HT201365 My wife can't remember her passcode and now it says it is disabled! What to do?
My wife can't remember her passcode and it says her phone is disabled! How do I bypass the passcode
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
Similar Messages
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My daughter can't remember her passcode, and she has never synced it. Is there any way to restore it without losing all the apps and music that were downloaded?
If you can't remember the Passcode, you need to restore the device from the computer it was last synced with.
Follow the instructions for putting the device in recovery mode > iPhone and iPod touch: Unable to update or restore
If you are a resident of the U.S., have iTunes 10.3 or later installed, and iOS 4.3.3 or later, can re download iTunes purchases for free.
So retore the iPod, then re download the iTunes media.
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Please help. I can't use my iPhone 4G with it's updated new iOS7. I can't remember my passcode and it stays at "iPhone is disabled". Have I lost the use of my iPhone forever? It's an iPhone not iPad.
Message was edited by: diana135HT4061 Help! I've updated my iPhone 4G with the new iOS7 update and entered the passcode in it and now my iphone is diabled because I can't remember the passcode and the screen keeps showing "iPhone is disabled". Have I lost ever having no access to my iPhone?
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My 8 year old can't remember her passcode on her ipod touch(4G). It has locked her out and she can't use it!! How do I fix the problem??? Please help!!!!
Place the iPod in Recovery mode and connect to the computer and restore via iTunes.
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please help me my sister live in USA give me Iphone 4s in my birthday.But It was 2years i can't remember her ID and password icloud and now i restore but i can't active please help me
The only person who can help you is your sister.
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I can't remember my passcode and have disabled my iPod Touch. How do I get it reset?
I can't remember my passcode and have disabled my iPod Touch. How do I get it reset?
Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
I opened an itunes account then forgot my password. I opened a new account now I would like to combine my two accounts into one but I still can't remember my password and now I have a new email account. Help!
You can't combine accounts but help here Apple ID FAQ's for resetting your Apple ID password.
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My daughter has managed to forget her new passcode and now it says iphone disabled connect to itunes, but it wont let me....help!
Hi there esbrewer,
You may find the troubleshooting steps in the article below helpful.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
If the device is not being recognized in iTunes, take a look at the article below for some additional troubleshooting steps.
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
-Griff W. -
i forgot my password to sign on my ipod and now it says ipod is disabled please connect to itunes. however, it wont letme pass that screen. how do i reboot this ipod?
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
A friend gave me her old iphone 4 but could not remember the passcode and the phone is disabled. How can I reset the passcode?
In HT1212,
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device. -
HT4113 Hi I can't remember my passcode and I don't have access to a computer, help??
Help I can't remember my passcode so can't access my ipad, I don't have or have access to a lptop or PC
If the iPad was running iOS 7, iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
My cousin wants to open her phone 5s but she cannot remember her password and she doesn't want to lose everything on it. She didn't sync it to any computers or have an icloud account. What should I do?
If she cannot remember the passcode, then she has to restore the device. If she did not backup the phone before this, she will lose all of her content. The only chance would have been if she had synced to a computer, but you say she did not.
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Does anyone know how else my niece can get into her iPod, she forgot the pw and the directions online didn't help at all??
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problems, what exactly happens or does not happen and where in the instructions. -
HOw can I restore my sons itouch to original settings without going through iTunes restore? When I plug into iTunes it will never complete the update/restore without timing out? He can't remember his password. I can't get my iTunes to update to the newest level either without timing out. Please help!
The thread title differs from the original post, sorry for the confusion. I read password instead of passcode.
The only way past a passcode lock is by entering the passcode. Refer to HT1212 iOS: Wrong passcode results in red disabled screen:
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup).
If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.
As for timing out during the restore...
If there isn't any antivirus or firewalls in the way, I would try restoring from a different user account or even a different computer. If still unable to restore without timing out, I would try a different network. -
i have disabled my phone how do i get it off cant get onto my phone at all because i need to put a passcode in and wont accept the one put in and now i have disabled it dont know what i can do to sort it out
Hi Yvonne230,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212?viewlocale=en_US
Cheers,
- Judy
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