HT201365 I just updated my brand new iPad and when it asked me my password I put it in and it didn't respond so I did it again but to no avail until the inevitable happened and now it's disabled,what can I do???
After updating my new iPad and putting in my password at least 4 or 5 times it locked me out,do i need a new pass word for the update?Bob Walsh
i forgot my apple id and now when i reset my phone .... in setup process its askin the apple id but i forgot it what to do now
Similar Messages
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I have just bought a brand new Ipad mini and started setting it up. I had updated to os7.4 and after it finshed installing I had to leave it before answering all the set up questions. When I switched it back on it asked me for a pass code which as far as I'm concerned, hasn't been set up yet. Anyone know whats going on!
Hi robertbpage,
Thanks for using Apple Support Communities. If the iPad mini is asking for a password that you do not know, this article has steps you can take:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Cheers,
- Ari -
Error code 1013 after updating a brand new iPad 3G 16GB
Hi all,
I've got my new iPad today and over excited I've attached it to iTunes (v 10.1). It asked me to upgrade to the new OS and I did. After that it gave an error and told me that I had to recover. Now i'm trying to recover it all night and I still get the error message:
The iPad couldn't be recovered. There has been an unknown error (1013).
Has anybody seen this error before? And if so, what's the solution. It's a brand new iPad and I haven't got a clue what's wrong.
Kind Regards,
RobHi Graham,
Yes that should explain it. I've found that article earlier today. The following doesn't solve it off course:
+Error 23, 28, 29, 1002, 1011, 1012, 1013, 1014, 1611: These errors may indicate a hardware issue with your device. Follow the steps in this article and also attempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. If the MAC address is missing or the IMEI is the default value (00 499901 064000 0), this can also confirm a hardware issue.+
I have tried connecting on a different USB port, trying a different Windows laptop. I even went to my parents house to attach it to their Mac. Not solved yet. I'm a bit desperate. I've called the Apple Custumer Desk, but they couldn't help me either. They want me to sent my iPad to them and I will get it back in two weeks. But I'm not believing that it is a problem with the hardware...
any ideas? -
I just bought a brand new I pad 2 in New York from the apple store in grand central. I got to Scotland and am trying to get it to activate and it keeps saying activation failed :( help !!! Please x
If it is brand new, bring it back to Apple before the warranty expires, if you are using iTunes on a Mac.
If the Apple Genius Bar is 10 hours drive away then I would suggest, when you want to sync, disconnect from Internet, stop your Antivirus and sync your Ipod.
Very advisable to disconnect from Internet when you stop any Antivirus program. -
I am trying to install new software on my Imac and my keychain asks for my password, I type it in, it says it is wrong, I do it again, wrong, it gives me a hint, same one I have been using, wrong again, so I cannot get the new soft ware to download, how do I get my passwork on the keychain to work or how do I change it?
What model iMac and what version of the Mac OS is installed? "About this Mac" from the Apple menu is a good place to start.
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I just updated my brand new iMac and now I get a white screen
I just updated my new iMac and all I get is a white screen. It went from installing to the white screen. I can do nothing but shut it down by pressing the on/off button. When turned back on I get the white screen again. What happened? What can I do about it?
If the system is less than 14 days old, you said it was "Brand New", take it back and get a refund and then buy another. Apple has a 14 day No questions asked return policy for full refund. Take advantage of and get a system that works correctly. The one you have certainly isn't.
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hi there
when I open the icon "Ipod" or music, the orange one with a note basically, on my brand new Ipad2, if I check in the voice "others", I cannot find podcast, ItunesU,books to listen (audiolibri in italian) and collections; I can see only genres and composers.
How can I fix this?
thanksthanks for answering me.
i downloaded podcasts from the ipad but I cannot see them any more. I connected my ipad to my mac, synced it and in fact in my itunes (of the mac) i can see what I had downloaded in the ipad...it is quite strange. is there the possibility that podcasts downloaded require some specific software to be seen in the ipad? my ipad has got the latest sw anyway (5.0.1)
thanks -
My brand new iPad 2 3G is asking for code.
