HT201364 Running 10.6.8 and can't upgrade to Yosemite. Receive this error message "We could not complete your purchase. INSTALL_ERROR_DISTRIBUTION_SIGNED_BY_APPLE"
Running 10.6.8 and can't upgrade to Yosemite. Receive this error message "We could not complete your purchase. INSTALL_ERROR_DISTRIBUTION_SIGNED_BY_APPLE"
i have the same problem too, you didnt find the answer yet???
Similar Messages
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I have a 2013 iMac, with OS X version 10.8.5. Have been trying to download OS X version 10.9 (OS X Mavericks) without success; error message "we could not complete your purchase, the product distribution file could not be verified, etc". Please help; TQ
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
When I try to purchase Mountain Lion i get an error message: "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed."
I can purchase other apps, why not Mountain Lion. I get the same message on my wife's IMAC.The only thing that worked for me was to boot in safe mode.
Power down. Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore.
No trouble at all once I did this.
Hope it helps. -
I tried to re-download Mavericks after an apparent failed attempt and now I get the message "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed."
Can anybody help?Several causes for this problem have been reported. Please take each of the following steps that you haven't already tried. Stop when it's resolved.
Step 1
Back up all data.
From the menu bar, select
▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
Step 2
Rebuild the Spotlight index. If you try to search now from the magnifying-glass icon in the top right corner of the display, there will be an indication that indexing is in progress.
Step 3
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
Hi, my iTunes application is not connecting to the iTunes store. It is coming up with the following error message "we could not complete your itune store request. An unknown error occured (11222)" Can you please assist?
Hi Laura-Wedders,
Thanks for visiting Apple Support Communities.
On August 7th, some users may have been unable to make purchases from the App Store, iTunes Store, Mac App Store, or iBookstore. Apple worked quickly to resolve these issues, however you may have experienced them.
To check the current status of these systems please see:
Apple - Support - System Status
http://www.apple.com/support/systemstatus/
If you are still experiencing issues, you may want to troubleshoot with the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
All the best,
Jeremy -
I recieved the above referenced error when attempting to download a movie
Try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
i have an airport extreme and my computer runs Microsoft windows XP Media Center Edition 2005. I receive an error message saying " airport requires that your computer is running windows xp sp3 or windows vista sp1 or newer"...why?
It is required to be able to connect. Download SP3 here. http://www.microsoft.com/download/en/details.aspx?id=24
I Hope I Was Able To Help You Or Solve Your Question.
Simmm
3/12/2012
If Someone Helped You, Click
"This Helped Me"
If Someone Solved Your Question, Click
"This Solved My Question" -
I can't sync my iphone to itunes i get this error message "Iphone could not sync because the sync failed to start" Help? both my computer windows and my phone are on the current versions of ios and itunes
Hello lenmin,
Thanks for using Apple Support Communities.
To help resolve this issue where you're repeatedly prompted to authorize with your Apple ID in iTunes when syncing, please follow the directions in the article below.
iTunes: Missing folder or incorrect permissions may prevent authorization - Apple Support
Have a great weekend,
Alex H. -
received following error message "itunes could not connect with Itune store - make sure your network connection is active and try again" i know my connection is active. does anyone know how to fix this problem?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
Now launch your iTunes and see if it is working now. -
I'm currently running 10.6.8 and would like to upgrade to mountain lion but all i keep getting is the following: We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. help
ERA AND MCM wrote:
We could not complete your purchase. OS X Mountain Lion is not compatible with this computer.
it means exactly that, you mac is not compatible to run ML. http://support.apple.com/kb/SP654 -
Why do I get this messge when I try to download Mtn Lion? "We could not complete your purchase. OS X Mountain Lion is not compatible with this computer." I am currently running Lion and have updated all Apps and Software. I have version 10.7.5.
Hi Mtn Mama,
Sounds like your Mac may not be compatible with OSX Mountain Lion. Here is a link with the list of compatible Macs:
http://www.apple.com/osx/specs/
GB -
Ap store says "we could not complete your purchase. OS X Mountain Lion is not compatible with this computer". I'm running 10.6.8 duel core intel with 15gb of memory. Any ideas on why I can't download?
Thanks.If the OP has this much RAM in their iMac, certain this Mac can run Mountain Lion.
The reason it might not be installing is that 15 GBs of RAM.
Your iMac should have (4) equal sized, 4 GB sticks of RAM for a total of 16 GBs.l
If your iMac is only reporting that there is only 15 GBs of RAM, you have a RAM stick that is either not seated in its slot properly or is defective/going bad.
This maybe the reason that it won't download it.
Also could be you are running out of free space on your HD.
You need, at least 15-20 % or greater free space left on your HD. -
I am unable to redownload OS X Mavericks on a Late 2013 new Macbook Pro 13". I get a message saying "We could not complete your purchase" " OS X Mavericks can not be installed on this computer"
I nee an easy way to resolve this with Apple.why is it this problematic to resolve?! obviously there's a valid installer image for our macs, why can we not have access to it to use on our laptops?
I do not understand, nor accept the explanation given before - about it being a newer model... it doesn't make sense... how does that translate to "no download available".
also, if it was a valid point - we would have had that download with the release of 10.9.1 - which we don't. -
I tried to download the latest OSX for my iMac - Mountain Lion.
This is the message that I received:
"We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed."
What does this mean?The only thing that worked for me was to boot in safe mode.
Power down. Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore.
No trouble at all once I did this.
Reminder: create full backup before you upgrade OS
Hope it helps. -
i tried upgrading my macbook but troublesome to upgrade. It appears "we could not complete your purchase". besaide says, the product didtribution file could nto verified and may be damaged or not signed. in view of the above, kindly advise me.
Did anything download or are you getting this when trying to install?
Try booting into the Safe Mode and do the installation there.
Safe Mode
Safe Mode - About
There are various suggestions in this discussion. You might start with the last post first.
https://discussions.apple.com/thread/4136660?start=30&tstart=0
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