HT201364 I have macbook pro 15", 2,6 ghz, 8gb, osx 10.9 but the pop up window says that maverics can not be installed on this computer. why is that? thank you
I have macbook pro 15", 2,6 ghz, 8gb, osx 10.9 but the pop up window says that maverics can not be installed on this computer. why is that? thank you
Check here > OS X Mavericks: System Requirements
Similar Messages
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I am unable to redownload OS X Mavericks on a Late 2013 new Macbook Pro 13". I get a message saying "We could not complete your purchase" " OS X Mavericks can not be installed on this computer"
I nee an easy way to resolve this with Apple.why is it this problematic to resolve?! obviously there's a valid installer image for our macs, why can we not have access to it to use on our laptops?
I do not understand, nor accept the explanation given before - about it being a newer model... it doesn't make sense... how does that translate to "no download available".
also, if it was a valid point - we would have had that download with the release of 10.9.1 - which we don't. -
From the little research l have done, l have been convinced l may be having a dead hard drive though after having tried all the other troubleshooting tips found here, when trying to boot l get the grey screen and folder with the question mark suggesting it can not find the files neccessary to boot hence l tried booting with the disc and the message l get is that mac OS X can not be installed on this computer, though after doing the hardware check etc they all say okay. I've even tried erasing the drive and trying to instal the OS afresh with no luck. Any ideas or l must just get a new hard drive?
Pretty sure BGreg hit the nail on the head. If your hard drive was failing, you would still be able to at least attempt an install, provided your ard drive was mounting. You usually get that message when the disk is incompatible with the computer. If it is the proper disk, you might try erasing the disk (provided your info is backed up) using Disk Utility (under Utilities in the menubar) and choose the Mac OSX Extended (Journaled) format.
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I live in Mexico, buy the product in Mexico "creative cloud" $ 599.88 per year, I need to contact a representative of Mexico, the program can not be installed, they double charged me urgently.
Thank you.http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
-orders, returns http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
I've just bought a Macbook Pro 15" and I'm trying to use Photoshop, but the resolution its displaying the images at for 100% are too small. I have to design for the web, so need to be intricate with detail, but I'm finding it adjusts the resolution of the image right down. (I mean you can see the image clearly, but it's too small to edit). When I look at Safari and see a web page at 100% it's clear, but the same page displayed in Photoshop CC appears 50% of the size (even though it says it's 100%) If I move the application window to another screen it adjusts it correctly – leaving all the pallettes, menus and tools correctly sized as they are on the retina display Is there some way to adjust the way Photoshop CC displays images so it is more consistent with what you actually see? There doesn't seem to be any answer on the Adobe forum, so hopefully someone here can shed some light. MacBook Pro with Retina display, 15", OS X Yosemite (10.10.2), Photoshop CC 2014
I tested both ways. With "open in low resolution" ckecked the size of the images is cool, but it is low-resolution including Photoshop appearance.
If "open in low resolution" is unckecked the appearance is good but the very small size.
See the image below. It has 650 x 732 px, 72 dpi. The font of the text "Neste aniversário ..." is with 18pt. -
i have macbook pro i got it from craiglist, when i was updating the oprating sestem its asking me for sestem unlocking pin? where can i get it from?
I would recommend wiping the system and reinstalling the OS for any used system. OS X does not have any "unlocking pin" of sorts so this may be from some third-party software on the system. The system does have a "firmware password" option that can be set to prevent booting to alternative boot environments (ie, external hard drives, safe mode, etc), but this will not prevent system updating.
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I had a copy of Mountain Lion on my late 2008 MacBook Pro, having replaced Lion which it came with. But the drive crashed, so I replaced the drive and reinstalled Lion from the original disks I had. How do I get another copy of Mountain Lion?
A 2008 Mac won't have originally shipped with Lion. You need to install 10.6.8 on the computer, log into the Mac App Store with the Apple ID you used to purchase Mountain Lion, click on the Purchases tab, and download it.
(121465) -
Bought a Macbook pro 2009 2.8 ghz used, how do I make the most? (it was not formatted)
bought a Macbook pro 2009 2.8 ghz used, how do I make the most? (it was not formatted)
The first thing to do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. How you do it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It is not safe to use a computer with software installed by a previous owner.