I'm not able to "open" it, as first thing it does is asking for this code. Is it the sim-card code it's asking for`? Got it as a gift, I will only use it inhouse so I don't intend to bay a sim card for it. Or is it any other code ?
It will not be the sim card, because the message would read as 'no sim card installed' and you can still get into your iPad.
The code is possibly the passcode your are seeing, which is similar to a password except it uses numbers.
And who ever gave this iPad to you, they will need to supply you the passcode. If not, then you will need to restore the iPad through iTunes as a new iPad.
If it's not the passcode then please let us know exactly what the message says. -
Setting up new Ipad and it asked for Apple ID but no password. Next screen says ID is being used. Reset password? Why? How do I go on with setup?
You do not have to enter an Apple ID in order to set up an iPad. You can do that after the device has been activated. Can you back out of the setting and remove the Apple ID then move forward and deal with it after the iPad is activated?
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i have just bought a brand new ipad 2 and i cant get it to sync with itunes on my pc, running windows vista. Tried all the stuff on the itunes diagnostics but still cant get itunes to pick it up. Any ideas.
Try both of these -
Connect your iPad to your computer
Open My computer / Computer
Locate the Apple camera icon
Right click on it and go to Properties
There should be a place to set what will happen each time the device is connected, set it to do nothing.
http://support.apple.com/kb/TS1538 -
I have just dropped my brand new iPad when the smart cover slipped. Any ideas on cost to replace screen as it has shattered. Thanks in advance.
Flat rate $299.
Actually, they won't replace the screen, they'll replace it. The following is a C&P from the link that I gave you.
"If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below." -
Brand new iPad mini won't turn on
I just got a brand new iPad mini not even 24 hours ago. I've taken absolute perfect care of it and its been working fine, but I was just listening to music on it with the charger plugged in, and all of a sudden it just blacks out. I've tried everything including pressing the on/off and home buttons at the same time but nothing works. Please help!!!!!!!!
Try a reset:
Hold the Sleep and Home button down until you see the Apple logo. -
Brand new iPad (bought today) stuck in restore mode.
I just purchased a brand new iPad 32gb Wifi. I had it working great and was loving it. I put it down on the couch next to me in sleep mode and a minute later I look down and it is on the "connect to iTunes" screen. I tried to do a restore multiple times and keep getting errors 9 or 28 during the restore process. Is my iPad a lemon???
After about 20 attempts last night, letting it charge overnight, and then another 5 attempts this morning (no exaggeration!), it finally restored. In the process of syncing all the data (which I'd already loaded yesterday) but it appears to be working normally again.
I'd just like to know if there is anything to be worried about. The iPad was asleep when the "connect to iTunes" message first appeared. I'd really like to know the root cause of this issue to be sure it won't happen again. I travel alot and the whole point of buying this $600 toy was to enjoy it while traveling. If this is going to happen again while I'm away from a computer, I might as well return it. -
Brand New iPad does not turn on
Hi,
I just got a brand new iPad 3d + WiFi 64GB and i just can't turn it on. These are all the things I had done:
1. Charged for 8 hours at least with the 10w charger. During the charging, the white apple logo just stay flashing on the ipad screen (about 5secs on and 10secs off).
2. Computer up to date; Itunes latest version ; did restarts (both mac and ipad), force reset, changed several cables and tried syncing with 2 other macs and one pc, still nothing happens when ipad is connected to the computer.
3. Without the charger, no sign of life for ipad.
Anyone has similar issues like me and how do you resolve it?That stinks. Try this: hold down the home button and the power button at the same time for 15-20 seconds. If you don't eventually see an Apple logo - you have a bad unit and need to take it back from where you got it.
Good luck. -
Brand new iPad Mini Retina- dead out of box
Just got a brand new ipad Mini retina and it won't turn on. Have tried all kind of reset button combos and nothing. Any suggestions or is it really dead? Have an appt at Apple Store in the morning, but would love to resolve it before then.
It's possible that its battery is totally dead. Try plugging it in and let it sit for an hour or two and see if there are any signs of life. Even if it does come back, I would still keep that appointment and get it checked out because normally iPads have a charge when you unbox them.
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hi gud eve..my ipad was disabled.wat can i do for my ipad to open it again..than you..i alreary tried to turn off and turn on...