HT201365 i forgot my password to access the iphone , i want to restore it and it gives a message that u must turn off the "find my iphone" first ..... i turned it off through my computer to the icloud site , but its still gives me that message . what to d

my iphone4 is locked and i forgot my password . i want to restore it and it gives me a message on itune that u need to turn off the find my iphone first to restore ur phone. i turned it off through my laptop on icloud site , but it still gives me the same message . What to do now ???

iOS: Forgotten passcode or device disabled after entering wrong passcode

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I just bought a macbookpro. And trying to sync my iCloud music to my iTunes. I've already "authorized" this computer to my iCloud account but It still won't play my music that I've oreviously purchased. What do I do?

I just bought a macbookpro. And trying to sync my iCloud music to my iTunes. I've already "authorized" this computer to my iCloud account but It still won't play my music that I've previously purchased. I know this isn't a matter of having tI many devices on one account because I only have my phone and now this laptop on it. What do I do?

The warranty entitles you to complimentary phone support for the first 90 days of ownership.

I have the activation problem to. I deleted my iPad from my iCloud account but its still asking for the linked apple id, but there is no iPad linked to Find My iPhone so i wanted to ask what to do

I have the activation problem to. I deleted my iPad from my Find My iPhone account but its still asking for the linked apple id, but there is no iPad linked to Find My iPhone so i wanted to ask what to do. I can't use the apple id Apple is asking for because my iPad is not linked anymore.

Hi JL Kamsoerie,
Try using the information in this article to help you troubleshoot this issue with the Activation Lock on your iPad:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

My computer says it's authorized, but i still get an error message that i need to authorize it.

i am trying to download my music onto my ipod. i just updated it tonight and it took off all of my music and my apps. when i go to click on the app, it doesn't come up. and also, in itunes, i am trying to sync my ipod to my mac and a message comes up that my computer isn't authorized to play this music, but in all actuality, it is authorized. can anyone please help me with getting my apps back and getting my music to downloa off my mac onto my ipod touch?

Hey colorado65,
Follow the steps in this link to resolve the issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
When you uninstall, the items you uninstall and the order in which you do so are particularly important:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
All the best,
Delgadoh

I am trying to restore my daughters iPhone because she forgot her passcode. I'm stuck because iTunes is telling me to turn off Find my iPhone in iCloud settings but I can't do that because the phone is locked. HELP!

I am trying to restore my daughters iPhone because she forgot her passcode. I'm stuck because iTunes is telling me to turn off Find my iPhone in iCloud settings but I can't do that because the phone is locked. HELP!

iCloud: Remove your device from Find My iPhone - Support - Apple
Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud).If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
Click All Devices, then select the device.
Click Erase device, then enter your Apple ID password. Because the device isn’t lost, don’t enter a phone number or message.If the device is offline, the remote erase begins the next time it’s online. You’ll receive an email when the device is erased.
When the device is erased, click Remove from Account.All your content is erased and someone else can now activate the device.

I wanna buy an iPhone 5 on ebay and it says iCloud locked so i wanna know if i reset the phone through mac computer will the iCloud unlock

i wanna buy an iPhone 5 on ebay and it says iCloud locked so i wanna know if i reset the phone through mac computer will the iCloud unlock

There is no known way to bypass an iCloud Activation Lock. http://support.apple.com/kb/PH13695

Yesterday, I plugged in my iPod to sync, and my computer opened iPhoto as it always does. It obviously recognized the device, but the iPod sis not appear in iTunes and I therefore could not sync it. Is there a setting I may have accidentally turned off?

and my computer opened iPhoto as it always does. It obviously recognized the device, but the iPod sis not appear in iTunes and I therefore could not sync it. Is there some setting I may have accidentally turned off?
Also, today, there seems to be no sound coming through either my internal speakers or my headphones, and not just in iTunes. I doubt these two problems are related, but perhaps there is something beyond coincidence and an old computer?

but the iPod sis not appear in iTunes and I therefore could not sync it.
Try reinstalling the AMDS > iTunes: How to remove and reinstall the Apple Mobile Device Service on Mac OS X
there seems to be no sound coming through either my internal speakers or my headphones, and not just in iTunes
For sound issues check System Preferences > Sound
Make sure the Mute button is not selected.

I need to get my brothers itunes off his old phone i already reset it to factory settings but its still telling me i have to enter the apple id and password and we dont know it

i need to get my brothers itunes off his old phone i already reset it to factory settings but its still telling me i have to enter the apple id and password and we dont know it and doesnt remember the information that he put in itunes to do it

I guess that the only problem is, that the iphone is already connected / related (or whatever... I´m german) to an apple ID. and if he could go in the ITUNES account, he/they could get rid of that by DISCONNECTING
please try
okay... its in itunes to com to the point to disconnect the device from the cloud.
I thought they still could hat any auto login on the mac ?!
sorry if I was wrong

I got an android, turned off my imessage on my iphone and deactivated the iphone through apple support but I still don't get messages from people using iphones. What's wrong?

