HT201364 Mavericks download from App store updates fails to complete

Hi,
Mavericks download from App store fails to complete.  Error message explains system needs firmare update version 1.1.  A check on my updated software list says this update done.  Re-running it confirms firmware update installation succesful.  But Mavericks still says unable to complete download.  All guidance would be much appreciated.  thank you,
Liz

Hi Liz ..
You're sure your Mac can upgrade to Mavericks?  > OS X Mavericks: System Requirements
Which OS X is currently installed?
Click the Apple () menu top left in your screen. From the drop down menu click About This Mac.
The version is noted there.

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