HT201365 my activation lock is on and it was turned on with an old email address. I don't remember the password I used for that email. What do I do?
Activation lock was turned on with old email address. I no longer have access to that email and I don't remember password. What can I do?
Reset the password: http://support.apple.com/kb/PH2617. If you have trouble, contact the Apple account security team for assistance: http://support.apple.com/kb/HT5699. There's no way around activation lock. You won't be able to activate it without the password.
Similar Messages
-
TS1702 my daughter lock her ipod and don't remember the password, how do i get to reset?
my daughter lock her ipod and don't remember the password, how do i get to reset?
Connect the iOS device to your computer and restore via iTunes. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
i have entered the wong password on mi iPad 2 too many times and it says disabled connect to iTunes so when i plug it into the computer , iTunes says pad locked cannot sync until you unlock the iPad but i don't remember the password nor can i put it in
You have to restore the device within iTunes. You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.
iOS: Wrong passcode results in red disabled screen
This will tell you how to restore
iTunes: Backing up, updating or restoring iOS software
If you cannot restore that way, you may have to use recovery mode
iPad: Unable to update or restore -
My iPhone 4S (iOS8) is locked to ex's iCloud account (but to my credit card!). I don't have the password. How can I change it to my new iCloud account?
My phone shows my name plus iCloud old iCloud account. My kids' new iPads show my name plus my new iCloud account. But both accounts show my children as "family" associated with them.
Basically, I need to change the iCloud account on my phone to my new one. But I'm not given that option.
Help and thanks.Hi and thanks. The password on the old iCloud account doesn't work and my ex-husband says he doesn't know what it is -- and that he's not getting emails to reset the password. I tried using the rescue questions and even the birthdate isn't working. I think he's changed it to keep me out, but it's charging my credit card account.
-
My e-mail has changed, but I purchashed some songs in iTunes using my old e-mail address as my account name... so when I try to play the sonngs I bought and paid for - it keeps asking me to authorize my PC first, but I don't remember the password! And since the old e-mail address is no longer active, I can't even chenge the password- becasue it's sends the link to do so via e-mail! Even when I use the "ask personal questions" option to verify and it asks me for my date of birth, I put it in and it still won't acccept.
Hello there, loupar.
The following Knowledge Base article offers up just how to change your Apple ID for the App Store on your iOS device:
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht1311
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
My icloud and Apple ID aren't the same email address. My phone wont let me change my icloud email. I don't know the password to my icloud account, and every time I try to email myself the password, it doesn't go through.
Welcome to the Apple Community.
Your Apple ID and iCloud email address don't need to be the same, you can't change an iCloud email address.
Also check your Mail rules and filtering, the verification mail may be going to a junk folder or even being deleted altogether. You may also wish to contact your mail provider to see if their spam filters are removing the email before it gets to you. -
I have an iCloud email and Yahoo email on my iPhone that is now old as hacked and unused. I can't access anything as it asks for that account info and I don't remember the password etc. How do I delete and replace it with my new iPad email? ! Help..
Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan. -
The apple ID on my phone is differnt from the one on ICloud. I have gotten married and changed my ID for Apple. My ICloud ID is correct in my PC but my phone is incorrect. I don't remember the password for the ID for ICloud. How do I change the ID???
Welcome to the Apple Community.
Did you create a totally new ID or just change your old one. -
There are quite a few songs, videos, television shows, and movies I purchased years back, well before the cloud with two different user id's that I don't remember the passwords for, and when I try and get to the security questions, it says the information doesn't match. I'm ****** because I'm sure they will have some convenient excuse for not getting me out of this mess with my new laptop, but as long as my old one works, I can still access the previous library, where EVERYTHING plays. How can the new laptop not be recognized when I had all of the information transferred from the old laptop? Now I have to hope my old laptop doesn't crap out for a few years longer!!
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option? -
I can not update several of my apps that i have purchased a while back in my Apps Store on my MacPro. Because it keeps using my old @me account for iTunes and i don't remember the password or security question, Please help?
Hi AlphaCentori,
If you are having issues accessing the Apple ID that was used to originally purchase those apps, you may find the following article helpful:
Apple Support: Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Regards,
- Brenden -
Hello! I have a macbook air and my apple ID is using my old email that I don't remember the password to. I want to switch it to my most recent email. How can I do this?
Change your old Apple ID using this link:
https://appleid.apple.com/
Click the blue Manage your Apple ID button.
Its password is unrelated to the password you use for the email associated with it.
If you don't remember the Apple ID password, click the Reset your password link.
I already have a new apply id that is set on my phone and ipad. I just want to switch it to that one...
You cannot change your Apple ID to another one that is already in use - in this case, the one you created for your iPnone and iPad. Decide which Apple ID you want to keep. If you need to change it, change it - don't create a new one. -
I can't sign into iCloud because my Apple ID doesn't work there. For some reason it gave me a .mac email and I don't remember the password. When it gives me the option to reset my password, it's my Apple ID password which I don't want to do. I have ended up chaning my Apple ID 3 times lately and I still can't get to my cloud management. What do I do?
Check if your Data and Time, and Time Zone are set to automatically: OS X Yosemite: Set the date and time on your Mac
Is this issue also appearing on new user account:
Isolating an issue by using another user account - Apple Support
Mac OS X: How to troubleshoot a software issue - Apple Support
Is this issue also appearing in safe mode: OS X: What is Safe Boot, Safe Mode? - Apple Support -
My I pod is disabled and i don't remember the password but it doesn't give me another option.
please help!Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I am trying to update and restore my iPod touch back to factory settings but i can't remember the password for the screen, How do I reset the password?
Connect the iPod to the computer and restore via iTunes. If necessary, place the iPod in Recovery Mode to allow the restore.
-
The password I use for installing downloaded applications or installing basically anything isn't working but I didn't change it or let alone touched it. How do I fix this? I'm on an iMac 21.5 inch Mid 2011 and Mac OS X Version 10.7.3
I've no idea why it has stopped working, but you could reset it:
http://osxdaily.com/2011/08/24/reset-mac-os-x-10-7-lion-password/
Maybe you are looking for
-
Help: Upgrade To OS6 Concerns and Many More!!!
Hi, I just got this phone last saturday and I have been trying to upgrade it to OS6.. I have failed all known attemps that I have read in this forum, ie deleting the 'vendor.xml' and running the apploader.. I have made sure that during each process I
-
Unable to create Source system
Dear Experts, While creating source sytem in BW i am getting below error *You have no authorization for basic types (activity 01)* Target system is CRM , Client is opened , security people are saying they have give all authorization . could som
-
When i export my sequence with H.264 from FCP all the blacks seem to be washed out, anyone else on this forum find this happens to them? is there anyway to correct it?
-
Scanner driver non-availability
I have an old scanner (Microtek ScanMaker 4800). It is not recongnized by my Mac (Mac OS X Lion 10.7.5). Scanner has no problem and is working correctly with Windows OS PCs. Scanner manual says that scanner is compatible for Mac. Driver software for
-
Had been using CC for a while. Decided to cleanup, uninstall Photoshop10 and 11 for use elsewhere. When I uninstalled, evidently I deleted some CC files and now CC won't run. I've reinstalled Creative Cloud app which shows CC, Bridge and extension