HT201364 why, i cannot get the free upgrade for mavericks

in app store there is a message on update tab: os x mavericks and there is a button with the message "free upgrade", but when i pushed that button there is a message that "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed"
Why is it happen
thanks

http://www.apple.com/support/mac/app-store/contact/

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