HT201376 Granddaughter somehow reset my computer back to the original settings, cleared everything..can it be recovered?

Granddaughter somehow reset my computer back to the original settings, cleared everything..can it be recovered?

Is it possible she simply created a new user account?
Open the hard drive by double clicking its icon on the desktop (assuming you have these turned on to show). Double click the Users folder. Is there more than one account there? Is your original account still there?

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Recently had to reset my computer back to factory default settings

I recently had to reset my computer back to factory default settings due to a possible keylogger hidden somewhere on my computer. When I did this, I forgot to transfer all of my songs onto my iPod before I did it, which wiped all of my songs off of my computer. I recently re-installed iTunes and I need to know if there is a way to recover the songs I had purchased previously?
Whenever I try to "Buy Song", it takes me to the receipt of the song, but won't download it. Any suggestions?

have a look here: http://discussions.apple.com/thread.jspa?threadID=1305197

When I edit a song in itunes (i.e change the year) on purchased songs, the next time I return to itunes, the information has reverted back to the original information. How can I change that?

When I edit a song in itunes (i.e change the year) on purchased songs, the next time I return to itunes, the information has reverted back to the original information. How can I change that?
When I purchase ITunes music, and it is a song from a Greatest Hits album, the Year of the song shows the year the CD was released and not the year the song was released (i.e. a song may be from 1986, but the Greatest Hits album was released in 1999, so my songs in ITunes show 1999). So, I go into each of those songs and change it to the year that I want to be displayed. As long as I don't exit out of ITunes, it will show the year that I changed it to (i.e. the 1986 year in this case). But if I exit out of ITunes and then return to ITunes, the year reverts back to 1999. The same happens if I change the genre of a song from, say 'Pop' to 'Alternative', it will revert back the next time I log in.
Oddly enough, as soon as I right-click on that song to change it back, the year/genre that I had entered returns.
How can I make it so my changes are permanently displayed as I want them? This is pretty annoying when I try to find a song on my Ipod under a certain genre, but it doesn't appear in that genre because the incorrect information gets synched to the Ipod.

Make sure that these two options in Edit > Preferences > Store are turned off:
Then exit iTunes and open it up again. Your metadata entries should then be persistent - with these options checked iTunes will be comparing what you have with the information held in the iTunes Store, and will overwrite with the latter for Store purchases (and if you have iTunes Match). If you have any iOS devices you should also turn off Show All Music under Settings > Music.

I am trying to reset my 4s iphone to the original settings and erase all my content. It is asking for a passcode which i have not used before. How/where do I get the passcode?

I am trying to reset my 4s iphone to the original settings and erase all my content. It is asking for a passcode which i have not used before. How/where do I get the passcode?

It needs the restrictions passcode. You or someone with physical access to the phone had to set it. It can not set itself.

I have restored my Ipad 2 back to the original settings, but now I am having trouble downloading all of my apps and updating them.

I have restored my Ipad 2 back to the original settings, but now I am having trouble downloading all of my apps and updating them. However, if I am connected to my laptop; I can copy the apps back onto my Ipad, but that doesn't solve the update problem. PLEASE HELP!!!

If you have enabled iCloud and PhotoStream, you may be able to find them there.

How can you turn your computer back to the factory settings?

I wanted to reboot my laptop but when i didn't backup my files and then i just went and reboot my laptop and then my recovery disc two doesn't work and when i stop the rebooting and try to go back to the startup it said the bootmgr is missing, so i try to go and reboot my computer again but then it said that factory image has a error or something like that, what do i do to return my laptop back to the factory settings?

Hi,
It looks like you have to order a Recovery dics set from HP. Please use this:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07143
Regards.
BH
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How do I reboot everything back to the original settings? HELP!

The only discs I have is the MAC OS X and the applications install DVD. I would like to restore everything back to it's factory settings deleting everything from my mac. How do I do this?

Insert the Mac OS X DVD, choose Disk Utility from the Utilities menu, erase the drive, install the OS, and if desired, use the Applications DVD afterward.
(57103)

I have a virus on my macbook pro. Can I somehow reset my computer to get rid of it?

I have a MacBook Pro, OS X 10.9.4 (purchased late 2011). I am certain I have a virus. I was wondering if it is possible to reset my computer back to factory settings to get rid of the virus? So far I have removed/deleted photos and documents I have created, but I am afraid to delete a file that might be important.

