HT201365 forgotten ipad passcode but cannot restore because find my phone/ipad is activated, any help
iv forgotten the passcode on my ipad 4 useing ios 7 and when i try to restore using itunes on my pc a message appears saying that the find my ipad feature needs to be switched off first on the ipad, unfortunately i cant get into the ipad to do this, any help please.
Hello emilyg06,
Thank you for using Apple Support Communities!
Take a look at this article about what to do if you have forgotten your Passcode:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Try this first:
Connect the device to the computer with which you normally sync and open iTunes.
Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.
If the device is still disabled, or if iTunes does not automatically sync your device, sync the device with iTunes.
If you have chosen to encrypt your backup, it will contain the passcode. Disable backup encryption before restoring from backup. Learn more about iOS backups in iTunes.
When the backup and sync is complete, select Restore from Backup and choose the most recent backup of your device.
And this section if the above does not work.
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
All the best,
Sterling
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forgot passcode on ipad and i cannot restore because it says ipad not connected to net
If You Are Locked Out Or Have Forgotten Your Passcode or Just Need to Restore Your Device
1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. iOS- Understanding passcodes
If you have forgotten your Restrictions code, then follow the instructions
below but DO NOT restore any previous backup. If you do then you will
simply be restoring the old Restrictions code you have forgotten. This
same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
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But, as you don't have your computer you usually synced to:
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
copied from iPhone and iPod touch: Wrong passcode results in red disabled screen
Message was edited by: Ingo2711 -
Iphone is locked but I can't restore because "find my iphone" is on. I'm prompted to turn it off in settings but, obviously, I can't because I'm locked out due to too many incorrect passcode attempts. What should I do? PS: I downloaded IOS7 today. My passcode was never enabled! But after I installed the new software it automatically turned it on. I hadn't used it in so long, I couldn't remember my last passcode, hence the lockout.
Hello 199Seth
Reset the password and that will take care of activating your iPhone.
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
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read this article to give you direction how to put your device into recovery mode.
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good luck!
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