I got an android, turned off my imessage on my iphone and deactivated the iphone through apple support but I still don't get messages from people using iphones. What's wrong?

Go ahead and call AppleCare at 1-800-692-7753 and ask them to revoked your certificate

HT4539 I recently changed My apple I.D because i forgot my last one's password, but i still have apps that need the Old I.d's Password for updates. How do i Update these apps?

I recently changed My apple I.D because i forgot my last one's password, but i still have apps that need the Old I.d's Password for updates. How do i Update these apps?

i have this problem to. can anyone help?

Recently I changed my apple id but forgot to change my icloud account. I also have Find My IPhone activated. I tried to delete my ICloud account but first I need to switch off my Find My iPhone, to complicate this I can no longer access prev email account

Recently I changed my apple id but forgot to change my iCloud account.
I also have Find My Iphone activated. My old apple id was an old work email address no longer in use nor can be accessed.
I need to be able to turn off Find My Iphone in order to then delete my iCloud account, I need to include my apple id password to turn off Find my Iphone.
Is there a way around this?
Thanks in advance.

helpmeIphone5s wrote:I also have Find My Iphone activated. My old apple id was an old work email address no longer in use nor can be accessed.Thanks in advance.
Please go to website address: www.idapple.com Go to the blue tab that reads Manage apple id. From there you will have the option to change personal information of your apple id. The fact that the email address you used to create the apple id is no longer accessible as far as an email address goes will not disable you from changing information as part of the apple id account. However to disable the find my device you will need to be able to access this apple id login. Once you are able to access the old apple id account this then will allow you to access the icloud services by going to www.icloud.com from there you will login with your old apple id once logged into icloud.com and you have chosen the correct device you then can erase all contents of the device which then will disable the find my device.
This is one way of doing it. The other way of course would be for you to login to your icloud on your phone using the old Apple id and from there provided you are able to login with password you then can simply disable the find my device inside the icloud account.
Good luck Friend.

I am unable to change or delete my iCloud ID, it is prompting sign in using an old email address that used to be my Apple ID, others have had this same problem but the answer seems to be to delete the iCloud account but I can't do that.

I am unable to change or delete my iCloud ID, it is prompting sign in using an old email address that used to be my Apple ID, others have had this same problem but the answer seems to be to delete the iCloud account but I can't do that, because when I select delete account it prompts me to sign in on the old email address which doesn't exist anymore!! Please help!

Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

HT4865 Have tried to verify my icloud account, but its not working the Verifying screen is just scrolling round, but not doing anything

Have tried to verify my icloud account, but its not working, the Verifying screen has been scrolling for ages now, it seems stuck, but it wont let me do anything, please help

" I ordered the Snow Leopard software and tried installing it, but it stopped and said to clean the disk."
First off, your installation disc is in all likelihood faulty.
This has been a known issue in the past:
Faulty Snow Leopard install discs - Apple has no timeline on ...
http://store.apple.com/us/help/returns_refund#policy:
*You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

HT1212 my ipod screen is cracked and i can't sync my ipod on to itunes becauseit it is locked with a password and i can't enter the password because the heat sensor is messed up and i don't want t restore it and lose everything so how can i get passed tha

My ipod screen is cracked and i can't sync my ipod to itunes because it is locked with a password and i can't enter the password because the heat sensor is messed up on the ipod becasue of the screen and i don't want to restore it and lose everything. What can i do?!

All you can do is to restore and thus erase the iPod unless you can get a data recovery company to preserve the data.
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

Firstly, I can't open iPhoto on my macbook as of a few days and could it have anything to do with a problem I have updating my iPhone's software as I've downloaded extra iCloud storage but I still can't get the iPhone to recognise the space for software

Firstly, I can't open iPhoto on my macbook as of a few days and could it have anything to do with a problem I have updating my iPhone's software as I've downloaded extra iCloud storage but I still can't get the iPhone to recognise the space for software

No. With the amount of information you've provided it's impossible to offer a potential solution. We can't see your computer so we need to know the details of your problem and setup, i.e.:
what version of iPhoto are you using?
what system version are you running?
what do you see when iPhoto opens?
what fixes have you tried?
where is your library located?
did you apply any updates or upgrades just prior to the problem occurring?
are you running a "managed" or "referenced" library?
what type of Mac?
how much free space on your boot drive?
For the iPhone issue ask in the iPhone forum.
OT

HT201365 i forgot my password to access the iphone , i want to restore it and it gives a message that u must turn off the "find my iphone" first ..... i turned it off through my computer to the icloud site , but its still gives me that message . what to d

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