EtreCheck version: 1.9.15 (52)
Report generated August 26, 2014 at 8:04:08 AM CDT
Hardware Information: ?
MacBook Pro (13-inch, Late 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.4 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information: ?
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 38 days 16:41:3
Disk Information: ?
ST9500325ASG disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (369.17 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
OPTIARC DVD RW AD-5970H
USB Information: ?
Apple Computer, Inc. IR Receiver
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Configuration files: ?
/etc/sysctl.conf - Exists
Gatekeeper: ?
Mac App Store and identified developers
Startup Items: ?
HP IO: Path: /Library/StartupItems/HP IO
Problem System Launch Daemons: ?
[failed] com.apple.wdhelper.plist
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[running] com.avg.Antivirus.infosd.plist Support
[running] com.avg.Antivirus.services.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[not loaded] com.vsearch.daemon.plist Support
[running] com.vsearch.helper.plist Support
[running] Jack.plist Support
Launch Agents: ?
[running] com.avg.Antivirus.gui.plist Support
[running] com.epson.eventmanager.agent.plist Support
[loaded] com.hp.help.tocgenerator.plist Support
[running] com.vsearch.agent.plist Support
User Launch Agents: ?
[loaded] com.google.keystone.agent.plist Support
User Login Items: ?
HPShortcutManagerStartup
EpsonLowInkReminderAgent
Director Docker
HP Scheduler
Internet Plug-ins: ?
Google Earth Web Plug-in: Version: 6.1 Support
Default Browser: Version: 537 - SDK 10.9
NP2020Player: Version: 5.0.4.0 Support
RealPlayer Plugin: Version: (null) Support
Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Outdated! Update
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0
SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 Support
Photo Center Plugin: Version: Photo Center Plugin 1.1.2.2 Support
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User iTunes Plug-ins ?
TuneUp Visualizer: Version: (null) Support
3rd Party Preference Panes: ?
Flash Player Support
HP Scanjet Support
Time Machine: ?
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Time Machine not configured!
Top Processes by CPU: ?
      4% WindowServer
      1% locationd
      0% kav
      0% SystemUIServer
      0% AVG
Top Processes by Memory: ?
172 MB com.apple.WebKit.WebContent
86 MB com.apple.IconServicesAgent
78 MB Safari
74 MB Mail
45 MB WindowServer
Virtual Memory Information: ?
33 MB Free RAM
768 MB Active RAM
741 MB Inactive RAM
1.05 GB Wired RAM
36.97 GB Page-ins
1001 MB Page-outs

Time Capsule error 22 - My time capsule was working fine and didn't notice anything wrong with it until it stopped backing up about two weeks ago. I never changed anything like computer names or the Airport settings. All I get is the following: The backup

Time Capsule error 22 - My time capsule was working fine and didn't notice anything wrong with it until it stopped backing up about two weeks ago. I never changed anything like computer names or the Airport settings. All I get is the following:
The backup disk image "/Volumes/Data/Linda's Computer 1.sparsebundle" could not be created (error 22).
I tried resetting the Time Capsule and connecting with an ethernet cable, although the Ariport Utility says everything is working fine through WiFi.

If the light will not turn on the TC is dead. No matter that the hard disk is running.. it should only run at start up or when it is accessed not constantly.. that means the board in the TC has failed. Apple do not repair them.. They will replace it under warranty or applecare.
If you have gone over the 12month warranty it will still be covered if you have applecare on any computer or an Apple TV. In fact the cost of the apple TV plus apple care is still cheaper than buying a new TC.. so it is a route some people are taking.. certainly depends.. in some places like Europe or Australia now, there is a recognition that statutory warranty must be longer on a product that is premium to the market. 12months is not good enough. Apple will sometimes listen.
They might be fixable but I do not know how.

HT1267 I need to reset my phone to it's original settings after backing it up, but it has been locked for months and I can NOT remember the password. What do I do??? It's an iPhone 4

I need to reset my phone to it's original settings after backing it up. It has been locked for several months and I do not remember the passcode. How do I do this??? HELP!!!

-Options for when an iOS device gets locked because of forgotten password-
Restore (and reset password) on your device by connecting it to the last computer to which it was connected:
iTunes: Backing up, updating, and restoring iOS software - http://support.apple.com/kb/HT1414
If you cannot connect it to the computer to which the device was last connected you will have to use recovery mode to completely reset the device, losing all data:
iOS: Unable to update or restore - http://support.apple.com/kb/HT1808 - recovery mode (e.g., cannot connect to computer last used to sync device)

How do i restore my wifi setting back to the factory settings? I have changed it somehow :/ and now my wifi will not connect. My Airport is on and showing full strength but will not connect.

