HT201364 Hi, If I do not have to pay for free installation, why am I being asked for billing details?

Hi, If I do not have to pay for free installation, why am I being asked for billing details?
Aaron

iCloud backs up your iOS device (not your Mac) automatically. You can remove the backup:
http://help.apple.com/icloud/#/mm122d3ef202
and it will not back up again. This will not affect a backup made using iTunes. The notice you see refers to calendars, contacts, iWork documents and so on, which live on the server and are read from there by your Mac, and so will obviously disappear if you turn iCloud off altogether (which you don't need to do) or turn off Documents (which you don't need to do either).

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I have the Creative Cloud Photography plan why am I being asked for a serial number?

I ordered the Creative Cloud Photography plan yesterday and I believe I haven't got the serial number. I've looked under My Products, I've looked under My Orders, I've checked my email...I just keep going in circles and I don't know how to start using the product that I paid for. :S

Branching to a separate discussion.
C2ro as a member of the Creative Cloud Photography plan there is no need for a serial number. If you are being asked for a serial number then there is likely a connection error preventing the active membership from being authorized on the computer. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve connection errors.
For more information on how to install Photoshop and Lightroom please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

Why am I being asked for $10 when I have Premium a...

I paid for a premium account, why am I being ask for $10.00 again, I dont see it in my account. thanks lqg
Post transferred from blog article to create new topic;
subject/title edited accordingly.

Inlink if you are being asked for your serial number then it is usually due to the computer not being able to reach the activation server. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection failure.

How do I skip the credit card process on itunes? I click to get something for free, sign in, and then it asks for credit card information. Any have any ideas so I can skip that and go along with my process?

I really need help y'all cause I'm getting frustrateD!

When it asks you for your credit card, just go along with it until it asks you what type you have then just check off none.

HT1491 I am being asked for verification by answering two questions but I have not input answers yet! How do I bypass this?

Wanting to purchase an app for the first time. Am being asked for verification: answer security questions. Prob is I haven't seen questions before - therefore, not answered them! Says to contact support if I have forgotten answers.. Brought me to this page so ... Any ideas?

Were you not presented with 3 questions and given the choice to provide the answers to those questions recently as part of Apple's new security requirements?
You should probably contact iTunes support if these are not questions that you can answer.
http://www.apple.com/support/itunes/contact/

HT4623 Why does the update ask for a pass code? Previous updates did not. Why does it NOT accept the only PIN I have set on this computer? Thanks.

What the heck is a "pass code" and why am I being asked for one?? And where would I find said pass code? I've not had to do that for prior updates, so am more than a bit confuzzed. Thanks.

The Passcode is the 4 digit code you use to unlock your iPad.

Have subscription, still being asked for credit

I have a World subscription and am able to place calls to some overseas phone number. But for others, I am being told that I don't have enough credits. Not exactly sure why I am being asked for credits to complete a call when I have a world subscription? John

Hi there,
I talked to the help desk at adobe before purchasing a single application creative cloud membership. I asked them if - with this - I'd be able to publish an ipad application.
They assured me that yes, I'd be able to do this. Now every time I go to publish my app, I get asked to purchase a serial number. What is going on here please?
Thank you
Naomi

HT1420 Keep being asked for my audible account id, but i do not know it. It is not the same as my Apple ID as I have tried this

Keep being asked for my audible account id, but i do not know it. It is not the same as my Apple ID as I have tried this

If you've forgetten the details for an Audible.com account, see:
http://audible.custhelp.com/app/answers/detail/a_id/3270
Regards.

Windows Server 2012 R2 Fax Service - Windows 7 Client "You do not have permissions to complete this operation. Contact your fax administrator for more assistance"

First I have tried all sorts of searches and and all I come up with is things related to Windows Server 2008.
1. I have Fax Service running on my 2012 R2 File and Print Server.
a. It can send faxes from the logged in domain user
b. It does not need to receive faxes because we have another machine for that
2. I have added the domain user I am using on the Windows 7 machine to the Accounts List in Fax Manager
3. I can not seem to find any logging saying that there is a security problem (Event Log, etc...)
Please point me in the correct direction as I need to have my staff use Print to Fax from our Practice Management Application.

Hi Shawn,
à
You do not have permissions to complete this operation. Contact your fax administrator for more assistance
From the error message, please check if share the Fax on the server. Meanwhile, please also check if assign
correct permissions in Security tab under Fax properties.
If any update, please feel free to let me know.
Hope this helps.
Best regards,
Justin Gu
1. Fax Sharing is enabled and can see the Shared Fax Printer on other machines.
2. At least 2 domain groups that the Windows 7 user is in are in the Security Section, set to be able to fax. One othem can manage fax.

