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • I tried to purchase an app from another computer and it asked for security questions that I never established

    It asked for answers that I did institute , how do I edit this ?

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    There isn't much that can be done at this point. If you did not set up the questions then I would be concerned that someone else has taken over your account. If there is a bank card in the account I would alert your bank.

  • HT2731 Why does itunes keep asking me security questions I never answered while setting up my account and what should I do?

    ITunes won't let me purchase apps because it contiues to ask me security questions that I never setup.  For example, I set up the following:
    Name of my best friend in High School?
    It keeps asking me about my first pets name and my favorite book as a child.

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (113734)

  • Why is itunes asking me security questions that I did not use?

    why is itunes asking me security questions that I did not use?

    See Here  Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • HT204266 I want to buy the Craigslist pro app and when I sign into iTItem as described and fast shipping! Aunes with my Apple ID  and password ( both of which I know) it then asks security questions that I never chose ( or are even options to chose) in my

    I want to buy the Craigslist pro app and when I sign into iTItem as described and fast shipping! Aunes with my Apple ID  and password ( both of which I know) it then asks security questions that I never chose ( or are even options to chose) in my profile.

    If you don't know their answers then if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • TS3297 This software asks security questions that you never setup, real bad software!

    Beware,  after updating to the new version of itunes and trying to purchase a song it thinks it is a new computer and asks security questions that you never setup.  Real bad! Still do not know how to reset security questions with new version of Itunes.
    Any Ideas?

    You don't need to buy only from the App Store. If only you knew how to change settings in the security pane of your Mac... You would know that you can change this setting. But of course, you don't need a "babysitter" to make things easy for you.

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