How do i restore my wifi setting back to the factory settings? I have changed it somehow :/ and now my wifi will not connect. My Airport is on and showing full strength but will not connect.

Ok, if other devices are connecting but just not your MacBook then let's start troubleshooting the MacBook to possibly find out why.
Please try each of the following, in order, until hopefully resolved:
Note the following are excerpts from an OS X Daily article.
* Turn Airport on & off – You can do this via the Airport menu bar or from the Network Preferences. This is the first thing you should try when troubleshooting Mac wireless problems.
* Make sure Wireless/Airport card software & firmware is up to date – This is usually done just by going to the Software Update menu, if there are any updates available for your Mac or Airport, install them.
* Delete and recreate connection – Try deleting and recreating/reestablishing the wireless connection, sometimes a setting can be corrupted and this may fix it.
* Create a new Network Location – Similar to the above suggestion, try creating a new and different wireless network location to see if it resolves the connection problems.
* Change DHCP auto settings to manual – sometimes there is a problem with the DHCP server, and if you manually set an IP address on the network you can be fine. Remember to set the IP to a high number so it wouldn’t interfere with other DHCP machines. As long as you have the subnet mask, router, and DNS settings configured manually as well, this shouldn’t be a problem.
* Flush the DNS cache – Launch the Terminal and enter the following command onto one full line within the Terminal: dscacheutil -flushcache
* Zap the PRAM – Reboot your Mac and hold Command+Option+P+R during restart until you hear another chime, let the Mac boot as usual.
* Delete Wireless Config files – Delete com.apple.internetconfigpriv.plist and com.apple.internetconfig.plist files from ~/Library/Preferences and reboot
* Trash your home directories SystemConfiguration – Remove all files within ~/Library/Preferences/SystemConfiguration/ and then reboot your Mac.
* Reset your Mac’s System Management Controller (SMC) – For MacBook and MacBook Pro’s: Shutdown the MacBook/Pro, remove the battery, disconnect the power, hold the Power Key for 15 seconds. Replace the battery, reconnect power, and zap the PRAM and wait for 2 chimes before letting the keys go. Let boot as usual.

I don't know how to go back to the original look of my Dashboard. I don't know what I did, but now when I click on it, my Words with Friends game comes up and that is all. How do I "reset" it to the original things on it?

I don't know how to go back to the original look of my Dashboard. I don't know what I did, but now when I click on it, my Words with Friends game comes up and that is all. How do I "reset" it to the original things on it?

Firefox 4 requires at least OS X 10.5 and an Intel Mac.
* http://www.mozilla.com/firefox/4.0/system-requirements/
You can look at:
* http://www.floodgap.com/software/tenfourfox/
Firefox 3.6.x can be found here:
* http://www.mozilla.com/en-US/firefox/all-older.html

My ipod is somehow synced to another library, because I plugged the charger to a wall. How can I sync my ipod shuffle back to the original Itunes library without erasing my current data in the Ipod shuffle?

My ipod is somehow synced to another library, because I plugged the charger to a wall. How can I sync my ipod shuffle back to the original Itunes library without erasing my current data in the Ipod shuffle?

",the owner sold the ipod without clearing the songs and since the songs were not puchased from the itunes store then i believe i now own the songs"
Not true at all.
It does not matter where the songs came from, they are not yours and the previous owner does not own the right to distribute them to others.
The law is the same with downloads and cds and any other medium.

I downloaded Icloud somehow I changed my itunes account information and cannot get back to my original account that had a redeemed balance on it how can I get back to the original account?

I downloaded Icloud somehow I changed my itunes account information and cannot get back to my original account that had a redeemed balance on it how can I get back to the original account?

Buy the songs that your friend put on the iPod that you liked. They had no right to give you the copyrighted music when they sold you the device.
tt2

HT1727 ok...so I had to restore my computer back to its original factory state:( now I have lost all my music on itunes. Can I get them back?? if so, how??

ok...so I had to restore my computer back to its original factory state:( now I have lost all my music on itunes. Can I get them back?? if so, how??

You can download everything you purchased from the iTunes Store without having to pay again:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Here is the procedure for your reference, using iTunes 10.7. The procedure and screenshots for newer versions are contained in the above link.
This assumes what you purchased is still available in the Store.
Open iTunes and click on iTunes Store on the left
On the right you will see this
Sign in with your Apple ID, then click on "Purchased" (with the orange blob)
On the summary page that appears select the tab "Not on This Computer" on the right.
On the list that appears, select what you want and then click the "Download" button.

HT201376 Granddaughter somehow reset my computer back to the original settings, cleared everything..can it be recovered?

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