1a. If you don't own another Mac
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. For early MBA models, you may need a USB optical drive or Remote Disc. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Some models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you may not be able to reinstall 10.6 even from the original discs, and Internet Recovery may not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
1b. If you do own another Mac
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
2. Partition and install OS X
If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In thePartition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
Then run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
3. Other issues
If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. -
after updating my Macbook Pro retina display to os x yosemite 10.10.2, the mause and track pad locks, and do not respond especially when using the Mac for a long period, please help, how can I solve this, I do not like feel like in windows, so I paid good money for this mack, I feel calm
Hi Buterem,
I'm sorry to hear you are having issues with your MacBook Pro since your recent Yosemite update. I also apologize, I'm a bit unclear on the exact nature of the issue you are describing. If you are having intermittent but persistent responsiveness issues with your mouse or trackpad, you may want to try using Activity Monitor to see if these incidents correspond to occupied system resources, especially system memory or CPU. You may find the following article helpful:
How to use Activity Monitor - Apple Support
If the entire system hangs or locks up (for example, if the system clock freezes and stops counting up), you may also be experiencing some variety of Kernel Panic. If that is the case, you may also find this article useful:
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support
Regards,
- Brenden -
MacBook Pro i5 2.5 GHz/8GB RAM With Retina
Hi eveyone,
As many of you already did, today I've upgraded my MacBook Pro i5 2.5 GHz/8GB RAM from Mountain Lion (10.8.5) to Mavericks (10.9).
Unfortunately, I'm experiencing serious and unpleasant issues since I installed the upgrade.
Specifically, my monitor flickers almost every time I scroll an application window (e.g., Safari, Chrom or internet, either using an USB mouse or the trackpad.
Moreover, when I pass the mouse over the Dock, this starts vibrating from time to time.
After several reboots and given that one of the new features of Mavericks is the new management of external monitors, I've tried to re-install from scratch the OS X upgradewithout connecting my laptop to the external LCD but still nothing has changed.
I'm really annoyed by having both monitors flickering. Another particular thing is that if I try to click on the Finder menu appearing on the external monitor, this makes flicker the primary monitor approximately at the same coordinates (i.e., at the Finder menu of the laptop monitor).
It seems like something is going wrong with the video card drivers but this is just my conjecture.
Are you guys experiencing the same or is there anything you might want to suggest to solve these issues?
Thank you in advance
ANY HELP THERE ,IT IS REALLY DISAPONTEING THAT THIS IS HAPPENING WITH APPLE PRODUCTS HELP PLEASE
THANKS
MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9)do you solve this problem?Because ı am living same problem.
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I have a Mac 10.5.8 Dual. I cannot get any videos that I have stored to play. I have tried QT and then DL two out side players from apple site and then went to install and comp said can not be installed on this comp.
When Microsoft decided not to support Windows Media any more, they made Flip4Mac available for free. If you have not taken advantage of that free download, this might be a good time.
It may not completely solve the problem, but your Mac will play more with the free player. No need to pay for the Upgrades.
http://www.telestream.net/flip4mac/ -
I can't start Facetime. Keep getting a pop-up window saying that "an internal FaceTime error occured. There was a problem with FaceTime.
You need to quit and open FaceTime again". I keep retrying to open and keep getting the same message over again.@ reichard
yeh man i have the same problem i think when i open the ****** facetime it dosent open there is a line in facetime icon it dosent open i dont know how it work **** i want it to work hope someone help me thx -
Hi, I just installed CS6 master collection from order history and when I try to enter Serial Number it tells me that: Serial number you provided is valid, but qualifying product can not be found on this computer. Then it gives me options under drop down menu but Master Collection CS6 is the only one not appearing in a drop down menu.
Your CS6 must have been purchased as an upgrade. What it is asking you to select/provide is the name/serial number of the previous version you purchased that qualifies you to install and activate the CS6 upgrade version... this would be likely be one of CS3 thru CS5.5.
Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html -
I have uninstalled Lightroom and need to re-install it on the same computer. I cannot find where to re-install it. The CC popup window says that it is installed and Up to date.
CC desktop lists applications as "Up to Date" when not installed
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html -
TS1424 i can not buy token in game top eleven. help me. thank you.
To day i can not buy token in game top eleven. help me. thank you.
Hard to help with no info.
What happens when you try?
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