TS1398 my ipod will not connect to my home wifi, it can see it and asks for a password but will not connect. I have tried it at another location and it will connect to other wifi connections. I have another ipod that is connecting just fine to my home wif

My ipod will not connect to my home wifi, it can see it and asks for a password but will not connect. I have tried it at another location and it will connect to other wifi connections. I have another ipod that is connecting just fine to my home wifi.

- Reset the iPod. nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections

I do not have a Mac but I want to give a software program for a Mac as a gift. I am not able to access the Mac store. Do I just get an iTunes card?

I do not have a Mac but I want to give a software program for a Mac as a gift. I am not able to access the Mac store. Do I just get an iTunes card?

"Gift Card" is sometimes called a tacky gift, but if it allows the other person to get whatever they want it works.
Besides, anything purchased through App Store is usually "All Sales Final", so I think iTunes card is a good idea.

My computer crashed and I am unable to receive my acrobat 10 I purchased online. what do I do to not have to pay for a new update?

my computer crashed and I am unable to receive my acrobat 10 I purchased online. what do I do to not have to pay for a new update?

Hi joec,
You can download and install Acrobat 10 from : http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
and then use the purchased serial number to activate the software.
Regards,
Rave

Since updating my iphone with Ios, I am being asked for a 'passcode', it will not accept the one I have?

Since updating my iphone with iOS this morning, I am being asked for a 'passcode', it will not accept the no I have entered, I do not know who to contact?

Will it not open without a passcode?
Trr using your Apple ID password.
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
 Cheers, Tom

Why does Adobe email me to say I have been removed from my CC membership (because licence was not renewed) BUT Adobe does not have the common sense to tell me my membership is DUE for renewal – so I could have renewed it – BEFORE I was cancelled.

Why does Adobe email me to say I have been removed from my CC membership (because licence was not renewed) BUT Adobe does not have the common sense to tell me my membership is DUE for renewal – so I could have renewed it – BEFORE I was cancelled.

Sign in, activation, or connection errors | CS5.5 and later
For anything else contact support by web chat.
Mylenium

You do not have security permissions to complete this operation. Contact your administrator for more information.

Hi everyone,
I had a little trouble finding this on ony forums, so i decided to write it myself.
I have setup on my Windows server 2008 machine fax server manager. It is working well (recieving faxes and forwarding it through email)
It has been setup with a d-link external fax modem.
Everytime i try to connect my client computer (windows vista business 32 bit) to the fax server through windows keep getting " you do not have security permissions to complete this operation. Contact your administrator for more information."
I am having a little trouble getting around it as i am the system administrator and have all the rights to do this. I have also added extra to my account fax rights as i thorght, that could of been the problem. I have also added my account in the fax server manager, but that did not work as well.
Everything is set up on a domain and the server that is running fax service manager is on it aswell, not sure what could be the problem.
Thank you in advanced for your help

Hi,
Thanks for the post.
First, I would like to confirm if the issue occurs with the Domain Admins.
If so, please check if the relevant group policies are set appropriate.
To resolve this issue, make sure that the Network Service account and the Local Service account is added to the following policy settings on the domain controller:
·         Adjust memory quotas for a process
·         Generate security audits
·         Log on as a service
·         Replace a process level token
·         Log on as a batch job
To configure the policy settings for the Network Service account on the domain controller, follow these steps:
1.    Click Start, point to Administrative Tools, and then click Local Security Policy.
2.    Expand Local Policies, and then click User Rights Assignment.
The policy settings are displayed in the right pane.
3.    Double-click the policy setting that you want to add the Network Service account to.
4.    If the Network Service account and the Local service account is not in the list of users and groups that are assigned to that policy setting, click Add User or Group.
5.    In the Select User or Groups dialog box, type Network Service in the Enter the object names to select box, and then click OK.
6.    Verify that NETWORK SERVICE is displayed in the list of users and groups that are assigned to that policy setting, and then click OK.
7.    Add Local service the same way.
8.    Reboot the server.
Does it work?
If the problem continues, Please collect the MPSReport from Windows Server 2008.
1. Download proper MPS Report tool from the website below.
Microsoft Product Support Reports
http://www.microsoft.com/downloads/details.aspx?FamilyID=CEBF3C7C-7CA5-408F-88B7-F9C79B7306C0&displaylang=en
2. Double-click to run it, if requirement is not met, please follow the wizard to download and install them. After that, click Next, when the "Select the diagnostics you want to run" page appears, select "General", “Business Networks”, click Next.
3. After collecting all log files, choose "Save the results", choose a folder to save <Computername>MPSReports.cab file.
Use Windows Live SkyDrive (http://www.skydrive.live.com/) to upload the file and then give me the download address.
Hope this helps.

HT201364 Hi, If I do not have to pay for free installation, why am I being asked for billing details?

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